Hello. I want to report a delay in withdrawal. For the first time, I put my win to the withdrawal on February 7th.

Casino reported that they received a withdrawal request. I attached the documents in my personal account and received a message that my account was verified.

Under the terms of the bonus, I can only receive 1000 euros. I made the request according to the rules.

I still haven't got my money. I wrote to the casino several times, canceled the conclusion and made a request again and again.

The rules state that I have the right to receive my money within a reasonable time. More than three months have passed, this is not a reasonable period.

The casino ignores me, violating its rules, laws, and license terms. Please look into my situation.

Dear Alan,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you waiting for a withdrawal for three months. Could you please advise if it were your first withdrawal attempt in this casino? Which payment method you have opted for? If there’s any relevant communication from the casino, please forward it to [email protected]. Especially, I’m interested in the confirmation about your account verification. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much Alan for providing all the necessary information via email. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi.

It was my first attempt to get money. Payment method - my account Skrill, I made a deposit through the account Skrill and want to get a withdrawal through the account Skrill. I sent you my correspondence with the casino.

Hello Alan,

I looked at your complaint and will do my best to help you. I would like to invite Betrealm Casino into this conversation. Can you tell us exactly what happened in this case? Where is the problem with player’s withdrawal?

Thank you in advance.

Best regards,

Juli

Dear Alan,

In cases where the casino is not willing to react on our request and we do not have a closer look on the case from both sides our hands are tied. If they won’t reply withing the next week, the complaint will be unresolved and it will negatively influence the casino's rating and other players can read about your experience in our review.

Dear Alan,

Unfortunately, we haven’t received any response from the casino regarding the issue, so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Best regards,

Juli