3 ?r sedan
That's a good news! Thanks for the update ??
Betmaster ?r en bluff! (sida 2)
Head of Community & Social Media
Social Media & Community Specialist
3 ?r sedan
Hello,
That's great! ??. We are all always happy about every resolved complaint.
Come visit the forum and share your experiences with our community from time to time ??.
2 ?r sedan
Peace . I made a deposit of 3000 dollars. I played sports games and earned. I wanted to check the reliability of the site so I tried to withdraw money for $100. I saw that it worked at first but a few days later I tried to withdraw $600. Then they started with the extra requests as my friends told. They started asking for strange requests like they mentioned here. They asked for a selfie with their Chet. They asked for a screenshot of the wallet from which I made the deposit. I don't know what it has to do with it, but I sent it anyway. And I'm still waiting for an answer without an answer.
Social Media & Community Specialist
2 ?r sedan
Hello,
I think that unless you withdraw a higher sum, verification is not required, however, if you submit a withdrawal for a higher sum, the verification is triggered.
Just cooperate and provide all the necessary documents, can you do that, please?
What questions do you find so strange, I wonder.
Kindly note you must get verified in order to acquire your winnings. That is inevitable now, the casino must be sure that you deposited and played with your funds and that it was you who played all the time.
2 ?r sedan
Hej, jag hittade den h?r sidan, tack f?r den. Jag har ocks? problem med betmaster. Kan n?gon ge mig en god natts s?mn, ?r det n?gon h?r? Tack s? mycket f?r ditt svar
Automatiskt ?versatt:
2 ?r sedan
Hej,
vad kan vi hj?lpa till med?
Automatiskt ?versatt:
2 ?r sedan
Jag ?ppnade ett konto hos betmaster f?r ca 2 m?nader sedan. F?rst f?rlorade jag, men den senaste tiden har jag b?rjat bli b?ttre och jag har problem med urvalet. F?rst och fr?mst ville de skicka en selfie med en medborgare, ett betalkort och en bild p? chatten, som en annan anv?ndare ocks? skrev i den h?r tr?den. Jag skickade allt, 2 uttag lyckades och allt s?g ok ut. Det senaste urvalet skedde f?r 10 dagar sedan, sedan dess har alla urval varit ryska. N?r jag fr?gar anledningen f?r jag v?nta p? svar fr?n representationsavdelningen. Det senaste uttaget, som l?tsades vara lyckat, n?dde inte mitt konto ens efter en vecka. Jag har ett foto p? all kommunikation, jag kan skicka det vid behov. Har du problem med det h?r f?retaget, de skickar pengarna, ska jag v?nta? Hur l?nge? Tack f?r ditt svar
Automatiskt ?versatt:
2 ?r sedan
Hej,
s? fort pengarna inte kommer in p? kontot tycker jag att det ?r l?mpligt att l?sa klagom?let. Det ?r riktigt bra att du har allt dokumenterat och det kommer definitivt att underl?tta reklamationsprocessen. Jag kan inte ge dig n?got specifikt svar p? vart pengarna tagit v?gen, eller hur l?nge du ska v?nta, h?r tycker jag att en f?rklaring fr?n casinot ?r p? sin plats.
V?nligen klicka p? denna l?nk , l?mna in ett klagom?l och infoga omedelbart all relevant kommunikation, sk?rmdumpar, helt enkelt allt du har till ditt f?rfogande, och s? att du inte beh?ver beskriva vad som h?nde igen, kopiera g?rna ditt tidigare inl?gg till introduktionen .
V?rt klagom?lsteam kommer att g? igenom allt detta noggrant och f?rs?ka klarg?ra situationen.
Automatiskt ?versatt:
2 ?r sedan
Tack f?r ditt svar, jag fyller i och skickar klagom?let. Jag ska bara till?gga att pengarna fr?n det senaste lyckade uttaget kom, det ?r mitt fel, s? det h?r ?r OK. F?ljande 9 uttagsf?rs?k avbr?ts dock av dem och jag v?ntar fortfarande p? ett uttalande, jag h?ller tillbaka, jag vill inte betala. S? jag ska fylla i formul?ret.
Automatiskt ?versatt:
2 ?r sedan
N?r jag fyllde i klagom?let st?tte jag p? information om att utbetalning av vinster kan ta upp till 2 veckor. Det tar en vecka f?r mig. Ska jag ?nd? f?rs?ka v?nta, eller skicka ett klagom?l direkt och inte v?nta? Vid uttag fr?n casinot erbjuder inte Betmaster det i f?rsta steget, s? vad ska jag fylla i d?r? Tack s? mycket f?r din tid och din vilja och jag v?ntar p? ditt svar.
Automatiskt ?versatt:
2 ?r sedan
Ja, det ?r sant att vi ger kasinon 2 veckor p? sig att helt verifiera kontot och betala ut vinsterna, men i det h?r fallet l?mnade de lugnt klagom?let, det ?r m?jligt att efter att ha ?verv?gt situationen kommer teamet att rekommendera att v?nta en lite l?ngre, men det spelar ingen roll. Om det inte g?r att v?lja fr?n Betmaster-menyn (och jag erk?nner att jag inte kan komma p? n?gon anledning f?r tillf?llet), v?nligen ange alternativet "ok?nt casino" eller n?got liknande, det alternativet ?r m?jligt d?r, och sn?lla n?mn i beskrivningen av problemet att det ?r Betmaster.
Om n?gra andra komplikationer uppst?r, skriv g?rna - vi ska f?rs?ka ge r?d ??
F?rhoppningsvis kommer problemet att l?sas snart.
Automatiskt ?versatt:
1 ?r sedan
Hi, I've been trying for a week to make a withdrawal from the account in an amount higher than 150 dollars. I am always answered by email that the request failed. But if I withdraw a relatively small amount like 50 dollars, the withdrawal is accepted. But they let me do it, I think once a day. I contacted their customer service and they replied that there was a problem with the withdrawal process. My question is if there is a problem then what does it matter what amount is involved? But I think they don't want to make the withdrawal to keep the money with them and keep betting until I lose all the money.
Forum and Reviews Administrator
1 ?r sedan
Hey. I'm sorry to hear about your situation, but I have to point out that we give the casino 14 days to process the withdrawal.
However, when you asked support and they said they had a problem with the withdrawal process, my question is, have you ever withdrawn a higher amount before or is it just the first time ? Did you also try to ask why you can only withdraw once a day ? Do you withdraw using the same method as you deposit ? Sometimes it's also good to look at the Terms and Conditions to see if there is something written there as well.
I noticed that you have already filed a complaint, so we will have to wait and see how the situation continues. Could you update us if you get any new information, or if you get money from the casino ?
?ndrad
1 ?r sedan
Hey . Thank you very much for considering my comment. Regarding the questions above. Yes, I tried to withdraw money from the account and it worked. The most I ever withdrew was $600. But now they want me to withdraw the money in a different way through what is called muchbetter. And the problem is that my country does not support this wallet. But regarding the method of deposit, this is the same method I am trying to withdraw. Through a currency called Cardano with which I also used the deposit.
Below i send the dialog with thim and This is the answer I got from them every time I contacted customer service.
(( Regarding your issue, please note that we understand your frustration with the situation. Unfortunately, at this time, we do not have a specific timetable for when the issue will be resolved. However, we want to assure you that our team is working to help find a solution as soon as possible.
We appreciate your understanding, and hope to resolve the issue as soon as possible.)))
1 ?r sedan
Thank you for your prompt response on this matter.
Dear client, we value your understanding and wish to inform you that, regrettably, we are currently encountering challenges in processing payments through ADA cryptocurrency.
This inconvenience is a result of temporary maintenance being conducted on the payment system's side.
In light of this situation, we strongly recommend the usage of the MuchBetter withdrawal option for your transaction. This method is currently functioning smoothly.
Could you please confirm your agreement with the MuchBetter withdrawal option? This will enable us to proceed with sending the request to our Financial Department for processing.
Your confirmation will greatly assist us in swiftly moving forward with the necessary steps.
1 ?r sedan
I have two problems here. One is that I am not sure that my country supports the muchbetter wallet and the second is that if it does, I am afraid that they will come claiming that I am trying to make a withdrawal from the account using a method different from the method through which I made the deposit and then they will block my account. What do you suggest I do in such a situation?
Forum and Reviews Administrator
1 ?r sedan
Hey. In this case, I would recommend double checking with the casino to see if you can use the payment method they suggested, as yours is not currently available. You will at least have proof if they say yes and if they say no, you can try asking for another alternative.
You can also check with support if the MuchBetter wallet is OK in your country. I think they will be able to give you the best advice.
Will you try it ?
Let us know what the casino said.
1 ?r sedan
I will check with muchbetter's customer service if the money can be transferred. I will update them if there is anything new
2
1 ?r sedan
I want to inform you that today I tried to make a transfer of 100 ada. But when I tried to increase the amount again it told me that the transfer failed. Attached are photos from the account.
Social Media & Community Specialist
1 ?r sedan
Hello.
There might even be technical reasons behind the failure, so allow me to repeat Jaro's question: Have you asked the chat operator or support for an explanation?
What have you got, please?
