I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Finland had been awaiting a withdrawal for a month and was troubled by the casino's removal of the crypto cash-out option in his account. Although he had received two smaller withdrawals, larger payments remained pending, and the casino's response suggested further delays. The Complaints Team had engaged with both the player and the casino to seek clarification and resolution regarding the player's pending withdrawal of $450. Despite attempts to expedite the process by suggesting smaller withdrawal amounts, the casino's restrictions and the player's lack of response ultimately led to the complaint being rejected.
Spelaren fr?n Finland hade v?ntat p? ett uttag i en m?nad och var besv?rad av kasinots borttagning av kryptouttagsalternativet p? sitt konto. ?ven om han hade f?tt tv? mindre uttag, f?rblev st?rre betalningar v?ntande, och kasinots svar antydde ytterligare f?rseningar. Klagom?lsteamet hade kontaktat b?de spelaren och kasinot f?r att s?ka f?rtydligande och l?sning ang?ende spelarens v?ntande uttag p? $450. Trots f?rs?k att p?skynda processen genom att f?resl? mindre uttagsbelopp, ledde kasinots restriktioner och spelarens bristande svar till slut till att klagom?let avslogs.
Kasinot har tagit bort m?jligheten att g?ra uttag via krypto och erbjuder nu bara P2P-uttagsmetoder, som kr?ver att andra anv?ndare g?r ins?ttningar innan jag kan ta emot mina pengar. Jag har f?tt tv? uttag p? $200 och $100 vardera. Jag har dock inte f?tt n?gra betalningar under en l?ngre period och jag b?rjar tycka att denna situation ?r oroande. Kasinot har svarat via e-post och sagt att jag bara beh?ver v?nta l?ngre.
Hello,
The casino has removed the option to cash out via crypto and now only offers P2P withdrawal methods, which require other users to deposit before I can receive my funds. I have received two withdrawals of $200 and $100 each. However, I have not received any payments for an extended period, and I am starting to find this situation concerning. The casino has responded via email, stating that I just need to wait longer.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Kan du bekr?fta att du har klarat KYC-verifieringen?
Har du samlat ihop dina vinster med hj?lp av en bonus?
Sedan n?r ?r kryptouttag inte tillg?ngliga? F?rklarade kasinot om det ?r tillf?lligt eller inte?
Kan du dela med dig av din kommunikation med kasinot? Skicka e-postmeddelanden eller chattranskriptioner till min e-post p? [email protected] , eller l?gg upp sk?rmdumpar h?r
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Tomas
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 900 klagom?l.
Din f?rst?else ?r mycket uppskattad. Vi ?nskar dig en trevlig semester, s? ?terkommer vi till dig s? snart som m?jligt.
Dear charafsab,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with the help of a bonus?
Since when are crypto withdrawals not available? Did the casino explain whether it's temporary or not?
Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Kan du bekr?fta att du har klarat KYC-verifieringen?
ja jag ?r verifierad
Har du samlat ihop dina vinster med hj?lp av en bonus?
Nej, jag anv?nder aldrig bonusar
Sedan n?r ?r kryptouttag inte tillg?ngliga? F?rklarade kasinot om det ?r tillf?lligt eller inte?
Jag beg?rde att f? ta ut via krypto f?r mer ?n en m?nad sedan och de avslog beg?ran och tog bort alternativet f?r kryptouttag, vilket l?mnade mig med bara m?jligheten att g? igenom p2p d?r jag skulle beh?va v?nta p? att andra anv?ndare skulle s?tta in f?r att jag skulle f? mina pengar .
Kan du sn?lla dela med dig av din kommunikation med kasinot? Skicka e-postmeddelanden eller chattranskriptioner till min e-post p? , eller posta sk?rmdumpar h?r
Jag chattade mest via livesupport men h?r ?r tv? mejl jag skickat om detta d?r jag bara blir tillsagd att v?nta, hur ?r det rimligt att bli ombedd att v?nta n?r jag v?ntat i mer ?n en m?nad?
Could you please confirm that you have passed the KYC verification?
yes I am verified
Have you accumulated your winnings with the help of a bonus?
No I never use bonuses
Since when are crypto withdrawals not available? Did the casino explain whether it's temporary or not?
I requested to withdraw via crypto more than a month ago and they refused the request and took crypto withdrawal option away, leaving me with only the option to go through p2p where I would have to wait for other users to deposit for me to get my money.
Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I chatted mostly via live support but here are two emails I sent about this where I’m just told to wait, how is it reasonable to be asked to wait when I waited for more than a month?
Tack s? mycket, charafsab, f?r att du tillhandah?llit den n?dv?ndiga informationen. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Matej ( [email protected] ) som kommer att st? till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, charafsab, for providing the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Jag heter Matej och jag kommer att ta hand om ditt klagom?l fram?ver. Jag har precis granskat det h?r ?rendet och uppskattar till fullo din oro ang?ende den beg?rda utbetalningen. Jag ska g?ra mitt b?sta f?r att hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Jag skulle vilja bjuda in en representant f?r EGB Casino att delta i konversationen och delta i utredningen av det h?r fallet ocks?. Kan du ge mer information om varf?r denna spelares beg?ran om uttag behandlas l?ngre ?n vanligt? Jag skulle ocks? uppskatta om du kunde f?rse oss med alla relevanta bevis.
Tack f?r ditt t?lamod och ditt samarbete p? f?rhand.
Hello charafsab, nice to meet you!
My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payout. I'll do my best to help you resolve this issue as soon as possible.
I’d like to invite a representative of EGB Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence.
Thank you for your patience and cooperation in advance.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Enligt EGB-villkoren, som du gick med p? vid registreringen, kan vi s?tta gr?nser f?r tillg?ngliga uttagsmetoder och maximala och l?gsta uttagsgr?nser beroende p? uttagsmetoden eller f?r enskilda anv?ndare (avsnitt 7). De uttagsmetoder som ?r tillg?ngliga f?r dig kan hittas genom att bes?ka avsnittet Uttag p? ditt konto.
According to the EGB Terms & Conditions, which you agreed to upon registration, we may set limits on available withdrawal methods and maximum and minimum withdrawal limits depending on the withdrawal method or for individual users (Section 7). The withdrawal methods available to you can be found by visiting the Cash Out section of your account.
K?ra charafsab , skulle du kunna ta en titt p? alla tillg?ngliga betalningsmetoder p? ditt konto och bekr?fta om den du v?ntar p? fortfarande ?r tillg?nglig? Om inte, skulle jag rekommendera att avbryta det v?ntande uttaget och v?lja en annan metod fr?n de tillg?ngliga alternativen. Om du kan ber?tta resultatet f?r mig skulle det vara mycket uppskattat.
Thank you very much for the reply!
Dear charafsab, could you please have a look at all the available payment methods in your account, and confirm whether the one you are waiting for is still available? If not, I would recommend cancelling the pending withdrawal and select a different method from the available options. If you can let me know the results, that would be much appreciated.
Hej, jag har f?tt tv? uttag fr?n Revolut, nu avbr?t jag Wise- och MobilePay-uttagen och skickade in dem via Revolut eftersom de inte ?r popul?ra, f?rhoppningsvis behandlas mitt Revolut-uttag p? 450$ snabbt snarare ?n tv? m?nader som de senaste.
Hello, I have received two withdrawals from Revolut, now I cancelled the Wise and MobilePay withdrawals and submitted them through Revolut since they are not popular, hopefully my 450$ Revolut withdrawal is processed quickly rather than two months like the last ones.
L?t oss ge casinot lite tid att behandla den sista betalningen – f?rhoppningsvis kommer det inte att uppst? n?gra ytterligare problem. Meddela mig s? fort pengarna kommer, annars kommer vi att h?ra mer med casinot p? m?ndag.
