I would like to register here, my complaint against Casino BacanaPlay

I am outraged at the way they treat customers, as they do not provide good service, do not respond to chats or emails we send.

Unfortunately I made a deposit through the site at Casino BacanaPlay, played some games and managed to raise some money.

It's not much, but for me it would help me a lot for the moment I spend.

Now I can't withdraw the money to receive it in my account, because BacanaPlay simply doesn't respond to my emails and I can contact them through chat.

I made the request to withdraw my earnings on 06/09/2022

Until today at this very moment my withdrawal request is being processed by BacanaPlay

This is absurd, a lack of commitment to customers, a lack of shame on the part of BacanaPlay.

How can there be a Casino like this among thousands of other smaller casinos and without much popularity, but casinos that fulfill their obligations to their customers, casinos that actually pay the dues to customers for playing their games online through the Casino website or app .

Now this BacanaPlay is a joke, it is deceiving people with its misleading advertisements and with its misconduct towards customers who register to try their luck playing at BacanaPlay Casino.

This should be investigated by the protection agency for customers who use online casinos to gamble and try their luck, just like I did, but so far I haven't received it.

Eu gostaria de deixar registrada aqui, minha queixa contra o Casino BacanaPlay

Estou indignada com a forma com que eles tratam os clientes, pois n?o prestam um bom atendimento, n?o respondem aos chats e nem aos emails que enviamos.

Infelizmente fiz um depósito pelo site no Casino BacanaPlay, joguei alguns jogos e consegui levantar uma graninha.

N?o é muito, mas para mim me ajudaria muito pelo momento que passo.

Agora n?o consigo fazer o levantamento do dinheiro para receber em minha conta, porque simplesmente o BacanaPlay n?o responde aos meus emails e consigo contato com eles por meio do chat.

Fiz o pedido do levantamento dos meus ganhos dia 09/06/2022

Até hoje neste exato momento meu pedido de levantamento se encontra em processamento pelo BacanaPlay

Isso é um absurdo, uma falta de compromisso com os clientes, uma falta de vergonha por parte do BacanaPlay.

Como pode existir um Casino como este entre milhares de outros casinos menores e sem muita popularidade, mas casinos que cumprem com suas obriga??es com seus clientes, casinos estes que realmente pagam os devidos ganhos dos clientes por jogarem seus jogos online pelo site ou app do Casino.

Agora esse BacanaPlay está de brincadeira, está enganando as pessoas com suas propagandas enganosas e com sua mal conduta perante os clientes que se cadastram para tentar a sorte jogando no Casino do BacanaPlay.

Isso deveria ser investigado pelo órg?o de prote??o aos clientes que usam os casinos online para jogarem e tentarem sua sorte, assim como eu fiz, mas até agora n?o recebi.

Dear TANIANOEL123,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I want to thank you for your service and attention given to my case.

I also want to report here that I received an email from BacanaPlay Support informing me that my withdrawal request was processed and approved for transfer to my account, and that I must wait between 2 to 7 days for the money to arrive in my account. .

Unfortunately, they still lack the communication factor, as they do not respond to

emails or chat.

But I will wait for that period until the money appears in my account.

Thanks

Quero agradecer pelo atendimento e pela aten??o dada a mim para com meu caso.

Também já quero deixar relatado aqui que recebi um e-mail do Suporte do BacanaPlay me informando que meu pedido de saque foi processado e aprovado para transferência em minha conta, e que devo aguardar entre 2 a 7 dias para que o dinheiro caia em minha conta.

Infelizmente ainda deixam a desejar no fator comunica??o, pois eles n?o respondem aos

e-mails e nem pelo chat.

Mas vou aguardar esse período até que o dinheiro conste em minha conta.

Obrigado

Hello how are you?

I come here to tell you about my complaint about Casino BacanaPlay

I recently made some complaints from BacanaPlay because I couldn't get in touch with them, either by email or chat, and I was also annoyed by the fact that they took so long to process my winnings withdrawal.

But today the money fell into my account and I was very happy and satisfied.

And just for this reason and the fact that Casino BacanaPlay has an excellent platform and amazing games both on the website and the app, I apologize for my lack of patience in waiting for the payment.

But in terms of that, everything is normalized and I hope to still be able to be part of Casino BacanaPlay, they just need to improve the way and agility with which they keep in touch with customers, improve the customer support a little.

Olá, tudo bem?

Venho aqui para dizer sobre miha reclama??o do Casino BacanaPlay

Recentemente fiz algumas reclama??es do BacanaPlay porque eu n?o estava conseguindo contato com eles, nem por e-mail e nem pelo chat, e também estava aborrecida pelo fato da demora deles fazerem o processamento de levantamento dos meus ganhos.

Mas hoje caiu o dinheiro na minha conta e fiquei muito feliz e satisfeita.

E somente por este motivo e pelo fato do Casino BacanaPlay ter uma exelente plataforma e jogos incr′′iveis tanto pelo site quanto pelo app, eu pe?o desculpas pela minha falta de paciência em esperar o pagamento.

Mas em quest?o a isso está tudo normalizado e espero ainda poder fazer parte do Casino BacanaPlay, só precisam melhorar a forma e agilidade com que eles mantem contato com os clientes, melhorar um pouco o Suporte ao cliente.

Great news ?? As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, TANIANOEL123, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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