K?ra Stevenespie,
Som tidigare n?mnts har casinoteamet flaggat ditt konto p? grund av motsatt spelbeteende kopplat till flera konton med ursprung i ditt omr?de, tillsammans med andra relaterade likheter. Trots mina upprepade f?rfr?gningar har de dock inte tillhandah?llit n?dv?ndig information och bevis f?r att vi ska kunna bed?ma situationen oberoende. D?rf?r kan vi f?r n?rvarande inte st?dja casinots ?tg?rder.
Tyv?rr har casinoteamet blivit ovilligt att svara, vilket hindrar oss fr?n att vidta ytterligare ?tg?rder. Utan tillr?ckliga bevis f?r att granska saken kan vi inte g?ra en oberoende utv?rdering. Denna brist p? transparens ?verensst?mmer inte med den r?ttvisa praxis vi str?var efter att uppr?tth?lla f?r att fr?mja en r?ttvis spelmilj? f?r b?de spelare och operat?rer. D?rf?r har vi inget annat val ?n att avsluta detta klagom?l som ol?st – otillr?ckliga bevis fr?n casinots sida.
Jag f?rst?r att detta inte ?r en tillfredsst?llande l?sning p? ditt problem, men den minskade rankningen i casinot p? grund av ol?sta klagom?l kan leda till en f?r?ndring i deras tillv?gag?ngss?tt. Om casinot beslutar sig f?r att svara och l?sa problemet kommer vi att ?ppna upp klagom?let igen och meddela dig via e-post.
Om du vill g? vidare med ditt klagom?l kan du skicka in ett klagom?l till Antigua och Barbudas direktorat f?r offshorespel via e-post p? [email protected] Spelavdelningen ?r tillsynsorganet under Financial Services Regulatory Commission (FSRC) . F?r mer information om Antigua och Barbudas direktorat f?r offshore-spel och andra m?jliga kontakter, v?nligen se h?r: Financial Services Regulatory Commission .
Dessutom rekommenderar jag att du l?ser v?r artikel med allm?n information och instruktioner f?r processer g?llande klagom?l som l?mnas in till tillsynsmyndigheter h?r: Hur man l?mnar in ett klagom?l till en tillsynsmyndighet | Casino Guru
V?nligen meddela mig om och hur FSRC svarade kl. [email protected] om du provar det h?r alternativet.
Jag beklagar att jag inte kunde vara till mer hj?lp vid det h?r tillf?llet.
Med v?nliga h?lsningar,
Mikal
Kasinoguru
Dear Stevenespie,
As previously mentioned, the casino team has flagged your account due to opposite betting behaviour linked to multiple accounts originating from your area, along with other related similarities. However, despite my repeated requests, they have not provided the necessary information and evidence for us to independently assess the situation. As such, we are currently unable to support the casino’s actions.
Regrettably, the casino team has become unresponsive, preventing us from taking any further steps. Without sufficient evidence to review, we are unable to conduct an independent evaluation. This lack of transparency does not align with the fair practices we strive to uphold in fostering a just gambling environment for both players and operators. Therefore, we have no choice but to close this complaint as unresolved—insufficient evidence provided by the casino.
I understand this isn't a satisfactory solution to your issue, but the decrease in the casino's rating caused by unresolved complaints could prompt a change in their approach. If the casino decides to respond and resolve the issue, we will reopen the complaint and notify you by email.
Should you want to pursue your complaint further, you can submit a complaint to Antigua and Barbuda's Directorate of Offshore Gaming via email at [email protected]. The Division of Gaming is the regulatory body under the Financial Services Regulatory Commission (FSRC). For more information about Antigua and Barbuda's Directorate of Offshore Gaming and some other possible contacts, please refer here: Financial Services Regulatory Commission.
In addition, I recommend checking our article with general information and instructions for processes regarding complaints submitted to regulators here: How to submit a complaint to a regulator | Casino Guru
Please let me know if and how FSRC responded at [email protected] if you try this option.
I am sorry I could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
Redigerad av en administrat?r p? Casino Guru
Automatiskt ?versatt: