Dear donuri14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good morning, as I complained about the amount of 300 euros in which they put it back to play, the 500 euros remained to be withdrawn and today I receive an email saying that I quote:

Hello Raimundo J**** F*****,

Thank you for choosing 888.pt !

According to our records, you have one or more withdrawal requests in process.

Details of the surveys are given below (reference number in parentheses; keep this number for future reference):

500.00 EUR has been transferred back to your game account (#599022828684).

Best regards,

Service Department

Now it seems to me that I am facing a group of well-organized crooks, I do not understand the request for payment of the 500€uros dated 02/27/2023 and now they have returned the amount to play.

Best regards,

Raimundo J****

Bom dia, como reclamei do valor de 300 euros em que voltaram a colocar o mesmo para jogo, ficaram os 500euros para levantar e hoje recebo um e-mail a dizer que passo a citar:

Olá Raimundo J**** F*****,

Obrigado por escolher o 888.pt!

De acordo com os nossos registos, tem um ou mais pedidos de levantamento em processamento.

Os detalhes dos levantamentos encontram-se a seguir (número de referência entre parênteses; guarde esse número para referência futura):

500.00 EUR foi transferido de volta para sua conta de jogo (#599022828684).

Melhores cumprimentos,

Departamento de Atendimento

Ora me parece que estou perante um grupo de vigaristas e bem organizados, n?o entendo o pedido de pagamento dos 500€uros datam de 27/02/2023 e agora voltaram a repor o valor para jogar.

Os meus cumprimentos,

Raimundo J****

Thank you very much, donuri14, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you donuri14 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 888 Casino PT for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Good afternoon, I have to thank Casino Guru for their help in resolving the problem of paying out prizes 300+500 euros. It doesn't make sense that they took so long and didn't meet the expected times, the total was 22 days of waiting and fighting.

Anyway, thanks a lot for your help.

Best regards,

Raimundo J***

Donuri14

Boa tarde, tenho que agradecer ao casino Guru pela ajuda na resolu??o do problema do pagamento dos prémios 300+500 euros. N?o faz sentido terem demorado tanto tempo e n?o cumprirem os tempos previstos, o total fora 22 dias de espera e luta.

De qualquer forma, muito obrigado pela vossa ajuda.

Os meus cumprimentos,

Raimundo J***

Donuri14

Dear donuri14,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter