Hello

this casino blocked my account and did not pay $500

I signed up at this casino and deposited $150 with a first deposit bonus, which I eventually managed to win back. I passed verification and made a withdrawal request for $300. This withdrawal was processed. I made a new deposit of $17.2 and was able to win $500. I made a withdrawal request and the next day I received a message that my account was blocked.

They don't respond to my email messages, live chat is blocked for me.

This is just some kind of scam, they have very strange dispute resolution conditions in the rules:

that is, a complaint can be filed within 3 days, but they simply ignore my messages and blocked my chat. This is some kind of fraud on their part.

Such casinos should be blacklisted.

Здравствуйте

данное казино заблокировало мой аккаунт и не выплатило 500$

Зарегистрировался в этом казино и сделал депозит 150$ с бонусом на первый депозит, который в итоге мне удалось отыграть. Я прошел верификацию и сделал запрос на вывод средств на 300$. Этот вывод был обработан. Я сделал новый депозит 17.2$ и смог выиграть 500$. Сделал запрос на вывод средств и на следующий день получил сообщение о том, что мой аккаунт заблокирован.

На мои сообщения на имейл они не отвечают, лайв чат для меня заблокирован.

Это просто мошенничество какое-то, у них есть очень странные условия разрешения споров в правилах:

то есть жалобу можно подать в течение 3-ех дней, но они просто игнорируют мои сообщения и заблокировали мне чат. Это мошенничество какое-то с их стороны.

Такие казино должны быть в черном списке.

Dear ovaaal,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betiex Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Could you clarify when exactly your account was created and when you passed the KYC verification?   

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

• I only played slots
• On April 26th my account was created and on April 26th it was verified.

then on April 26th I made my first deposit of $150 with a 200% bonus. I played the bonus and on April 28th I received my withdrawal ($300)

On April 29, I made a new deposit of $17, played only slots and won $500. On April 29, I made a request for withdrawal of funds and about 4 hours later I received a message that my account was blocked with the note "Your account has been blocked"

if you want to receive detailed information about blocking reason, please contact customer support"

When I tried to contact via chat, my access to the chat was blocked.

When I try to contact them via email, they ignore me and have never responded since blocking them.

• я играл только в слоты
• 26 апреля был создан мой аккаунт и 26 апреля мне его верифицировали.

потом, 26 апреля я сделал свой первый депозит 150$ с бонусом 200%. Я отыграл бонус и 28 апреля получил свой вывод средств (300$)

29 апреля я сделал новый депозит 17$, играл только в слоты и наиграл 500$. 29 апреля сделал запрос на вывод средств и примерно через 4 часа получил сообщение о том что мой аккаунт заблокирован с пометкой "Your account has been blocked

if you want to receive detailed information about blocking reason, please contact customer support"

При попытке связаться через чат - мне заблокировали доступ к чату.

При попытке связаться через имейл - меня игнорируют и ни разу не ответили после блокировки.

Thank you very much for your reply, ovaaal. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

I sent all correspondence between me and the casino to

Я отправил всю переписку между мной и казино на [email protected]

?

Thank you very much, ovaaal, for your cooperation. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, ovaaal!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

ovaaal, unfortunately, the casino has not provided any further response. Therefore, I must close this complaint as unresolved. There is an option for you to lodge a complaint to the regulator via the Anjouan Authority badge on the casino page: https://verification.anjouangaming.org/validate?domain=betiex.com&seal_id=252a15fa646243632d14b5fb509ca8bbe17017f0b78705c1a116240ffb26674212eaba87cd1b9e31aa00f5132d3ac9df&stamp=74b43b9469bbc746b3572b8fee7ffff2

Please, let me know if the authority responds to you or if you funds will be paid out to my e-mail: [email protected].

I am sorry I could not be more of help.

Respectfully,

Pavel K

Casino Guru