Dear fabiankoenig1,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Have you received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Fabian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I still haven't received my money

ich habe mein geld immer noch nicht bekommen

Could you please confirm that your account has been successfully verified in the past? Have you received any winnings from this casino before this last withdrawal request?

Yes I have a verified account. this is the first withdrawal request.

Ja ich habe ein  verifiziertes Konto . das ist die erste Auszahlungsanforderung .

Thank you very much, fabiankoenig1, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi fabiankoenig1,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 24CasinoBet to the conversation to participate in the resolution of this complaint.

Thank you very much, I hope something works out

vielen dank hoffe da regelt sich was

i want my money soon

mein Geld will ich langsam haBEN

they answered

haben die geantwortet

We would like to ask 24CasinoBet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

It was booked back to the casino account so I had to make a new request

es worde zurück auf das casinokonto gebucht so das ich neu anfragen muss hammerhart

Hi fabiankoenig1,

Has there been any news?

it has still not been paid out

es worde immer noch nicht ausgezahlt

Dear fabiankoenig1,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter