Dear cinocha325,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with 1xBet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you previously had any successful deposits in this casino using this particular payment method?
• Have you contacted your payment provider asking about the whereabouts of your funds?
• Is this deposit clearly visible on your bank statement?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Thank you for your response.

Yes, I have previously made deposits at this casino using the same payment method, but they were for small amounts and were successful.

However, this recent deposit of 40000dzd has not been processed.

Yes, I have contacted my payment provider to inquire about the whereabouts of the funds.

Yes, the deposit is clearly visible on my bank statement.

I kindly ask for your assistance in resolving this issue as soon as possible. Thank you very much for your cooperation.

Let me know if you'd like to adjust the tone or add anything else.

Dear cinocha325,

thank you for your response.

• Has your payment provider confirmed the deposit was successfully transferred to the casino? Please obtain written confirmation of this transaction and provide it to us, either in this thread or via email. [email protected].
• Have you had any further communication with the casino concerning this issue? Could you forward it to my email as well?
• Could you please provide a bank statement verifying the deposit?

Looking forward to your email,

Katarina

Dear Katarina,

Thank you for your message.

Yes, there is a written confirmation from the payment provider confirming that the deposit was successful, and I will send it to you via email.

I will also forward any additional communication I’ve had with the casino, along with a bank statement verifying the deposit.

Dear cinocha325,

thank you for your message and email.

However, I believe I have not received any email containing your communication with casino. Would you be able to send it once again to my email [email protected]?

Additionally, could you also share your bank statement with the deposit being credited from your account?

Looking forward to your reply.

Katarina

Dear cinocha325,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear cinocha325,

thank you for your message and for your email.

However, will you be able to provide a proper bank statement from the date you made a deposit, to today's date, please?

Looking forward to your reply.

Katarina

Dear cinocha325,

thank you for your message.

However, the documentation provided does not align with the information requested. Please provide a bank statement in PDF format, covering the period from the date of the transaction to the present day.

Looking forward to your reply,

Katarina

Thank you for your message.

Upon review, I confirm that the document contains the correct information. The error was on my part regarding the amount — the correct amount is 40,000, not 4,000 as previously stated.

I apologize for the mistake and appreciate your understanding.

Best regards,

Katarina

Dear cinocha325,

thank you for your message.

The document requested is a bank statement. This statement, typically downloaded from your online banking portal, provides a comprehensive record of all transactions within a specified period. This is to confirm that the funds have not been returned to your account recently.

Would you be able to provide such a document, please?

Looking forward to your reply,

Katarina

Dear cinocha325,

thank you for your message and document provided.

You have provided a bank statement for the months of March and April. Could you kindly provide the bank statements for the months May and June, as well, to ensure comprehensive record-keeping and verification of fund status? Kindly send them to my email address [email protected].

Looking forward to your reply,

Katarina

Thank you very much, cinocha325, for your cooperation. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello cinocha325, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the missing deposit. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of 1xBet Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details regarding the missing deposit? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail [email protected].

Thank you for your patience and cooperation in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for your confirmation and prompt support.

I confirm that the deposit has been successfully received.

I appreciate your assistance in resolving this issue.

Dear cinocha325,

I'm happy to hear that your issue has been resolved! We'll go ahead and mark the complaint as 'resolved' in our system. I would also like to thank the 1xBet Casino for dealing with the issue at hand, and appreciate everyone's cooperation and confirmation overall. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. :)

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/www.kpvfaw.com). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Matej

www.kpvfaw.com