1 ?r sedan
Om du vill diskutera n?got relaterat till 500 Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
500 Casino – generell diskussion
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Head of Community & Social Media
1 ?r sedan
Hej, mycket bra, var f?rsiktig med 500.casino, jag har satt in p? flera konton i m?nader utan problem och de blockerade mig inte medan jag f?rlorade, f?rr?n f?r n?gra dagar sedan n?r jag vann ett sportspel och n?dde 2700 eur vinst och vilken slump just d?r Enligt dem uppt?cker de mina konton, de blockerar mig, de konfiskerar allt och de returnerar inte ens mina tidigare ins?ttningar, du har blivit varnad.
Automatiskt ?versatt:
1 ?r sedan
Uhm, so technically you were accused of creating multiple accounts, thus your winnings were voided, correct?
This is usually confirmed during the verification process, which is normally triggered by withdrawal. Had you verified your account sooner, maybe?
Also, have you ever created more than one account? Sorry, I had to ask...
Hold on - I found your complaint! You self-excluded in the past, yet were able to create a new account with the very same personal details,... That's something! ??
?ndrad
1 ?r sedan
For months and months I deposited without problems in the accounts, they blocked me just when I won the highest amount 2700 euros, while I lost there were no problems, they acted in bad faith
1 ?r sedan
Om jag skapade fler konton f?r att hoppa ?ver de 3 m?naderna av sj?lvuteslutning, ?ngrade jag det eftersom jag utesl?t mig sj?lv, kasinot br?t mot sina regler medan jag f?rlorade, eftersom jag vann kraftigt f?rbj?d de och konfiskerade mig, i god tro handlade de inte , ?ven om jag antar mitt misstag.
Automatiskt ?versatt:
1 ?r sedan
I understand why you feel like this, it is indeed a troublesome situation you find yourself in. Maybe you're correct and mistakes have been made on both sides. At this moment it looks like this.
Give Kristina some time, though. She'll get back to you in 3 days by the way. I ask you to be patient.
I also spotted something about sports betting, have you ever played casino games too?
1 ?r sedan
Hej, tack s? mycket, ja, jag spelade sportspel och kasino, speciellt dreamcatcher, black Jack och ibland funkytimes och galna tider, h?lsningar
Automatiskt ?versatt:
1 ?r sedan
Hi there!
I appreciate your feedback. There is actually one issue, we do not deal with sports-betting-related situations; thus, I hope Kristina will find a way to escalate your complaint further. I think we both feel your complaint is more complex, so let's see how it develops. I just thought you should know.
1 ?r sedan
Tack s? mycket, som jag sa till dig, jag satsar p? kasinot och p? sportbetting, faktiskt ?r pengarna jag satsar p? kasinot mycket mer ?n i sport, h?lsningar
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Automatiskt ?versatt:
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1 ?r sedan
Hi!
That's certainly good news regarding the complaint. I truly hope there is a way to resolve it fairly! For the moment, we just need to give it some time. Even though I hate waiting for myself, it is inevitable.
Let's be positive!??????
1 ?r sedan
Mitt klagom?l har avslagits, tv? anm?rkningar,
Du s?ger att jag har erk?nt att jag ?ppnat fler konton f?r att hoppa ?ver insatsgr?nser, det ?r falskt, jag har bara erk?nt sj?lvuteslutningstiden, f?r det andra verkar det v?ldigt tydligt fr?n sk?rmdumparna som jag skickade till dig att kasinot inte till?mpade sin flerkontoregeln under m?nga m?nader, och han till?mpade den bara n?r det gynnade honom att r?ttf?rdiga st?lden av mina pengar, om att stj?la fr?n mig ?r r?tt ord, om det ?r r?ttvist mot dig, har du gjort mig besviken,
?nd?, tack f?r din tid, h?lsningar
?ndrad
Automatiskt ?versatt:
1 ?r sedan
Hello.
