half the games do not play, they told me to make adjustments as I did. no change !! as a result I can not play the bonus because it was in a company that did not open!

τα μισα παιχνιδια δεν παιζουν,μου ειπαν κα κανω ρυθμισει? οπω? και εκανα.καμια αλλαγη!!αποτελεσμα να μη μπορω να παιξω το μπονου? γιατι ηταν σε εταιρια που δεν ανοιγε!

Dear ΑΝΤΩΝΗΣ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with casino? Could you please advise if you have played any of your deposited funds or they’re still untouched inside your account? Lastly, please clarify if you have already redeemed your bonus or you were planning to?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I contacted him many times. Casino. I made some adjustments they told me. I did them normally and there was no change. Again, half the games did not open the money I had put in, I played them and there was a bonus amount left. I could only play this amount in a specific company in which no game was opened! I have been playing online for over 10 years in infinite casinos !! When I had no problem! So I asked the casino if I had made a deposit and because I can not play the bonus to cancel it !!

Επικοιν?νησα πολλ?? φορ?? με το. Καζ?νο. ?κανα κ?ποιε? ρυθμ?σει? που μου ε?παν. Τι? ?κανα κανονικ? και δεν υπ?ρξε καμ?α αλλαγ?. Π?λι τα μισ? παιχν?δια δεν ?νοιγαν τα χρ?ματα που ε?χα β?λει τα ?παιξα και ε?χε με?νει το ποσο μπ?νου?. Το ποσ? αυτ? μπορο?σα να τα πα?ξω μ?νο σε μια συγκεκριμ?νη εταιρ?α στην οπο?α καν?να παιχν?δι δεν ?νοιγε! Πα?ζω online π?νω απ? 10 χρ?νια σε ?πειρα καζ?νο!! Π?τε δεν ε?χα αντιμετωπ?σει καν?να πρ?βλημα! Ζ?τησα λοιπ?ν απ? το καζ?νο εφ?σον ε?χα κ?νει κατ?θεση και επειδ? δεν μπορ? να πα?ξω το μπ?νου? να μου το ακυρ?σουν!!

Dear ΑΝΤΩΝΗΣ,

Do I understand correctly that you didn’t play any of your deposited funds and requested a refund? 

I just made a € 20 deposit because he had an offer of € 20 100free spins on a particular game. But because it was my second deposit, they gave me a 50% bonus. I asked why I can not play the 100 free spins, they answered that the offers are not combined. Ok I say fine! The thing is, most games did not open, as did the games I had to play the bonus! So I asked after I played my cash and I could not play the bonus to cancel the bonus and play it at a time when they will have made their system and do not accept it !!

Ακριβ?? ?κανα κατ?θεση 20€ επειδ? ε?χε μια προσφορ? με 20 € 100free spins σε συγκεκριμ?νο παιχν?δι. Επειδ? ?μω? ?ταν η δε?τερη κατ?θεση μου, μου ?δωσαν μπ?νου? 50%.ρωτησα γιατ? δε μπορ? να πα?ξω τα 100 free spins μου απ?ντησαν ?τι δεν συνδιαζονται οι προσφορ??. Οκ λ?ω μια χαρ?! Το θ?μα ε?ναι ?τι τα περισσ?τερα παιχν?δια δεν ?νοιγαν, ?πω? και τα παιχν?δια που ?πρεπε να πα?ξω το μπ?νου?! Ζ?τησα λοιπ?ν αφο? ?παιξα τα μετρητ? μου και δε μπορο?σα να πα?ξω το μπ?νου? να ακυρ?σουν το μπ?νου? και να το πα?ξω κ?ποια στιγμ? που θα ?χουν φτι?ξει το σ?στημα του? και δεν το δ?χονται!!

Do I understand that you have played your cash funds and cancelled the bonus? How would you like to proceed with the case? 

I requested cancellation of the bonus and they did not accept it!

ζητησα ακυρωση του μπονου? και δεν το δεχτηκαν!

You wrote earlier that you have played your cash, could you please advise at which state you have requested the bonus offer to be cancelled? 

I asked for a cancellation after I had made all the settings they told me from the casino, lest the games open, and when I finally could not play the bonus and I explained the reason, I asked for a cancellation the bonus is in my account untouched

ζητησα ακυρωση αφτου ειχα κανει ολε? τι? ρυθμισει? που μου ειπανε απο το καζινο ,μηπω? και ανοιξουν τα παιχνιδια,και οταν τελικα δε μπορουσα να παιξω το μπονου? και εξηγησα και το λογο,ζητησα ακυρωση το μπονου? ειναι μεσα στο λογαριασμο μου απειραχτο

Your bonus money is untouched inside your account, but you have played you cash? Could you please advise how much is your balance now? 

10 euros

10 ευρω

Why the cancellation of your bonus hasn’t been accepted? 

I do not know! The gentleman I spoke to at the service told me it is not possible! I do not care about that! I care that they do not know what is happening. And I want other players to be careful not to press it like me! It is an unacceptable casino! I have been playing online for over 10 years and I have not had such a treatment from any casino!

Δε ξ?ρω! Με τον κ?ριο που μ?λησα στην εξυπηρ?τηση μου ε?πε δεν γ?νεται! Δε με νοι?ζει αυτ?! Με νοι?ζει ?τι δεν ξ?ρουν τι γ?νεται. Και θ?λω να προσ?ξουν και ?λλοι πα?χτε? μην τη πατ?σουν ?πω? εγ?! Ε?ναι απαρ?δεκτο καζ?νο! Πα?ζω π?νω απ? 10 χρ?νια online και τ?τοια αντιμετ?πιση δεν ε?χα απ? καν?να καζ?νο!

Thank you very much for sharing your experience with us and other players. If you have played your cash already there’s not much, we can do for you. Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Dld if I make a new deposit and there is cash what changes? if it is N I make a deposit

Δλδ αν κ?νω ν?α κατ?θεση και υπ?ρχουν και μετρητ? τι αλλ?ζει; αν ε?ναι Ν κ?νω καταθεση

Dld if I make a new deposit and there is cash what changes? if it is N I make a deposit

Δλδ αν κ?νω ν?α κατ?θεση και υπ?ρχουν και μετρητ? τι αλλ?ζει; αν ε?ναι Ν κ?νω καταθεση

Unless you cover them so it doesn't make sense to even talk

Εκτ?? αν του? καλ?πτετε οπ?τε δεν ?χει ν?ημα να συζητ?με καν

If I understood properly, regardless on your negative experience, you would like to deposit funds into your account, is that correct? If the bonus amount is still inside your account, only the casino has an option to erase it for you.

I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello ΑΝΤΩΝΗΣ,

I looked at your complaint and will do my best to help you. I would like to invite 4Stars Games Casino GR into this conversation. Can you please cancel player's bonus?

We would like to ask the 4Stars Games Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Yes, but leave the criticism and do not delete it! Even worse if the casino does not respond. It shows how bad the service is!

Ναι αλλ? να με?νει η κριτικ? και να μη τη σβ?σετε! Ακ?μα χειρ?τερα αν δεν απαντ?σει το καζ?νο. Δε?χνει π?σο κακ? εξυπηρ?τηση ?χει!

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.