Jag l?mnar in detta klagom?l mot FortuneJack p? grund av deras allvarliga underl?tenhet att genomf?ra mina tydliga och upprepade beg?randen om kontost?ngning eller skyddsrestriktioner, vilket direkt ledde till betydande ekonomiska f?rluster p? deras plattform.
Tidslinje f?r h?ndelser:
20 maj 2025: Jag skickade ett f?rsta e-postmeddelande fr?n min registrerade adress d?r det uttryckligen stod: "Jag beg?r omedelbar st?ngning av mitt konto. Jag kr?ver ?ven att min cashback-bonus krediteras i f?rtid..." Detta var en tydlig och otvetydig beg?ran om kontos?gning.
FortuneJacks svar den 20 maj: FortuneJack svarade med en beg?ran om bekr?ftelse av beg?ran om st?ngning ("F?ljaktligen ber vi er att bekr?fta beg?ran om kontost?ngning f?r att vidta ytterligare ?tg?rder.") Detta medf?rde en on?dig f?rsening av en direkt beg?ran om st?ngning.
22 maj 2025 (morgon): Jag skickade ett uppf?ljningsmejl f?r att bekr?fta min avsikt att st?nga kontot och upprepade: "Min avsikt ?r att ta emot alla utest?ende bonusar (s?rskilt den m?natliga cashbacken) nu, s? att jag kan forts?tta med den omedelbara st?ngningen av mitt konto... Jag kommer inte att g?ra n?gra ytterligare ins?ttningar."
22 maj 2025 (senare): Jag ins?g min s?rbarhet och min kamp med spelberoende och s?kte proaktivt en omedelbar skydds?tg?rd. Jag fr?gade uttryckligen FortuneJack: "S? kan ni hindra mig fr?n att s?tta in pengar eller spela p? er webbplats tills jag f?r cashback-bonusen?"
FortuneJacks svar den 22 maj: FortuneJack svarade: "Tyv?rr kan vi inte g?ra det. Vi har ingen s?dan begr?nsning."
Brott mot policyer f?r ansvarsfullt spelande:
FortuneJacks svar den 22 maj ?r oacceptabelt och, enligt min mening, en direkt mots?gelse av deras egna "villkor f?r sj?lvuteslutning". ?ven om de p?stod att de inte hade den specifika villkorliga begr?nsningen, till?ter deras angivna villkor tydligt anv?ndare att "begr?nsa sin m?jlighet att placera spel eller spela p? v?r plattform under en period av 1 vecka, 1 m?nad eller 6 m?nader" eller "st?nga ditt konto permanent". Min tydliga kommunikation den 20 maj var f?r omedelbar st?ngning, och min uppf?ljning den 22 maj var en desperat v?djan om skydds?tg?rder f?r att f?rhindra ytterligare spel och ins?ttningar. Deras direkta f?rnekande av alla begr?nsningar, trots att det finns genomf?rbara alternativ inom deras egen policy, utg?r ett allvarligt brott mot deras omsorgsplikt.
Direkta resulterande f?rluster:
P? grund av FortuneJacks f?rsummelse i att uppfylla mina uttryckliga beg?randen om kontost?ngning eller inf?rande av skyddsrestriktioner, och p? grund av min kamp mot spelberoende, fortsatte jag att s?tta in och f?rlora ?ver 6 000 USD p? deras plattform efter den 22 maj 2025. Dessa f?rluster ?r en direkt f?ljd av att de inte agerat ansvarsfullt och i enlighet med mina tydliga instruktioner och deras egna uttalade policyer.
FortuneJacks senaste svar:
Jag har sedan dess kontaktat FortuneJack direkt och beg?rt en ?terbetalning, men deras senaste svar lyder: "Vi vill informera er om att p? grund av f?retagets beslut ?r ?terbetalning av alla ins?ttningar f?r n?rvarande inte m?jlig. V?nligen f?rs?kra er om att beslutet ?r slutgiltigt och inte kan diskuteras vidare." Detta avslag av mitt giltiga klagom?l ?r oacceptabelt.
