Zdravo,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog problema koji imate. Da bismo bolje razumeli va?u situaciju i efikasnije vam pomogli, molimo vas da navedete slede?e detalje:
- Kog datuma ste zatra?ili drugo povla?enje?
- Koji na?ini pla?anja su trenutno dostupni u va?em profilu za isplatu? Da li ste poku?ali da koristite drugi na?in pla?anja?
- Da li je kazino predlo?io neki alternativni na?in da primite svoj dobitak, kao ?to je ru?no odobrenje od strane njihovog tima za pla?anja?
- Da li ste dobili neko obja?njenje ili procenjeni vremenski okvir od kazina u vezi sa tehni?kim problemom sa pla?anjem?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Veronika
Va?no obave?tenje: www.kpvfaw.com vas nikada ne?e tra?iti da vr?ite pla?anja ili da vam odobri pristup va?im nalozima kako bi zavr?io KYC u va?e ime. Ako neko tvrdi da je iz www.kpvfaw.com-a i zatra?i takve informacije, ne delite ni?ta sa njim.
Sva komunikacija sa na?e strane ?e se odvijati putem ove zvani?ne teme za ?albe ili zvani?nih imejl adresa koje ste naveli u va?em slu?aju. Molimo vas da uvek proverite domen bilo koje imejl poruke koju primite i potvrdite da ona zaista dolazi od nas. To mo?ete potvrditi klikom na profil va?eg re?ava?a ?albi.
Ako primetite ne?to sumnjivo, ne oklevajte da nas direktno kontaktirate.
Hvala vam na strpljenju i ?uvajte se.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you more effectively, could you please provide the following details:
- On what date did you request the second withdrawal?
- Which payment methods are currently available in your profile for making withdrawals? Have you tried using a different payment method?
- Has the casino suggested any alternative way to receive your winnings, such as manual approval by their payments team?
- Have you received any explanation or estimated timeframe from the casino regarding the technical issue with the payment?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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