You know this is a forum, the members of the Complaint Team do not respond here. Thus, I'd like to ask you whether you can send this response to the complaint handler.
I found this:
"Hello, well, I opened 9 accounts, some of which I sent you the deposit history during this year, as I told you, I was excluding myself when I lost but since I regretted it and I didn't want to wait the 3 months, I opened more and more seeing that they didn't put any problem,"
Why do you think you should be refunded now for the money you've lost? I think it is rather obvious that it was you who broke the rules to be able to play again.
Is there something more to that, please? In such a case, provide new information and ask for the complaint to be reopened, please.
?ndrad
1 ?r sedan
Hej, jag f?rstod att i dessa fall returneras ins?ttningarna och i ?nnu h?gre grad med tanke p? att med dessa 2700 euro intj?nade, totalt sett kom jag ut med vinster mellan alla konton.
H?romdagen sa du att det var ett komplext klagom?l och pl?tsligt kommer du till mig och s?ger till mig: du br?t mot regeln och skruvar p? dig, vad har f?r?ndrats? Du sa till och med att jag kanske hade r?tt och att misstagen var mina och casinots, men det ?r spelaren som tar p? sig all skada, riktigt roligt
Varf?r upprepar du mig som kasinot som br?t mot reglerna? Jag vet detta mycket v?l, men kasinot br?t ocks? mot det genom att till?mpa sin regel ENDAST n?r du vinner en betydande summa, jag tycker att det ?r Ganska uppenbart DEN D?LIGA TROEN P? 500.CASINO GENOM ATT TILL?MPA DEN EFTER M?NADER S?TT IN P? ALLA KONTON UTAN N?GRA PROBLEM , l?t oss se om det ?r fallet med versaler du f?r reda p? en g?ng f?r alla om klagom?let, tack, h?lsningar
PS: S?g till den som ansvarar f?r klagom?let att skriva det korrekt eftersom det st?r att jag erk?nde att jag skapade konton f?r att hoppa ?ver insatsgr?nserna. DET ?R FALSKT OCH JAG SER DET INTE KORRIGERA
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Automatiskt ?versatt:
1 ?r sedan
I think it was written quite clearly. If there was a problem in communication and something was misunderstood by the complaint team or if you would like to add something, you have the possibility to reopen the complaint. From what Radka wrote, I would also understand that you had 9 accounts open in the casino, which is a clear violation of the rules.
I understand your frustration, but if something has been misinterpreted, we are just admins on the forum and not directly involved in the complaint process. I hope you understand the situation.
1 ?r sedan
Date: 26/11/2023
CSGO500
Hello! I have a problem with the output. I made a deposit of $2300 and was immediately banned from betting on sports. On November 26, 2023, I tried to withdraw my deposit and was refused. In the support chat they told me that I need to win back the deposit amount. I did this in the casino section as they told me in the chat. My profit was $1600. After the repeated withdrawal, I was asked for verification. When I passed it, I was told that I was suspected of fraud and having other accounts. I never cheated and played honestly. I never had other accounts, after that at first they stopped responding to me and then my account was blocked and my balance was canceled. They blocked my chat with support and they don't respond to my email. I think I was blocked by mistake and I want my money back
?ndrad
1 ?r sedan
Hi, I'm sorry for the situation you're in. I see that you have a blocked account, so if you think it's not a mistake on your part, we'll try to help you.
Nevertheless, is your case only related to sports betting ?
1 ?r sedan
My account is completely blocked. I was not given the opportunity to withdraw money. First, the sports section was closed, I won back my deposit in the casino and after that all sections were closed and my balance was reset to zero
1 ?r sedan
They you should consider submitting a complaint on our website.
1 ?r sedan
@Megahead, skicka mig ett PM via e-post fr?n min profil
Automatiskt ?versatt:
8 m?nader sedan
Hej, hur f?r jag pengar fr?n csgo500?
?ndrad
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