At the beginning of the year, a limit of 500 euros per month was set for withdrawals from the account. I made a withdrawal of 500 euros on 06/10/2025. As of today, the funds have not been withdrawn. In response to my question, the support service reports that the specified withdrawal method has technical problems and that the situation is being resolved. After that, I suggested withdrawing in any other way, but my request was ignored. As of today, my application for 06/10/2025 has been canceled (at my request). After that, on 06/25/2025, I created 2 applications for 100 and 150 euros. But they are still in waiting mode.

На початку року встановили обмеження на зняття з рахунку 500 евро на м?сяць. Зробив вив?д кошт?в 500 евро 10.06.2025. Станом на сьогодн? кошти не виведен?. На мо? питання служба п?дтримки пов?домля?, що зазначений метод виводу ма? техн?чн? проблеми ? що ситуац?я вир?шу?ться. П?сля того я запропонував вивести будь-яким ?ншим способом, але мо? прохання було про?гнороване. Станом на сьогодн? моя заявка за 10.06.2025 анульована (за мо?м проханням). П?сля цього 25,06.2025 я створив 2 заявки на 100 ? 150 ?вро. Але вони ? дос? в режим? оч?кування.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

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Thank you for your patience, and stay safe.