Hello, I have had a problem with the selection for two days ..... He still writes it to me rejected .... I don't understand it .... First deposit made .... But the selection is simply rejected .... Can you please help me

Dobry den u? dva dny mám problém s vyběrem..... Po?ád mi to jen pí?e zamítnuto .... Nerozumím tomu.... První vklad proveden.... Ale vyběr prostě zamítnuto.... M??ete mi prosím pomoct

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the account verification successfully and withdrawn any funds from this casino in the past? Have you accumulated your winnings with or without active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, he successfully completed account verification ....

I never withdrew money from the casino .....

No active bonus ....

I also wrote for support and they wrote to me that I just have to spin 3x the deposit I put there .... So I did it and wrote to them again .... And they wrote me that it was good that he sent the application again and still nothing .. ... Rejected after 3 .... I don't know what he gave

Ano dokon?il úspě?ně ově?ení ú?tu....

Nikdy jsem nevybral peníze z kasina.....

Bez aktivního bonusu....

Psal jsem i na podporu a tam mi napsali ?e jen musím proto?it 3x vklad co jsem tam dal.... Tak jsem to tedy udělal a napsal jim znovu.... A odepsali mi ?e dob?e ?e odeslal znovu ?adost a stejně nic..... U? po 3 zamítnuto.... Nevím co dal

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello PeeOnYou,

I looked at your complaint and will do my best to help you. I would like to invite Fortune Clock Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Fortune Clock Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.