I have been waiting for a $3000 cash out from 7 reels casino, after 6 weeks of adding extra forms for verifications, and then a audit of my account ,I had all these verifications and audits checked and rechecked all of which were cleared.

they sent me a email saying that they would be depositing my withdrawals $3000 into my account.

then. I received a email saying that my account was closed, just because they could, no reason given.

If there had been a problem with my account surely it would have been found ,long before this.

While waiting I still deposited money and played the pokies. So 7 reel casino was quite happy to take my money. This email was sent on the 9th April 2021 which was after the audit about the approval of my withdrawal.The email that closed my account was sent on the 17th April 2021.

Dear ai47zy123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account? Have you accumulated your winnings with or without an active bonus? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have been playing about 6 months I think,

I completed the bonus, so that was clear.

No explanation, for why they closed my account. As I said my account was checked on numerous occasions, with nothing that they could find wrong.

Thank you very much, ai47zy123, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks

Hello ai47zy123,

I looked at your complaint and will do my best to help you. I would like to invite 7 Reels Casino into this conversation. Casino, can you please specify why did you close the player’s account?

Hello,

We hope this message finds you well!

In regards to the withdrawal, the payment was unfortunately returned because there was a mismatch between the SWIFT and the BSB code provided. Our Accounting department has reached out to you via email in order to gather the correct information so that we may re-issue the payment.

Concerning the account closure, please note that as per our Terms and Conditions item 2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice. At the time of closure, the withdrawal request had been approved and there was no remaining balance on the account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

7Reels

I will respond to their email abount my swift code and BSB number,unfortunately they are the same ,on the internet as I have told them,I looked up the swift code,and indeed it's from another financial bank.I have a old swift code ,which the internet tells me it's inactive,but it's the only one that is different.

I will ring the greater bank tomorrow and verify the SWIFT number,before sending the email.

I have withdrawn from kingBilly and WOO without needing a swift code,just the BSB and account number.

Lets see what happens next.

Heather

Dear ai47zy123,

thank you for informing me. Please, keep me updated regarding your progress.

I rang the bank, and it's the right swift code,apparently the bank has to go through a third party, at the end of the swift code,is GBS which stands for the Greater Bank, I emailed 7 reels accounting department this information. So now we wait for them.

Heather T*******

I have received my money that they owned me today, thank you so much for your help.

Heather T*******

Dear ai47zy123,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam www.kpvfaw.com