Won’t pay

Dear Denny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

What more would you like, coolcat casino won’t pay $1000. I won, after the play thru was met, I’ve made several cash deposits to them, they said manager intercepted money due to multiple deposits makes no sense to me

Dear Denny,

Do I understand it correctly that you have used more than one payment method to deposit funds? Thank you.

Yes, probably did, if so I used two different credit cards, both in my name

Thank you very much Denny for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Denny,

I looked at your complaint and will do my best to help you. I would like to invite Cool Cat Casino into this conversation. Please, can you specify why you confiscate player’s winnings?

Greetings Petronela, Viliam, Denny,

Well Denny, the original withdrawal request was denied due to "mixing funds." You made a cash deposit on top of a bonus sitting in your account making the winnings ineligible for withdrawal.

The initial deposit was reimbursed to your casino account and you played it. When you began to make pointed and very specific threats against us our security department looked much deeper into your account and found multiple active accounts, that your date of birth varied from account to account, your email matched different accounts with different names on them, and a number of other security flags.

Your account was suspended at that point and all of your deposits were refunded.

We are a legitimate operation, if you follow the rules and you win, we pay. Big time. Mixing funds is one thing, and we post the rules in depth online to avoid such situations. Taking the time to familiarize yourself with the terms and conditions of the casino is always prudent.

However if you try to skirt the system or abuse it our screening system is quite proficient and we reserve the right to suspend your account at any time.

Your deposit funds should be returned to the card they were issued from as soon as the banking system allows.

Best wishes,

Nick and Cool Cat

Dear Nick,

Please send me documentation which confirms your claims on [email protected]

Dear Denny

Cool Cat Casino provided us with relevant evidence that you were using "mixing funds" and you have multiple active accounts. Unfortunately I’ll be forced to reject this complaint as unjustified. Please, let me know if I can help you with anything else.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.