Seems like things are moving in the right direction. :)
Let's give the casino some time to process the last payment - hopefully there will be no further issues. Please let me know as soon as the money comes through, otherwise we will inquire further with the casino on Monday.
Jag skulle vilja fr?ga EGB Casino om du kan ge oss n?gon uppdatering om status f?r det senaste uttaget, som har godk?nts den 26/01. Tack s? mycket :)
Good day,
I would like to ask EGB Casino if you can give us any update on the status of the last withdrawal, which has been approved on 26/01. Thank you very much :)
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Anv?ndaren anv?nder P2P-metoden. Vi har ett decentraliserat system f?r P2P-metoder, vilket inneb?r att en anv?ndare skickar en beg?ran om uttag, medan en annan v?ljer och behandlar betalningen. Den hastighet med vilken en viss uttagsbeg?ran slutf?rs beror p? uttagsmetoden och beloppet.
The user is using the P2P method. We have a decentralized system for P2P methods, meaning that one user submits a withdrawal request, while another selects and processes the payment. The speed at which a particular withdrawal request is completed depends on the withdrawal method and the amount.
Jag ?r r?dd att vi i det h?r fallet bara m?ste v?nta lite l?ngre, eftersom den h?r P2P-metoden l?mnar mycket utrymme f?r f?rseningar. Med tanke p? hur l?ng tid det tog att behandla de tidigare uttagen kommer vi att ge det ett par dagar och se om det g?r igenom. V?nligen meddela oss om du f?r betalningen godk?nd den 26/01 under tiden, och om det ?r det sista uttaget som v?ntar.
Tack.
Dear charafsab.
I'm afraid in this case we just have to wait a tad longer, as this P2P method leaves a lot of room for delays. Given how long it took to process the previous withdrawals, we'll give it couple of days and see if it gets through. Please, let us know if you receive the payment approved on 26/01 in the meantime, and if it is the last withdrawal pending.
Jag tror inte att jag kommer att f? betalningen n?gon g?ng snart eftersom supporten h?vdar att jag kan f? partiella uttag, ?ven om jag beg?rde 450 $. De s?ger att om en anv?ndare s?tter in 100$ kan jag f? det beloppet, med 350$ kvar. Men det st?mmer inte, d? jag bara har f?tt hela belopp. S? om jag vill att mitt uttag ska ske snabbare, m?ste jag p? n?got s?tt komma p? ett vanligt belopp som 100$ och g?ra ett nytt uttag p? 100$, eftersom kasinot nu tar betalt f?r mer ?n ett uttag per m?nad.
I don’t think I’ll receive the payment anytime soon because the support claims I can receive partial withdrawals, even though I requested 450$. They say if a user deposits 100$, I can get that amount, with 350$ remaining. But that’s not true, as I’ve only received full amounts. So, if I want my withdrawal to happen faster, I’ll need to somehow come up with a common amount like 100$ and resubmit 100$ withdrawals, since the casino now charges for more than one withdrawal per month.
Den h?r situationen ?r verkligen frustrerande, men det verkar som att betalningarna behandlas - ?ven om det ?r otroligt l?ngsamt.
Skulle du kunna skicka mig din uttagshistorik, s? att vi ?tminstone kan gissa kasinots betalningshantering, tack? L?gg dem antingen i den h?r tr?den som bilagor, eller skicka dem direkt till min e-postadress [email protected] .
Tack.
This situation is frustrating indeed, but it seems like the payments are being processed - although incredibly slowly.
Would you be able to send me your withdrawal history, so we can at least guesstimate the casino's payment processing, please? Either post them in this thread as attachements, or send them directly to my e-mail address [email protected].
