Hej, Inna123,
Jag beklagar att du upplevt problemet. Jag kommer att kontakta casinot och g?ra mitt b?sta f?r att l?sa problemet s? snart som m?jligt. Under tiden, medan vi v?ntar p? casinots svar och f?rklaring, har jag n?gra fr?gor till dig f?r att klarg?ra situationen.
- Hur mycket satte du in p? casinot, hur mycket tog du ut fr?n ditt konto och hur mycket fanns exakt kvar p? ditt casino (saldo + eventuella v?ntande uttag) – alla pengar som du hade p? kontot n?r casinot blockerade det?
- Casinots f?rklaring tyder snarare p? ett dubblettkonto eller flera konton, eller ett annat dataintr?ng, medan de inte n?mnde n?gra landsbegr?nsningar; har du bara ett konto p? casinot? ?r det m?jligt att n?gon i din n?rhet ocks? har ett konto p? Cloudbet Casino? Om s? ?r fallet, ?r det m?jligt att det finns matchningar mellan personuppgifter/betalningsmetoder/data mellan ditt konto och ett annat konto eller andra konton p? detta casino?
- ?r det m?jligt att merparten av dina omtvistade vinster/saldo kom fr?n sportspel?
Nu vill jag bjuda in casinorepresentanten att delta i den h?r diskussionen och bidra till att l?sa detta klagom?l.
B?sta Cloudbet Casino-teamet ,
Kan du f?rklara spelarens situation mer i detalj? Varf?r har anv?ndarens konto blockerats/st?ngts och vinster konfiskerats?
Om vi ??talar om ett brott mot casinots villkor, kan casinot d? styrka sina p?st?enden och beslut med relevanta bevis?
Skicka g?rna n?dv?ndig information och st?djande bevis till min e-postadress ( [email protected] ).
Tack.
Hello, Inna123,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, while we wait for the casino's response and explanation, I have a few questions for you to clarify the situation.
- How much did you deposit to the casino, how much did you withdraw from your account successfully, and how much was exactly left in your casino (balance + any pending withdrawal(s)) - all funds that you had in the account at the time the casino blocked it?
- The casino's explanation indicates rather a duplicate account or multiple accounts, or a different breach, while they did not mention country restrictions; do you have only 1 account at the casino? Is it possible someone around you also has an account at Cloudbet Casino? If so, is it possible that there are personal details/payment methods/data matches between your account and another account or other accounts at this casino?
- Is it possible that most of your disputed winnings/balance came from sports betting?
Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear Cloudbet Casino Team,
Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary details and supporting evidence to my email address ([email protected]).
Thank you.
Automatiskt ?versatt: