Hello, my problem is that I do not know the JB, nor how can I withdraw them or where I can withdraw them, since I have accumulated many more than 2,000,000, but my question is what do I do with that, how do I withdraw or how do I change them? Please, I ask for your help. Thank you very much!

Hola, mi problema es que no conozco los JB, ni cómo puedo retirarlos ni a dónde puedo retirarlos, ya que he acumulado muchos más de 2000000, pero mi pregunta es qué hago con eso, cómo hago para retirar o como los cambio ??por favor les pido ayuda Muchas gracias!

Dear Alejandro,

Thank you very much for submitting your query. I have checked with the Live chat, please see below the transcript:

-         Hi. Could you please tell me what currency is JB?

-         JB is a platform currency that can only be used at BCGame and cannot be deposited or withdrawn or exchanged.

The uses of JB is to test the games.

-         I see.

Thank you very much

Alejandro, please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Hello, thanks for that answer ..

Since I'm here, I have another question ...

It has been much more than 12 hours since I sent ethereum to my bc game account ... and I verify that this shipment does not appear ... could you tell me why? Thanks and I wait for a solution !!

Hola, gracias por esa respuesta..

Ya que estoy aquí, tengo otra duda..

Hace mucho más de 12 horas que envié ethereum a mi cuenta de bc game...y verfico que no figura ese envío... podrían decirme porque? Gracias y espero una solución!!

Dear Alejandro,

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have deposited any funds into your account in the past using the same payment method? Have you contacted your payment provider already?

Hello, in terms of payment provider, I never had, I mean I did it directly with the casino's wallet and another where I have ethereum, precisely to receive ethereum there, in bc game, which never reached their destination ... the link it was copied perfectly, which there was no error in that sense, also I have known the issue of sending and receiving cryptocurrencies for a long time .... thank you, I wish I could solve it, to continue playing with the site ..

Hola, en cuanto a proovedor de pago, nunca tuve, quiero decir que lo hice directamente con la billetera del casino y otra donde tengo ethereum, justamente para recibir ethereum allí , en bc game, los cuales nunca llegaron a destino...el enlace fue copiado perfectamente, lo cual no hubo error en ese sentido, además hace tiempo que conozco el tema de envío y recepción de criptomonedas.... gracias ojalá pudiera solucionar, para seguir jugando con el sitio..

Hello,

Could you please forward the transaction receipt? My email address is [email protected]. Thank you in advance.

Dear Alejandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, a thousand apologies. .the problem was solved after a few hours, the deposit had been made, only it had a long delay .... thank you !!!!

Hola, mil disculpas. .el problema se solucionó con el paso de unas cuantas horas, el depósito se hubo realizado, sólo que tuvo una gran demora.... gracias!!!!

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Alejandro, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com