K?ra CarreraSebastian,
Tack s? mycket f?r att du skickade in detta klagom?l. Jag ?r ledsen att h?ra om din negativa upplevelse med 1win Casino. L?t mig st?lla n?gra fr?gor till dig f?r att vara s?ker p? att jag f?rst?r din situation helt.
Har du f?tt n?got mejl fr?n casinot om varf?r ditt konto blockerades? Sp?rras ditt konto endast tillf?lligt eller permanent?
Kan du bekr?fta om du klarade KYC-verifieringen?
Har du samlat ihop dina vinster med eller utan en aktiv bonus?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
v?nliga h?lsningar
Veronika
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 800 klagom?l.
Din f?rst?else ?r mycket uppskattad. ?nskar dig en h?rlig semester, s? ?terkommer vi till dig s? snart som m?jligt.
Dear CarreraSebastian,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1win Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any email from the casino as to why your account was blocked? Is your account blocked only temporarily or permanently?
Could you please confirm if you successfully passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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