Hej. Jag minns inte l?ngre. Eftersom jag inte har tillg?ng till kontot kan jag inte svara p? den h?r fr?gan korrekt.
Jag minns att kasinoadministrationen sa att efter att ha godk?nt verifieringen skulle jag beh?va spendera mitt saldo p? kasinot s? att jag kunde ta ut det. I den korrespondens som jag skickade i b?rjan av behandlingen av mitt ?rende borde detta ha angetts.
Men jag kunde fortfarande inte f? verifiering fr?n dem eftersom de blockerade mig.
Mitt f?rsta klagom?l handlar just om verifiering, det h?r ?r hela problemet. De blundar helt enkelt f?r att deras Veriff-system avvisar dokument.
Om min profil verifierades tror jag att det inte skulle vara n?gra problem med att ta ut pengar.
Hello. I can't remember anymore. Since I don't have access to the account, I can't answer this question accurately.
I remember that the casino administration said that after passing verification I would have to spend my balance in the casino so that I could withdraw it. In the correspondence that I threw at the very beginning of the consideration of my case this should have been indicated.
But I still couldn’t get verification from them because they blocked me.
My initial complaint is precisely about verification, this is the whole problem. They simply turn a blind eye to the fact that their Veriff system rejects documents.
If my profile was verified, I think there would be no problems with withdrawing funds.
Redigerad
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