Slutsats:
Jag kr?ver full ?terbetalning av alla ins?ttningar som gjorts p? mitt konto fr?n och med den 21 maj 2025. Dessa medel sattes in och f?rlorades under en period d? mitt konto antingen borde ha st?ngts permanent eller varit f?rem?l f?r en sj?lvp?lagd begr?nsning, baserat p? mina uttryckliga och aktuella beg?randen. Jag anser att FortuneJack v?sentligt har brustit i sin omsorgsplikt och sina skyldigheter g?llande ansvarsfullt spelande.
8. St?djande dokument:
Jag har omfattande bevis som st?der mitt p?st?ende, inklusive:
All e-postkorrespondens med FortuneJack fr?n och med 20 maj 2025.
Sk?rmdumpar av min ins?ttnings-/f?rlusthistorik p? FortuneJacks plattform, med transaktioner efter den 22 maj 2025.
En kopia av FortuneJacks "Sj?lvuteslutningsvillkor" som finns tillg?ngliga p? deras webbplats vid den tidpunkten.
Jag ?r beredd att tillhandah?lla dessa dokument p? beg?ran.
Tack f?r din hj?lp med att l?sa den h?r fr?gan.
Uppriktigt,
Jorge
I am filing this complaint against FortuneJack due to their severe failure to implement my clear and repeated requests for account closure or protective restrictions, which directly led to significant financial losses on their platform.
Timeline of Events:
May 20, 2025: I sent an initial email from my registered address explicitly stating: "I request the immediate closure of my account. I also demand the early credit of my cashback bonus..." This was a clear and unequivocal request for account termination.
FortuneJack's Reply to May 20: FortuneJack responded asking for confirmation of the closure request ("Accordingly we kindly ask you to confirm the account closure request in order to take further actions.") This introduced an unnecessary delay to a direct request for closure.
May 22, 2025 (Morning): I sent a follow-up email to confirm my intention to close the account, reiterating: "My intention is to receive all pending bonuses (specifically the monthly cashback) now, so I can proceed with the immediate closure of my account... I will not be making any further deposits."
May 22, 2025 (Later): Recognizing my vulnerability and struggle with gambling addiction, I proactively sought an immediate protective measure. I explicitly asked FortuneJack: "So can you prevent me from depositing or playing in your site until I receive the cashback bonus?"
FortuneJack's Reply to May 22: FortuneJack responded: "Unfortunately, we can not do that. We do not have such restriction like that."
Violation of Responsible Gaming Policies:
FortuneJack's response on May 22nd is unacceptable and, I contend, a direct contradiction of their own "Self-Exclusion Terms." While they claimed not to have that specific conditional restriction, their stated terms clearly allow users to "restrict their ability to place bets or game on our platform for a period of 1 week, 1 month or 6 months" or "close Your Account permanently." My clear communication on May 20th was for immediate closure, and my follow-up on May 22nd was a desperate plea for any protective measure to prevent further play and deposits. Their outright denial of any restriction, despite viable options existing within their own policy, constitutes a serious breach of their duty of care.
Direct Resulting Losses:
Due to FortuneJack's negligence in honoring my explicit requests for account closure or implementing protective restrictions, and owing to my struggle with gambling addiction, I proceeded to deposit and lose over $6,000 USD on their platform after May 22, 2025. These losses are a direct consequence of their failure to act responsibly and in accordance with my clear instructions and their own stated policies.
FortuneJack's Latest Response:
I have since contacted FortuneJack directly requesting a refund, but their latest response states: "We would like to inform you that due to company's decision, refund of all deposits is not possible currently. Kindly be assured that the decision is final and not eligible for any further discussion." This dismissal of my valid complaint is unacceptable.
Conclusion:
I demand a full refund of all deposits made to my account from May 21, 2025, onwards. These funds were deposited and lost during a period when my account should have been either permanently closed or subject to a self-imposed restriction, based on my explicit and timely requests. I believe FortuneJack failed significantly in its duty of care and responsible gaming obligations.
8. Supporting Documents:
I have comprehensive evidence to support my claim, including:
All email correspondence with FortuneJack from May 20, 2025, onwards.
Screenshots of my deposit/loss history on FortuneJack's platform, highlighting the transactions after May 22, 2025.
A copy of FortuneJack's "Self-Exclusion Terms" as available on their website at the time.
I am prepared to provide these documents upon request.
Thank you for your assistance in resolving this matter.
Sincerely,
Jorge
Automatiskt ?versatt: