Hi,

I deposit 50 euros and won 1000 and 800,

I deposited without any bonus. My Account has been fully verified.

i contacted them a few times and they confirmed I won fairly and that my withdrawal will be process shortly.

they’ve been good at communicated but not good at paying ??

withdrawal pending since 9 and 11 December

not sure what to do next?

Dear Jean,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if it were your first withdrawal attempt in this casino and which payment method you have opted for? Do I understand correctly that your payments are still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

sorry for all the separate message ??

I don’t know if the delay its link to my account specially but they did confirmed a few time that it will be approved. It is just really really slow!

Thank you very much, Jean, for providing all the necessary information. Please don't worry about the separate messages, it's perfectly fine.

I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Petronela,

thank you for your message.

I look forward to hear from Martin.

thank you!

Hello Jean!

From now on, I will try my best to help you. I would like to ask Crazy Fortune Casino to join this conversation and shed some light on the case and help us resolving it.

Ok that’s great! Thank you ??

I have checked the terms & conditions of Crazy Fortune Casino and here is what I found:

"4.8. Players wagering more than 10% of their balance in a single bet will be considered a "risk player". Players at risk may have additional controls over the game. The Casino reserves the right to cancel the winnings obtained with a risky game. All bets placed with less than 20 euros of the balance are excluded from this rule."

We consider this rule as unfair and against our Fair Gambling Codex, because we believe that players should be able to make bets of any amount they like with their deposits.

However, to proceed with this complaint, I would like to once again ask Crazy Fortune Casino to join the discussion and provide us with gaming history of the player. You can do so by reaching me via mail: '[email protected]'.

Hi Martin please do so.

my first winning and withdrawal was made by betting 1 or 2 euros so please ask them to provide betting history. So I do not understand was they cancel two withdrawal.

thanks again for your help!

We would like to ask Crazy Fortune Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hi Martin.

thank you. I hope they will send my player betting history.

regards,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.