K?ra Koule,
Vi ber om urs?kt f?r det besv?r du har upplevt under din tid p? sidan.
F?rst och fr?mst vill vi f?rtydliga att v?rt casino tar kundklagom?l p? st?rsta allvar och alltid str?var efter att tillhandah?lla en r?ttvis l?sningsprocess. N?r det g?ller din ins?ttning p? 1,05 BNB ?r din frustration f?rst?elig, och vi vill kasta mer ljus ?ver hur v?r process fungerar. Om transaktionen inte ?terspeglades p? ditt konto kan det finnas en m?jlighet att det kan ha varit ett problem p? betalningsleverant?rens sida. Detta beror p? att kryptovalutatransaktioner ibland kan uppleva f?rseningar eller problem utanf?r v?r kontroll. V?rt team kontaktade betalningsleverant?ren f?r att inleda en unders?kning och ge dig n?dv?ndig information f?r att sp?ra din ins?ttning. Ditt t?lamod v?rdes?tts mycket av oss. Om vi lyckas hitta och verifiera denna transaktion kommer vi att kreditera den till spelarens konto. Vi har ingen lust att stj?la spelarnas pengar.
Vi vill p?minna dig om att bonusar kommer med olika villkor som kan variera. Det ?r d?rf?r vi f?resl?r att du kontaktar v?rt supportteam f?r att fr?ga om tillg?ngligheten f?r en viss bonus och f?r att f? all extra information du kan beh?va. Vad vi kan se fick spelaren motsvarande bonusar p? ins?ttningar. Men om en bonus inte krediterades finns det en m?jlighet att ett eller flera av kraven inte uppfylldes. Det kan till exempel bero p? ett otillr?ckligt ins?ttningsbelopp eller att inte ange en kampanjkod, och s? vidare. Dessutom vill vi lyfta fram ett krav som ?r kopplat till bonusar som erh?llits genom VIP-programmets niv?h?jningsfunktion. Detta krav specificerar att de maximala till?tna vinsterna ?r begr?nsade till tio g?nger v?rdet av bonusmedlen. F?r att g?ra saker enklare kan du bekanta dig med v?rt casinos VIP-programregler genom att bes?ka denna l?nk: https://7bitcasino.com/vip eller genom att h?nvisa till denna sk?rmdump: https://prnt.sc/HzOladzI2MJF. Var uppm?rksam p? att v?rt team aldrig h?ller tillbaka bonusar eller undviker att kreditera dem. Ang?ende Monday Reload Bonus 25%, du fick den tidigare p? motsvarande ins?ttning och anv?nde den.
Till v?r djupaste beklagande, p? sistone har dina transaktioner inte gjorts under tillg?nglighetsperioden f?r denna bonus. P? grund av det faktum att bonusen som n?mns ovan kan tas emot en g?ng i veckan (p? m?ndag i UTC-tidszonen). Vi ber om din f?rst?else, och vi hoppas att v?r bonuspolicy kommer att bli tydligare f?r dig efter att ha granskat denna sida: https://7bitcasino.com/bonus-terms.
V?rt m?l ?r att skapa en positiv och njutbar spelmilj? f?r alla v?ra anv?ndare, och vi st?der inte n?gra metoder som orsakar stress eller obehag. En ?versyn av v?ra kommunikationspraxis kommer att genomf?ras f?r att optimera spelarsupporten.
Tack f?r att du uppm?rksammar oss p? dessa fr?gor. Om du n?gonsin har n?gra fr?gor eller f?rslag, tveka inte att kontakta oss p? [email protected] s? hj?lper vi dig g?rna.
V?nliga h?lsningar,
7Bit Casino Team
Dear Koule,
Take our apologies for the inconvenience you have experienced during your time on the site.
First and foremost, we would like to clarify that our casino takes customer complaints very seriously and always strives to provide a fair resolution process. Regarding your 1.05 BNB deposit, your frustration is understandable, and we want to shed more light on how our process works. If the transaction was not reflected in your account, there may be a possibility that there may have been an issue on the side of the payment provider. This is because cryptocurrency transactions can sometimes experience delays or issues beyond our control. Our team reached out to the payment provider to initiate an investigation and provide you with the necessary information to track your deposit. Your patience is greatly valued by us. If we manage to find and verify this transaction, we will credit it to the player's account. We have no desire to steal players' money.
We would like to remind you that bonuses come with different terms and conditions that may vary. This is why we suggest contacting our support team to inquire about the availability of a particular bonus and to obtain any extra information you might require. From what we can see, the player received corresponding bonuses on deposits. However, if a bonus was not credited, there is a possibility that one or more of the requirements were not met. For instance, it could be due to an insufficient deposit amount, or do not enter a promo code, and so on. Furthermore, we would like to highlight a requirement associated with Bonuses obtained through the VIP program's level-up feature. This requirement specifies that the maximum winnings allowed are capped at ten times the value of the bonus funds. To make things easier, you can familiarize yourself with our casino's VIP program regulations by visiting this link: https://7bitcasino.com/vip or by referring to this screenshot: https://prnt.sc/HzOladzI2MJF. Please pay attention that our team never withholds bonuses or avoids crediting them. Regarding the Monday Reload Bonus 25%, you received it earlier on the corresponding deposit and used it.
To our deepest regret, lately, your transactions have not been made in the availability period for this bonus. Due to the fact that the bonus mentioned above can be received once a week (on Monday in the UTC time zone). We kindly request your understanding, and we hope that our bonus policy will become clearer to you after reviewing this page: https://7bitcasino.com/bonus-terms.
Our goal is to create a positive and enjoyable gaming environment for all our users, and we do not endorse any practices that cause stress or discomfort. A review of our communication practices will be conducted to optimize player support.
Thank you for bringing these matters to our attention. If you ever have any questions or suggestions, do not hesitate to contact us at [email protected] and we will be happy to assist you.
Sincerely,
7Bit Casino Team
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