Hej Adam och dsp99RF
Efter en noggrann genomg?ng av ditt fall med hj?lp av Adam ocks?, har vi fastst?llt att ditt spelande br?t mot v?ra bonusvillkor.
N?rmare best?mt f?ljande:
1. ?vertr?delse av maximal insats
N?r du spelade blackjack lade du insatser som ?versteg den maximala insatsen p? €50. Detta skedde genom dubblering och splittring, vilket resulterade i totala satsningar p? upp till €100 per omg?ng och vinster p? €200 per omg?ng, vilket i praktiken f?rdubblade din oms?ttningsprogression. V?ra villkor anger uttryckligen att den maximala insatsen ?r 50 €. ?ven om tolkningar kan variera om denna gr?ns g?ller f?r ytterligare satsningar fr?n splittring eller f?rdubbling, ?versteg dina handlingar medvetet den till?tna gr?nsen.
2. Medvetenhet
Du var medveten om den maximala insatsbegr?nsningen. Om det fanns n?gon os?kerhet om huruvida ytterligare spel br?t mot bonusvillkoren, hade du kunnat kontakta kundsupporten f?r att f? ett f?rtydligande. Ist?llet valde du upprepade g?nger att dubbla och dela h?nder ?ver flera omg?ngar, ?ven i scenarier d?r en annan strategi skulle ha varit det f?rv?ntade resultatet.
Dessutom tog du upp oro ang?ende l?sen som fanns p? plats i b?rjan av 2024, vilket f?rhindrade satsningar med h?ga insatser. Dessa l?s togs bort.
3.Bonusmissbruk
Mer ?n h?lften av dina oms?ttningsframsteg uppn?ddes genom dessa ?tg?rder, vilket utg?r ett brott mot v?ra bonusvillkor. Detta tillv?gag?ngss?tt m?jliggjorde en or?ttvis acceleration av oms?ttningskraven, eftersom systemet r?knade de totala insatserna mot oms?ttningen trots att de var f?rl?ngningar av den f?rsta handen. ?ven om den specifika formuleringen av regeln f?r maximal insats kan vara ?ppen f?r tolkning, utnyttjade det underliggande beteendet tydligt satsningsprocessen.
V?r st?ndpunkt och beslut
Vi har ?tagit oss att uppr?tth?lla v?ra villkor och villkor konsekvent f?r att uppr?tth?lla r?ttvisa och integritet inom v?rt bonussystem. Att till?ta ?vertr?delser av bonusreglerna skulle skapa en or?ttvis f?rdel och undergr?va detta ?tagande.
Enligt v?ra allm?nna villkor och bonussektionen kan vinster som h?rr?r fr?n spel som bryter mot bonusvillkoren och -systemet inte erh?llas. Men som en gest av goodwill ?r vi beredda att ?terbetala din f?rsta ins?ttning.
Om du inte h?ller med om denna resolution ?r vi ?ppna f?r att eskalera ?rendet till v?r regulator eller en alternativ tvistl?sning (ADR) om du f?redrar det.
Vi f?rst?r att det h?r resultatet kanske inte ?r vad du hade hoppats p?, men vi ?r fortfarande engagerade i att l?sa problemet p? ett professionellt s?tt. L?t oss veta hur du vill g? tillv?ga.
B?sta h?lsningar
Hello Adam and dsp99RF
After a thorough review of your case with the help of Adam as well, we have determined that your gameplay violated our bonus terms and conditions.
Specifically the following:
1.Maximum Bet Violation
While playing blackjack, you placed bets exceeding the maximum bet of €50. This occurred through doubling down and splitting, resulting in total bets of up to €100 per round and winnings of €200 per round, effectively doubling your wagering progression. Our terms explicitly state that the maximum bet is €50. While interpretations may vary regarding whether this limit applies to additional bets from splitting or doubling down, your actions knowingly exceeded the allowed limit.
2.Awareness
You were aware of the maximum bet restriction. If there was any uncertainty regarding whether additional bets violated the bonus terms, you could have contacted customer support for clarification. Instead, you repeatedly chose to double down and split hands across multiple rounds, even in scenarios where a different strategy would have been the expected outcome.
Additionally, you raised concerns regarding the locks that were in place early 2024, which prevented high-stakes bets. These locks were removed.
3.Bonus Abuse
More than half of your wagering progress was achieved through these actions which constitutes a breach of our bonus terms. This approach allowed for an unfair acceleration of wagering requirements, as the system counted the total bets towards the wagering despite them being extensions of the initial hand. While the specific wording of the maximum bet rule may be open to interpretation, the underlying behavior clearly exploited the wagering process.
Our Position and Resolution
We are committed to enforcing our terms and conditions consistently to maintain fairness and integrity within our bonus system. Permitting violations of bonus rules would create an unfair advantage and undermine this commitment.
As per our General Terms and Conditions and the Bonus section, winnings derived from bets that violated the bonus terms and system cannot be honored. However, as a goodwill gesture, we are prepared to return your initial deposit.
If you disagree with this resolution, we are open to escalating the matter to our regulator or an Alternative Dispute Resolution (ADR) if you prefer.
We understand that this outcome may not be what you had hoped for, but we remain committed to resolving this matter professionally. Please let us know how you would like to proceed.
Best regards
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