K?ra Chooper89,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du hade problem med att ta ut pengar fr?n casinot.
F?r att b?ttre f?rst? din situation, kan du f?rtydliga n?gra punkter? H?r ?r n?gra fr?gor som kan hj?lpa oss:
- Har du blivit informerad om n?gra sk?l till att dina uttagsbeg?randen avslagits?
- Har du haft n?gra tidigare lyckade uttag fr?n casinot?
- Har du provat att kontakta supporten via andra kanaler f?rutom chatt, till exempel telefon eller sociala medier?
- Har du f?tt n?gra bekr?ftelsemejl ang?ende dina uttagsf?rfr?gningar?
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Dear Chooper89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.
To better understand your situation, could you please clarify a few points? Here are some questions that will help us:
- Have you been informed about any reasons for the rejection of your withdrawal requests?
- Have you had any prior successful withdrawals from the casino?
- Have you tried contacting support through different channels aside from chat, for example, phone or social media?
- Have you received any confirmation emails regarding your withdrawal requests?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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