Det verkar som att allt ?ver 200$ avbryts och de enda uttag som nyligen tog sig igenom ?r inte mer ?n 100$. Det ser inte s? lovande ut eftersom att dela upp uttagsbeg?ran i fler betalningar antingen skulle ta fem m?nader, eller s? skulle du beh?va betala 4 % behandlingsavgift f?r var och en av de extra transaktionerna.
EGB Casino finns det n?gon anledning att begr?nsa spelarens uttag s? h?r? Om s? ?r fallet kan eventuella k?nsliga bevis skickas direkt till min e-post [email protected] . Annars, skulle du vara villig att antingen prioritera den h?r sista transaktionen, eller ?ter?ppna spelarens m?jlighet att dra tillbaka via krypto, f?r att p?skynda l?sningen av detta problem?
Thank you for the screenshots provided.
It seems like anything above 200$ gets cancelled and the only recent withdrawals that made it through are of no more than 100$. That doesn't look too promising as splitting the withdrawal request into more payments would either take five months, or you would have to pay 4% procesing fee on each of the extra transactions.
EGB Casino is there any reason for limiting this player's withdrawals like this? If so, any sensitive evidence can be sent directly to my e-mail [email protected]. Otherwise, would you be willing to either prioritise this last transaction, or re-open player's ability to withdraw via crypto, to speed up the resolution of this issue?
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi avbr?t anv?ndarens uttag endast en g?ng n?r vi begr?nsade deras uttagsmetoder. Vid andra tillf?llen avbr?t han antingen uttagen sj?lv, eller s? gjorde systemet det p? grund av begr?nsningen. Kryptouttag ?r inte tillg?ngliga f?r honom. Revolut P2P ?r dock tillg?ngligt. Jag skulle vilja p?peka att 95 % av deras ins?ttningar gjordes med den h?r metoden.
Anv?ndaren kan verkligen f? mindre belopp, beroende p? efterfr?gan p? dem. Det ?terst?ende saldot stannar dock i uttagsk?n i s?dana fall.
We canceled the user's withdrawal only once when we restricted their withdrawal methods. On other occasions, he either canceled the withdrawals himselves, or the system did so due to the restriction. Crypto withdrawals are not available to him. However, Revolut P2P is accessible. I'd like to point out that 95% of their deposits were made using this method.
The user may indeed receive smaller amounts, depending on the demand for them. However, the remaining balance stays in the withdrawal queue in such cases.
B?sta charafsab, vad s?gs om att f?rs?ka ta ut mindre belopp (cirka 100 per transaktion) och l?gga upp dem p? detta s?tt? F?rhoppningsvis skulle det p?skynda processen. Om du inte har en annan idé?
Thank you for the clarification.
Dear charafsab, how about trying to withdraw through smaller amounts (about 100 per transaction) and quing them up this way? Hopefully that would speed up the process. Unless you have another idea?
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
K?ra charafsab , jag ?r r?dd att det inte finns mycket som kan uppn?s utan samarbete fr?n kasinot. Om du vill v?nta kan jag byta ut timern p? ditt s?tt, f?rutsatt att du d? och d? meddelar oss om du f?r n?gra pengar fr?n EGB.
Alternativt kan du meddela mig hur mycket pengar som fortfarande inte behandlas, s? kan jag justera "klagom?lsbeloppet" och sedan avsluta ?rendet som ol?st. Det kommer att p?verka kasinobetyget, och om du s? sm?ningom f?r betalt - eller kasinot best?mmer sig f?r att ta itu med det h?r problemet - kan statusen ?ndras till l?st eller ?rendet ?terupptas. Jag vet att detta ?r l?ngt ifr?n idealiskt, men sn?lla, jag vet vad du skulle vilja g?ra.
Dear charafsab, I'm afraid there is not much that can be achieved without cooperation from the casino. If you wish to wait, I can swap the timer your way, provided you let us know every now and then whether you are getting any money from EGB.
