K?ra sbeercan,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om problemen du m?ter med detta casino och frustrationen ang?ende deras villkor.
Jag har granskat villkoren du har angett och det verkar som att det finns vissa begr?nsningar f?r vinster som kanske inte ?r s?rskilt r?ttvisa. Det ?r viktigt att spelare ?r fullt informerade om s?dana villkor, s?rskilt n?r det g?ller maximala utbetalningar, eftersom det kan p?verka spelupplevelsen.
Enligt vad du har beskrivit ?r kasinots villkor:
- En daglig maximal utbetalning p? ￡25 000.
- En maximal utbetalningsmultiplikator p? 1000 g?nger den ursprungliga insatsen.
- En maximal utbetalning f?r singelspel p? ￡4 000.
Det verkar som om dessa begr?nsningar kan vara ov?ntade och kan avsev?rt p?verka niv?n p? vinster en spelare kan uppn?. ?ven om dessa villkor ?r juridiskt bindande om spelare g?rs medvetna om dem, kan r?ttvisa vara ett problem om de inte kommuniceras tillr?ckligt eller om de verkar ?verdrivet restriktiva.
- Kan du sn?lla klarg?ra om dina vinster ackumulerades med eller utan bonus? Detta kan hj?lpa oss att b?ttre f?rst? din situation och hur dessa villkor kan g?lla dig.
Ditt samarbete ?r viktigt f?r att vi ska kunna unders?ka denna fr?ga ytterligare. Utan din input kommer vi inte att kunna g? vidare med ?rendet eller ge dig en l?sning.
Skicka g?rna vidare all relevant kommunikation eller dokumentation till [email protected] .
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Petronela
P? grund av en extremt stor m?ngd klagom?l ber vi om ditt t?lamod. ?ven om vi str?var efter att publicera klagom?l inom 48 timmar, kan uppf?ljningssvar ta upp till 7 dagar. Att tilldela ditt klagom?l till en l?sare kan ocks? ta l?ngre tid, eftersom vi f?r n?rvarande hanterar n?ra 1 000 klagom?l.
Tack f?r din f?rst?else. ?nskar dig en trevlig helg!
Dear sbeercan,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re facing with this casino and the frustration regarding their terms and conditions.
I’ve reviewed the terms you’ve provided, and it appears that there are some limitations on winnings that might not be very fair. It’s important that players are fully informed of such terms, especially when it comes to maximum payouts, as it can impact the playing experience.
From what you’ve described, the casino’s terms set:
- A daily maximum payout of ￡25,000.
- A maximum payout multiplier of 1000 times the original stake.
- A maximum single bet payout of ￡4,000.
It seems that these restrictions could be unexpected and may significantly affect the level of winnings a player can achieve. While these terms are legally binding if players are made aware of them, fairness can be a concern if they are not adequately communicated or if they seem excessively restrictive.
- Could you please clarify whether your winnings were accumulated with or without a bonus? This could help us better understand your situation and how these terms may apply to you.
Your cooperation is essential for us to investigate this issue further. Without your input, we won’t be able to proceed with the case or provide you with a solution.
Please feel free to forward any relevant communication or documentation to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you happy holidays!
Automatiskt ?versatt:
