B?sta Bruce Bet Casino ,
Tyv?rr har tidsramen f?r ytterligare ompr?vning nu l?pt ut. Vi har utbytt flera e-postmeddelanden ang?ende denna fr?ga, under vilka du har presenterat flera m?nster som, enligt din uppfattning, visar p? ett samband mellan konton. ?ven om dessa m?nster kan tyda p? potentiella kopplingar, styrker inget av de bevis som l?mnats ett tydligt brott mot villkoren, och det indikerar inte heller n?got bedr?gligt beteende som skulle inneb?ra att spelarna fick en or?ttvis f?rdel gentemot vare sig kasinot eller andra deltagare.
?ven om ni har identifierat ett antal m?jliga riskflaggor, ?r v?r bed?mning att dessa indikatorer – antingen individuellt eller i kombination – ?terspeglar standardspelsmetoder. Ur v?rt perspektiv, ?ven om dessa beteenden uppvisas samtidigt av flera anv?ndare, utg?r de inte ett brott mot kasinots system eller policy, och de verkar inte heller resultera i n?gon or?ttvis vinst.
K?ra Marunowskin ,
Tyv?rr, trots v?ra omfattande anstr?ngningar, har denna medling misslyckats. Kasinot har inte visat n?gon vilja att ompr?va sitt beslut.
D?rf?r avslutar jag nu klagom?let som ol?st.
Vi f?rst?r att detta inte ?r det resultat du hoppades p?. Observera dock att ol?sta klagom?l p?verkar casinots betyg, vilket kan p?verka deras framtida tillv?gag?ngss?tt f?r tvistl?sning. Om casinot v?ljer att ompr?va denna fr?ga i ett senare skede kommer vi att ?teruppta ?rendet och meddela dig via e-post.
Jag ber uppriktigt om urs?kt f?r att vi inte kunde erbjuda en mer gynnsam l?sning vid detta tillf?lle.
Med v?nliga h?lsningar,
Kubo
Dear Bruce Bet Casino,
Unfortunately, the timeframe for further reconsideration has now expired. We’ve exchanged multiple emails regarding this matter, during which you’ve presented several patterns that, in your view, demonstrate a connection between accounts. While these patterns may suggest potential links, none of the evidence provided substantiates a clear violation of the Terms and Conditions, nor does it indicate any fraudulent behavior that would imply the players gained an unfair advantage over either the casino or other participants.
Although you’ve identified a number of possible risk flags, our assessment is that these indicators - either individually or in combination - reflect standard gameplay practices. From our perspective, even if these behaviors are exhibited simultaneously by multiple users, they do not constitute a breach of the casino’s system or policy, nor do they appear to result in any unjust benefit.
Dear marunowskin,
Regrettably, despite our extensive efforts, this mediation has been unsuccessful. The casino has not demonstrated any willingness to revisit their decision.
As such, I will now proceed to close the complaint as unresolved.
We understand that this is not the outcome you were hoping for. However, please note that unresolved complaints do impact the casino's rating, which can influence their future approach to dispute resolution. Should the casino choose to re-evaluate this matter at a later stage, we will reopen the case and notify you by email.
I sincerely apologize that we could not offer a more favorable resolution on this occasion.
Best Regards,
Kubo
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