Dear Sir/Madam,

As a player from Germany, I was able to register with Betonred and lose several thousand euros before my account was closed because players from Germany are not allowed to register. I would now like to have all my deposits refunded. Could you assist me with a commission upon successful payout?

Best regards

Sehr geehrte Damen und Herren,

ich konnte mich als Spieler aus Deutschland bei Betonred anmelden und mehrere tausende Euros verlieren nun wurde mein Konto geschlossen weil spieler aus Deutschland sich nicht anmelden dürfen.. Jetzt h?tte ich gern all meine Einzahlungen zurück, k?nnt ihr mir hierbei mit einer Provision bei erfolgreicher Auszahlung helfen?

Liebe Grü?e

Dear Phusto89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I have to emphasize that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.

• Could you please advise if there were any winnings withheld due to your geolocation?

Meanwhile, I have tried to open an account using the German VPN but I didn't succeed due to an IP block.

• Could you please advise if you used any VPN when registering your account?  

Thank you in advance for your reply.

Best regards,

Petronela

No, I was able to open an account without a VPN.

Kind regards and thanks for the help

Nein ich konnte ohne vpn ein Konto er?ffnen.

Liebe Grü?e und danke für die Hilfe

Of course you know that they are illegal, which is why they have now blocked Germany

Ihr wisst doch selbstverst?ndlich, dass die illegal sind, daher haben die nun Deutschland gesperrt

I want to highlight that our investigation and assistance are focused solely on players whose funds (or winnings) have been confiscated because they are from a restricted country.

• Can you please confirm if there were any winnings withheld based on your geolocation?

Dear Phusto89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.