Jag satte in 500 euro med dexterbet den 29.8. anv?nde den f?rsta v?lkomstbonusen och fick en bonus p? 500 euro.
https://www.dexterbet.com/en/promotions/up-to-600-euro-welcome-bonus-up-to-200-free-spins-on-big-bass-bonanza
Efter att ha lyckats implementera bonusen beg?rde jag en utbetalning p? 4830 euro.
Mitt konto har redan verifierats.
Efter 4 dagar fick jag detta mail idag:
K?ra J?rg,
Ditt konto har flaggats i v?r databas av risk- och bedr?gerif?rebyggande avdelningen p? grund av misst?nkta aktiviteter.
Upps?gning av anv?ndarkonto:
Vi f?rbeh?ller oss r?tten att, efter eget gottfinnande, avbryta din registrering, h?lla inne dina kontopengar, st?nga av ditt konto under en begr?nsad tidsperiod eller st?nga ditt konto om:
Du har utnyttjat, eller misst?nks ha utnyttjat, ett systemfel eller spelfel f?r att g?ra ekonomiska vinster eller f? en or?ttvis f?rdel.
Vi har nolltolerans mot ol?mpligt spel och bedr?glig aktivitet. Detta inkluderar, men ?r inte begr?nsat till, fusk, spelmanipulation, f?rs?k att lura oss eller andra anv?ndare av webbplatsen, betalningsbedr?gerier, betalnings?terf?ringar, anv?ndning av stulna kreditkort, penningtv?tt eller andra f?rs?k att s?tta in pengar som erh?llits fr?n illa anskaffade betyder att. Vi kommer att h?lla inne alla betalningar till dig d?r din inblandning i n?gon av ovanst?ende handlingar eller aktiviteter misst?nks och vi f?rbeh?ller oss r?tten att st?nga av eller st?nga ditt konto och hindra dig fr?n ytterligare deltagande p? webbplatsen. Vi ?r skyldiga att ?terbetala din ins?ttning och st?nga ditt konto, v?nligen g?r ett uttag p? 500,00 €. Dina vinster kommer att f?rverkas och ditt konto kommer att avaktiveras permanent om 3 dagar.
Tack f?r att du f?rst?r
Dexterbet
Vinsterna annullerades och jag fick tillbaka min ins?ttning p? 500 euro.
Jag fuskade inte vid n?got tillf?lle, och de sl?nger runt bonusklausuler utan att vara specifika eller ge bevis f?r hur exakt jag skulle ha fuskat.
Jag spelade bara 2 spel med bonusen.
Pop Til You Drop (1x2 gaming) och Fairy Dust Xtreme (Spinmatic)
Dessutom tvingar de mig att ta ut de 500 euron inom 3 dagar eftersom kontot kommer att st?ngas d?refter och ett uttag av de 500 euron d? inte l?ngre ?r m?jligt
Om jag g?r detta, skulle det behandlas som ett erk?nnande av skuld?
Eftersom jag inte ?r medveten om n?gon skuld och jag har spelat och vunnit ?rligt, skickar jag in detta klagom?l.
I deposited 500 euros with dexterbet on 29.8. using the first welcome bonus and received a 500 euro bonus.
https://www.dexterbet.com/en/promotions/up-to-600-euro-welcome-bonus-up-to-200-free-spins-on-big-bass-bonanza
After successfully implementing the bonus, I requested a payout of 4830 euros.
My account was already successfully verified.
After 4 days, I received this email today:
Dear Jorg,
Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.
Termination of user account:
We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time, or close your account if:
You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage.
We have zero tolerance for inappropriate play and fraudulent activity. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website. We are obligated to return your deposit and close your account, please make a withdrawal of 500.00 €. Your winnings will be forfeited and your account will be permanently deactivated in 3 days.
Thanks for understanding
Dexterbet
The winnings were cancelled and I got my deposit of 500 euros back.
I did not cheat at any point, and they are throwing around bonus clauses without being specific or providing evidence as to how exactly I was supposed to have cheated.
I played only 2 games with the bonus.
Pop Til You Drop (1x2 gaming) and Fairy Dust Xtreme (Spinmatic)
Furthermore, they are forcing me to withdraw the 500 euros within 3 days as the account will be closed thereafter and a withdrawal of the 500 euros will then no longer be possible
If I do this, would it be treated as an admission of guilt?
Since I am not aware of any guilt and I have played and won honestly, I am submitting this complaint.
ich habe bei dexterbet am 29.8. mit dem ersten willkommensbonus 500 euro eingezahlt und 500 euro bonus erhalten.
https://www.dexterbet.com/de/promotions/bis-zu-600-euro-willkommensbonus-bis-zu-200-freispiele-auf-big-bass-bonanza
nach erfolgreicher umsetzung habe ich 4830 euro zur auszahlung beantragt.
mein account wurde bereits erfolgreich verifiziert.
nach 4 tagen habe ich heute diese mail erhalten:
Dear Jorg,
Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.
Termination of user account:
We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time, or close your account if:
You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantagе.
We have zero tolerance for inappropriate play and fraudulent activity. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website. We are obligated to return you deposit and close your account, please make a withdrawal of 500.00 €. Your wining will be fortified and your account will be deactivated permanently in 3 days.
Thanks for understanding
Dexterbet
der gewinn wurde storniert und ich habe meine einzahlung von 500 euro zurück bekommen.
ich habe zu keinen zeitpunkt betrogen und man wirft wieder mit irgendwelchen bonuspragraphen um sich ohne konkret zu werden oder beweise zu liefern wie genau ich betrogen haben soll.
ich habe mit dem bonus nur 2 spiele gespielt.
pop til you drop (1x2 gaming) und fairy dust xtreme (spinmatic)
au?erdem zwingt man mich die 500 euro innerhalb von 3 tagen auszuzahlen da danach der account geschlossen wird und eine auszahlung der 500 euro dann nicht mehr m?glich ist
wenn ich das tue k?me das einen schuldeingest?ndnis gleich?
da ich mir keiner schuld bewusst bin und ich ehrlich gespielt und gewonnen habe reiche ich diese beschwerde ein.
Automatiskt ?versatt:
