1 ?r sedan
I'm aware you already submitted a complaint on our website so there's not much more you can do at this moment. Please, stay patient and I hope it will get resolved. Unfortunately, it usually takes some time.
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888 Casino – generell diskussion (sida 2)
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Head of Community & Social Media
1 ?r sedan
Hej, vet du att 888 accepterar ett kontoutdrag i digitalt format som bevis p? hemvist (jag menar det online fr?n bankens hembank)? Eller accepterar du det bara i pappersformat? De bad om en r?kning eller kontoutdrag utan att ange om papper eller digitalt. Tyv?rr bor jag hos mina f?r?ldrar och har inga r?kningar i mitt namn. Jag m?ste skicka det h?r dokumentet och jag vill inte g?ra fel, annars m?ste jag be banken att skicka ett pappersdokument till mig. Tack p? f?rhand
?ndrad
Automatiskt ?versatt:
Community & Complaints Administrator
1 ?r sedan
Usually, as far as I know, the proper format is .pdf. The best thing, though, is always check this kind of information with the casino itself. Try to ask the support, they should be able to answer this kind of questions.
1 ?r sedan
God kv?ll, jag skriver f?r att ta reda p? hur jag ?teraktiverar mitt spelkonto. Kort sagt, de inaktiverade mitt konto tillf?lligt. Senare fick jag ett e-postmeddelande som ber?ttade att de ville ha all dokumentation som jag uppenbarligen tillhandah?llit. Efter mer ?n 1 m?nad fortfarande ingenting.
Automatiskt ?versatt:
1 ?r sedan
Hi, so do I understand correctly that they closed your account for the time it would take you to pass the verification successfully ? You say that you have provided the documents and you have not yet heard from the casino if everything is okay or if there is still something to be done, is that correct ?
I think if you have been waiting so long, I would file a complaint here on this link and our team will try to investigate and see if something can be done to help you.
I don't think the document check should take that long, so I would definitely go for it.
Let me know how you decide.
1 ?r sedan
Det l?ter mig inte ens ?ppna l?nken du angav. Kan inte logga in
Automatiskt ?versatt:
1 ?r sedan
Hello, would you care to send a screenshot, please?
Let the URL of the page and the error be visible. Indeed, it's better to be logged in before you try to submit the complaint.
We will be here for an update. ??
1 ?r sedan
det h?r ?r l?nken jag fick f?r att l?mna in ?terkallelsen
Automatiskt ?versatt:
1 ?r sedan
Thank you! Since we have been constantly under DDoS attacks since Friday afternoon, it may be the cause of this issue. Try to create the complaint when you can access the site.
I really think it may be connected. Sadly, not much to do about it. ??
Let me know how it goes, please.
1 ?r sedan
Om du kan skicka mig l?nken f?r den sl?pper inte in mig
Automatiskt ?versatt:
1 ?r sedan
You may find it in the complaint section, the general one is here ??
Does it work, please?
1 ?r sedan
Nej, det g?r inte heller
Automatiskt ?versatt:
1 ?r sedan
Please try to clear cookies and cache, perhaps as well, and then try to open the link to file a complaint here.
Let us know if all this will help, please.
Social Media & Community Specialist
1 ?r sedan
I would love to help you, but for that I need to understand what seems wrong, can you describe the issue or provide a screenshot at least?
In any case, if you're using a mobile device, try also switching to the computer, please. Open the developer's console and provide a screenshot showing the issue when the tab called "console" is clearly visible.
Only in this manner can our tech team identify the issue and its resolution.
I appreciate you taking the time to respond.
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