I had won almost 800 euros, as soon as I requested the withdrawal on 18 February 2022, they immediately took it away from me because I had exceeded the time for the bonus, they gave me back the 100 euros I had deposited and with those, without any bonus I won 210 euros , I have been waiting for 26 days, I write to support every day, but so far no response

Avevo vinto quasi 800 euro, appena ho richiesto il prelievo il 18 febbraio 2022, me lo hanno subito tolto perchè avevo superato i tempi per il bonus, mi hanno rimesso i 100 euro che avevo depositato e con quelli, senza alcun bonus ho vinto 210 euro, sono 26 giorni che aspetto, scrivo al supporto ogni giorno, ma finora nessuna risposta

Dear Simona,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Simona,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have been waiting for the 210 euros I won since February 28, the account is verified, I write almost an email a day but they don't even bother to answer me, from the live chat they tell me that they can't do anything and to write to support, I feel teased

è dal 28 febbraio che aspetto i 210 euro che ho vinto, il conto è verificato, scrivo quasi una email al giorno ma neanche si prendono la briga di rispondermi, dalla live chat mi dicono che non possono fare niente e di scrivere al supporto, mi sento presa in giro

Thank you very much, Simona, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Chilli777 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello Simona,

I will assist you with the complaint from now on. I'll contact the casino in order to help you resolve your issue with delayed withdrawal.

to date I have not received an email from chilli777 nor the money I won

ad oggi non ho ricevuto ne un'email da chilli777 ne i sodi che ho vinto

We would like to ask Chilli777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

they don't care highly, they don't even reply to my emails, chilli777 is really a scam

se ne fregano altamente, non mi rispondono neanche alle mie emails, chilli777 è davvero una truffa

Dear Simona,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Chilli777 Casino to ignore us completely in our attempts to mediate any kind of issue. We strictly recommend staying away from Chilli777 Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.