5 m?nader sedan
Om du vill diskutera n?got relaterat till Betovo Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
Betovo Casino – generell diskussion
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Head of Community & Social Media
Raderat
wilfredoanazco1
raderade inl?gget.
Community & Complaints Administrator
wilfredoanazco1
5 m?nader sedan
Nice that you like it.
What about the casino games, though? Do you have any interest in those?
5 m?nader sedan
This site is trying not to give me my money. I sent them about 20 documents. I loaded their site with a VIRTUAL CARD belonging to the SKRILL application. I have loaded many sites in this way before. They want a document from me that the virtual card belongs to me, but I cannot contact SKRILL customer service. I sent them a PDF file and many screenshots showing that the card belongs to me and that I made the payments to them. But they are trying persistently not to pay me my money.
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5 m?nader sedan
Hi, I'm quite sorry to hear that you have such a problem but to be honest with prepaid cards I've seen a few of them on players and they were the same as yours. What does the casino tell you about the documents you send them where they can see that you paid them by this method? What do they specifically ask for and how long does the whole process take?
Is there a specific reason why you can't contact Skrill support?
However, I noticed that you managed to file a complaint, so I hope that this case will be resolved without further unnecessary problems.
If you progress further feel free to share it with me.
2 m?nader sedan
God morgon, jag ?ppnade ett betovo-konto. Jag har n?gra v?ntande uttag p? totalt cirka €1 700 och hittills har jag inte f?tt n?gra av dem. Den f?rsta, den 13 april, fick jag ett e-postmeddelande om att den hade behandlats framg?ngsrikt den 18 april, men pengarna har inte kommit in p? mitt konto. Jag har pratat med deras chatt flera g?nger och fick veta att det tar 72 timmar fr?n beg?ran om uttag till mitt konto. Men hittills har det varit bra. Jag hoppas att allt l?ser sig eftersom sidan ?r v?ldigt bra
Automatiskt ?versatt:
Social Media & Community Specialist
2 m?nader sedan
Good day to you!
I would also send a few emails; these days, one never knows whether chat is just a chatbot, if you catch my drift.
Delayed payments should be properly explained—or, better said, resolved—and, as far as I can conclude, the casino is not bad when it comes to payouts. What payment option did you use, please?
2 m?nader sedan
God morgon jag anv?nde mbway
de avbr?t uttagen eftersom maxsumman ?r 700€ per dag.....
Jag har en v?ntande fr?n 13/04 som jag redan har f?tt e-postmeddelandet om lyckad leverans men inget har kommit in p? mitt konto ?nnu. De s?ger att v?nta upp till 5 arbetsdagar..... l?t oss se
jag gillar sidan men uttagna ?r l?ngsamma, jag hoppas att de f?rb?ttrar den h?r situationen
Automatiskt ?versatt:
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Social Media & Community Specialist
2 m?nader sedan
Thank you for getting back to me!
Hmm, I see now. So, it is also about the limits. Well, at least it seems the casino is just slow but still safe to play. You're right, it is something the casino should work on.
Please let me know how it goes. I want to be certain you get the money. ??
2 m?nader sedan
I've been dealing with serious issues regarding delayed withdrawals and poor support at Betovo, owned by SoftGenius N.V. Live chat claims withdrawals over the daily limit are canceled—after a 72+ hour wait. This is a blatant violation of their own terms. I’ll be sharing more details and evidence soon. Stay tuned.
?ndrad
Social Media & Community Specialist
2 m?nader sedan
Hello,
I imagine one would always expect all payments to be within the terms associated time frames; however, it is not always possible. It is unpleasant of course, but unless you have been waiting for more than 14 full days, I fear you will be disappointed in the complaint.
May I know for how long you have been struggling, please? I also suggest you read the previous posts; the casino has been in delay for some time. Thus, I expect you will be paid eventually.
Just be patient, please.
3 veckor sedan
Hej, jag har ocks? problem med uttag. Jag har gjort allt f?r att verifiera mitt konto, men mina uttag avvisas fortfarande. Jag var till och med tvungen att skicka ett foto p? mitt ID och min armb?ge, men det avvisades fortfarande.
Automatiskt ?versatt:
3 veckor sedan
Hej, har du f?tt dina pengar? Jag har en hel del problem, tydligen alltid med verifieringen, men jag har laddat upp alla dokument.
Automatiskt ?versatt:
3 veckor sedan
Hello,
Do you have any insights into why the selfie was rejected? I would like to believe precise instructions or concrete advice may help you pass the verification, even though it sometimes may become a real pain,...
3 veckor sedan
Hej, jag vet ?rligt talat inte vad problemet ?r. Jag visade det i livechatten och han sa att det var okej. Sedan laddade jag upp det, men mina tv? uttag avvisades fortfarande. Det handlar om KYC-verifiering. Jag ?r fr?n Tyskland. Det har avvisats tv? g?nger, trots att jag fr?gade om mitt konto verifierades, och jag fick bekr?ftelse. Jag laddade upp mitt bankkort, ID-kort, r?kning etc.
Automatiskt ?versatt:
3 veckor sedan
Oh, I see now. Thanks.
Based on the chat operator's response, the selfie is not the issue. Or at least it seems so.
Perhaps another document wasn't satisfactory for the KYC specialists.
May I ask what documents you have already provided and with what result? For example, did you get a list of approved documents or a list of rejected documents?
Another alternative: can you see green ticks or red crosses somewhere in your account where the documents were uploaded?
We are looking for clues to determine whether the issue is a failed KYC process or simply an ongoing, unfinished one. If you know what I mean.
3 veckor sedan
Jag laddade upp:
Identitetskort fram- och baksida
Bankkort fram och bak
elr?kning
Selfie med ID-kort och armb?ge m?ste vara synlig.
Nej, jag ser inga r?da eller gr?na bockar. Jag fick bekr?ftelse i livechatten att mina dokument ?r korrekta.
Automatiskt ?versatt:
3 veckor sedan
Thank you.
In most cases, the live chat operators only provide information about the overall acceptance, while the KYC department is responsible for determining whether you pass the KYC process. Therefore, I believe the process is still ongoing. How about you ask the chat about that? It is important to know this for certain because if the KYC does not close with a positive result, no payment will be made.
3 veckor sedan
Tack f?r ditt svar.
Jag laddade upp allt som de anst?llda beg?rde; det h?r ?r mitt tredje f?rs?k. Jag fr?gade i chatten om alla dokument var i ordning, och svaret var: ja, det var bekr?ftat. Nu v?ntar jag p? n?sta uppdatering, sedan ?terkommer jag till dig f?r att meddela om betalningen gjordes eller inte.
Med v?nliga h?lsningar
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