K?ra alla,
Tack f?r att du h?r av dig!
V?nligen notera att vi har genomf?rt en grundlig unders?kning av kundens konto.
Efter att ha granskat kontot hittade vi inga bevis p? obeh?rig ?tkomst av en tredje part.
Dessutom vill vi g?ra dig uppm?rksam p? f?ljande artiklar fr?n v?ra anv?ndarvillkor, som accepterades av dig under registreringen av ditt konto:
3.3 Du m?ste h?lla ditt inloggningsnamn/anv?ndarnamn och l?senord konfidentiella och inte avsl?ja denna information till tredje part. Du ?r ensam ansvarig f?r alla slags ?tg?rder och/eller transaktioner som g?rs med ditt konto. Varje part som g?r in p? ditt konto med r?tt inloggning och l?senord kommer att betraktas som du och alla transaktioner kommer att betraktas som giltiga och gjorda av dig. Vi ska inte vara ansvariga eller ansvariga f?r tredje part som kommer ?t ditt konto eller f?r f?rluster i samband med obeh?rig anv?ndning av ditt konto; all s?dan obeh?rig anv?ndning kommer att betraktas som din egen anv?ndning.
6.6.2 Ingen ?terbetalning kan utf?ras efter att den aktuella ins?ttningen (eller den tillh?rande bonusen) har anv?nts f?r att placera ett spel.
Baserat p? ovann?mnda artikel kan vi tyv?rr informera dig om att en ?terbetalning inte ?r tillg?nglig f?r kontot i fr?ga.
Vi hoppas att detta klarg?r fallet.
V?nliga h?lsningar,
BuranCasino administration
Dear all,
Thank you for reaching out!
Please be informed that we have conducted a thorough investigation of the customer's account.
After reviewing the account, we did not find any evidence of unauthorized access by a third party.
In addition, we would like to bring your attention to the following articles from our terms and conditions, which were accepted by you during the registration of your account:
3.3 You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any kind of action and/or transaction that are made using your account. Any party that enters your account using the correct login and password will be considered as you and any transactions will be considered as valid and made by you. We shall not be liable or responsible for third parties accessing your account or for any losses connected with the unauthorized use of your account; all such unauthorized use will be considered your own use.
6.6.2 No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.
Based on the aforementioned article, we regret to inform you that a refund is not available for the account in question.
We hope this clarifies the case.
Best regards,
BuranCasino administration
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