On 09.02.2020 payment requested until today is still pending.

documents have also been sent. At least 30 emails sent but not a single answer. Support chat is said over and over again "only technical support sent please ae mail". Yes yes how many more hope you can help me thanks

Am 09.02.2020 Auszahlung angefordert bis heute steht die noch in der Schwebe.

dokumnente wurden auch schon geschickt. Mind. 30 emails versendet aber keine einzige Antwort. Bein Support Chat wird immer wieder gesagt "only technical Support sent please a e Mail ?. Ja ja wievielte den noch hoffe das ihr mir helfen k?nnt danke

Dear Giacomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, please could you clarify if you have completed KYC verification, or is it still in progress? I believe, we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

first of all thank you for your help.

documents were sent but no response was received whether ok or not.

Hallo,

erstmal Dankesch?n für eure Hilfe.

dokumente wurden verschickt aber keine Antwort bekommen ob o.k. oder nicht.

Thank you very much Giacomo for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Giacomo,

Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case. 

We would like to ask the CrownCas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello

I tried it but got no answer again.

in live chat it is said again and again that they are not responsible only for technical support, I should write an email ......

write an email hahaha how many more.

hallo

habe es auch versucht aber wieder keine Antwort bekommen.

im Live Chat wird immer wieder gesagt sie seien nicht zust?ndig nur von technischer Support, ich soll eine email schreiben......

eine email schreiben hahaha wieviele den noch.

Dear Giacomo, 
We received information from the casino that your complaint has already been resolved. Can you confirm this?

Hello

no I can not confirm

my payment is still pending

Hallo

nein kann ich nicht best?tigen 

meine Auszahlung steht noch in der Schwebe 

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.