Alternatively, you can let me know how much money is still not being processed, and I can adjust the "complaint amount", then close the case as unresolved. That will impact the casino rating, and if you eventually get paid - or the casino decides to address this issue - the status can be changed to resolved, or the case reopened. I know this is far from ideal, but please, me know what would you like to do.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear charafsab,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Tyv?rr har spelaren inte svarat p? mina meddelanden och fr?gor. F?ljaktligen kan vi inte unders?ka ytterligare och har inget annat val ?n att " avsl?" detta klagom?l.
Spelaren kan ?teruppta detta klagom?l n?r som helst.
Unfortunately, the player has not responded to my messages and questions. Consequently, we are unable to investigate further and have no choice but to 'reject' this complaint.
Vi har ?terupptagit detta klagom?l p? beg?ran av charafsab . Vi vill ge detta ?rende ytterligare en chans att l?sas och hj?lpa b?da inblandade parter att n? en tillfredsst?llande l?sning.
Kan ni bekr?fta att betalningen har behandlats hos EGB Casino ? Tack.
We’ve reopened this complaint at the request of charafsab. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
EGB Casino can you please confirm once the payment has been processed on your end? Thank you.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Jag f?rst?r. Med tanke p? att casinot inte l?ngre kommunicerar med oss, tror jag inte att det finns n?gon st?rre anledning att h?lla det h?r klagom?let ?ppet. Om du godk?nner det kommer jag att avsluta klagom?let som ol?st – vilket kommer att p?verka casinots betyg negativt – och frig?ra k?n f?r ett annat klagom?l som just nu v?ntar p? att bli ?tg?rdat.
I see. Given the fact that casino is no longer communicating with us, I don't think there is much point keeping this complaint open. If you agree, I will close this complaint as unresolved - which will negatively impact the casino rating - and free up the que for another complaint that is currently waiting to be tackled.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear charafsab,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Tack f?r bekr?ftelsen. P? grund av ovann?mnda sk?l kommer jag att markera klagom?let som " ol?st " i v?rt system, och det kommer att p?verka casinots framtida s?kerhetsbetyg p? v?r webbplats negativt. Jag f?rst?r att detta inte alls ?r en tillfredsst?llande l?sning p? ditt problem. Men den minskade betygs?ttningen som orsakas av ol?sta klagom?l kan bidra till att ?ndra casinots tillv?gag?ngss?tt i framtiden. Om casinot beslutar sig f?r att reagera kommer vi att ?ppna upp klagom?let igen, och du kommer att meddelas via e-post.
Som n?sta steg rekommenderar jag att du kontaktar Cura?ao Gaming Authority ( https://www.gamingcontrolcuracao.org/contact ) och l?mnar in ett klagom?l till dem. ?ven om denna myndighet, enligt deras egen artikel om onlinespel, inte hanterar spelarklagom?l, uppgav de att f?r m?nga meddelanden g?llande samma casino kan leda till att licensen ?terkallas i framtiden, och det ?r d?rf?r v?rt ett f?rs?k. Om du beh?ver hj?lp med att skicka in beg?ran, eller om du h?r av dig fr?n antingen myndigheten eller casinot, v?nligen meddela mig genom att skicka ett snabbt meddelande till mig p? [email protected] Jag beklagar verkligen att jag inte kunde vara till mer hj?lp vid det h?r tillf?llet. :(
Med v?nliga h?lsningar,
Matej
Thank you for the confirmation. Due to the aforementioned reasons, I will mark the complaint as "unresolved" in our system, and it will negatively impact the future casino safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
As a next step, I do recommend you contact the Cura?ao Gaming Authority (https://www.gamingcontrolcuracao.org/contact) and submit a complaint with them. Although according to their own article about online gaming - this authority does not deal with the player complaints, they stated that too many messages regarding the same casino may lead to revoking the license in the future, therefore it is worth a shot. If you need help with submitting the request, or if you hear back from either the authority or the casino, please let me know by sending me a quick message at [email protected]. I am really sorry I could not be of more help on this occasion. :(
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