Hej! Jag har f?rs?kt ta ut mitt saldo fr?n Betrix Casino i ?ver tre veckor nu. H?r ?r tidslinjen:
8.4.2025 Jag ville ta ut mitt saldo p? 1500 €. Eftersom gr?nsen f?r ett enskilt uttag ?r 1000 €, beg?rde jag ett uttag p? 1000 € och best?mde mig f?r att ta ut resterande 500 € senare.
9.4.2025 Beg?ran avslogs. Jag hade slutf?rt KYC-verifieringen tidigare, men de beg?rde nu ytterligare ett dokument som jag skickade direkt.
10.4.2025 Dokumentet accepterades och jag gjorde en ny uttagsbeg?ran p? 1000 €.
18.4.2025 Beg?ran var fortfarande p?g?ende. Jag avbr?t beg?ran om att spela fler casinospel men f?rlorade 50 €. Jag beg?rde sedan ett uttag p? 850 € och best?mde mig f?r att ta ut resterande 600 € senare.
30.4.2025 Fram till idag har jag fortfarande inte f?tt n?gra pengar fr?n casinot. Jag har kontaktat kundtj?nsten men de ger bara de mest generiska svaren och ber mig att ha t?lamod. Efter uttagsbeg?ran b?rjade de till och med mejla mig om bonusar flera g?nger om dagen i hopp om att jag skulle l?sa in en bonus och d?rmed f?rlora m?jligheten att g?ra nya uttag. Detta ?r l?jligt.
Hello! I've been trying to withdraw my balance from Betrix Casino for over three weeks now. Here's the timeline:
8.4.2025 I wanted to withdraw my balance of €1500. Since the limit for a single withdraw is €1000, I made a withdraw request of €1000 and decided to withdraw the rest €500 later.
9.4.2025 The request was rejected. I had completed the KYC verification earlier, but they now asked for one more document which I sent right away.
10.4.2025 The document was accepted and I made a new withdraw request of €1000.
18.4.2025 The request was still pending. I canceled the request to play some more casino games but ended up losing €50. I then made withdraw request of €850 and decided to withdraw the rest €600 later.
30.4.2025 Until this day, I still have received zero money from the casino. I've contacted the customer service but they just give the most generic replies and ask me to be patient. After the withdraw request, they even started to mail me about bonuses multiple times a day in hopes I would redeem a bonus and therefore lose the ability to make new withdraws. This is ridiculous.
Automatiskt ?versatt: