Hello. I can't get a a withdrawal. Casino Dublinbet claims that I violated rule 5.1.13, it mentions martingale, doubling and similar systems and strategies, but I don't even know what it is.

I am a regular player, I do not use any devices, robots or computer assistants. Therefore, I wonder on what basis the casino makes this conclusion. They can't block my account without proof, I have a right to know them.

Repeatedly contacted the casino, but, unfortunately, it was not possible to solve the problem.

I ask you to help resolve my situation and provide the possibility of withdrawing my funds in the amount of 395.00 USD.

Dear SlavSplav,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you received any winnings in the past? Was your account successfully verified in the past?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Good afternoon. I played in casino Dublinbet at Baccarat. It was my first game. The casino didn't give me a chance to get verified. I have not previously received conclusions or winnings in this casino. My account was blocked right after the game. I think my money and winnings were stolen.

Thank you very much, SlavSplav, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear SlavSplav,

I’ll be taking care of your complaint from now on. I’ll try my best to resolve the issue as soon as possible.

I would like to invite Dublinbet Casino to this conversation.

Dear Dublinbet Casino,

Can you please clarify the situation? In addition, please forward any relevant evidence proving your claims to my e-mail address [email protected].

Dear all,

We have discussed this case with the casino representative. We have been advised that the reason why the casino closed SlavSplav’s account without a refund was a detected use of a card counting strategy in Live Baccarat games.

However, despite this fact, we believe that the player should be paid. The strategy the player used is very ineffective and easy to detect, therefore they could have been excluded from play before accumulating winnings using the strategy and requesting a withdrawal.

Our suggestion to Dublinbet Casino, in this case, would be to let the player keep their winnings and restrict their access to Baccarat games or their gaming account.

We have explained our position to the casino, but unfortunately, they refused to comply with it and did not change their decision.

Due to these reasons, we are forced to close this case as ‘unresolved’.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Dublinbet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear SlavSplav,

I understand some time has passed since you submitted your complaint, but could you please respond to the casino's last comment?

Dear SlavSplav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.