Nice that you like it.

What about the casino games, though? Do you have any interest in those?

This site is trying not to give me my money. I sent them about 20 documents. I loaded their site with a VIRTUAL CARD belonging to the SKRILL application. I have loaded many sites in this way before. They want a document from me that the virtual card belongs to me, but I cannot contact SKRILL customer service. I sent them a PDF file and many screenshots showing that the card belongs to me and that I made the payments to them. But they are trying persistently not to pay me my money.

Hi, I'm quite sorry to hear that you have such a problem but to be honest with prepaid cards I've seen a few of them on players and they were the same as yours. What does the casino tell you about the documents you send them where they can see that you paid them by this method? What do they specifically ask for and how long does the whole process take?

Is there a specific reason why you can't contact Skrill support? 

However, I noticed that you managed to file a complaint, so I hope that this case will be resolved without further unnecessary problems.

If you progress further feel free to share it with me.

Good morning, I opened a betovo account. I have some pending withdrawals totaling approximately €1,700 and to date I have not received any of them. The first one, on April 13, I received an email that it had been successfully processed on April 18, but the funds have not entered my account. I've spoken to their chat several times and was told that it takes 72 hours from the withdrawal request to my account. But so far it's been fine. I hope everything works out because the site is very good

Bom dia abri uma conta na betovo. Tenho alguns levantamentos pendentes que perfazem um total de 1700€ sensivelmente e até á data n?o recebi qualquer um deles. O primeiro de dia 13/04 recebi um email que tinha sido processado com sucesso datado no dia 18/04 mas os fundos n?o entraram na minha conta. Já falei com o chat deles várias vezes e foi me dito que demoram 72 horas desde o pedido de levantamento até entrar na minha conta. Mas ate agora passa bem disso. Espero que tudo se resolva porque o site é muito bom

Good day to you!

I would also send a few emails; these days, one never knows whether chat is just a chatbot, if you catch my drift.

[email protected]

Delayed payments should be properly explained—or, better said, resolved—and, as far as I can conclude, the casino is not bad when it comes to payouts. What payment option did you use, please?

Good morning I used mbway

they canceled the withdrawals because the maximum is 700€ per day.....

I have one pending from 13/04 that I have already received the successful shipment email but nothing has gone into my account yet. They say to wait up to 5 working days..... let's see

i like the site but the withdrawals are slow, i hope they improve this situation

Bom dia usei mbway

cancelaram os levantamentos porque o máximo é de 700€ diários…..

tenho um pendente de 13/04 que já recebi o mail do envio com sucesso mas na minha conta n?o entrou nada ainda. Dizem para esperar até 5 dias úteis….. vamos ver

gosto do site mas os levantamentos s?o lentos, espero que melhorem essa situa??o

Thank you for getting back to me!

Hmm, I see now. So, it is also about the limits. Well, at least it seems the casino is just slow but still safe to play. You're right, it is something the casino should work on.

Please let me know how it goes. I want to be certain you get the money. ??

I've been dealing with serious issues regarding delayed withdrawals and poor support at Betovo, owned by SoftGenius N.V. Live chat claims withdrawals over the daily limit are canceled—after a 72+ hour wait. This is a blatant violation of their own terms. I’ll be sharing more details and evidence soon. Stay tuned.

Hello,

I imagine one would always expect all payments to be within the terms associated time frames; however, it is not always possible. It is unpleasant of course, but unless you have been waiting for more than 14 full days, I fear you will be disappointed in the complaint.

May I know for how long you have been struggling, please? I also suggest you read the previous posts; the casino has been in delay for some time. Thus, I expect you will be paid eventually.

Just be patient, please.

Hello, I'm also having problems withdrawing. I've done everything to verify my account, but my withdrawals are still being declined. I even had to send a photo of my ID and elbow, but it was still rejected.

Hallo, ich habe auch Probleme beim auszahlen. Ich habe alles getan um mein Konto zu verifizieren. Trotzdem werden meine Auszahlungen immer abgelehnt. Ich musste sogar ein Bild mit Personalausweis und Ellenbogen senden. Trotzdem wurde es abgelehnt.

Hello, did you receive your money? I'm having a lot of trouble, apparently always with verification, but I've uploaded all the documents.

Hallo, hast du dein Geld erhalten? Ich habe gro?e Probleme, anscheinend immer wegen Verifizierung, aber ich habe alle Dokumente hochgeladen.

Hello,

Do you have any insights into why the selfie was rejected? I would like to believe precise instructions or concrete advice may help you pass the verification, even though it sometimes may become a real pain,...

Hello, I honestly don't know what the problem is. I showed it in live chat and he said it was fine. Then I uploaded it, but my two withdrawals were still rejected. It's about KYC verification. I'm from Germany. It's been rejected twice, despite asking if my account was verified, and I received confirmation. I uploaded my bank card, ID card, utility bill, etc.

Hallo, ich wei? es ehrlich gesagt nicht woran es liegt. Ich habe es im Live-Chat gezeigt und er meinte es sei in Ordnung. Dann hab ich es hochgeladen, trotzdem wurden meine 2 Auszahlungen abgelehnt. Es handelt sich um KYC Verifizierung. Ich komme aus Deutschland. Es wurde schon 2 Mal abgelehnt, trotz Nachfrage ob mein Konto verifiziert ist, und dies habe ich best?tigt bekommen. Ich habe Bankkarte, Personalausweis, Stromrechnung usw. hochgeladen.

Oh, I see now. Thanks.

Based on the chat operator's response, the selfie is not the issue. Or at least it seems so.

Perhaps another document wasn't satisfactory for the KYC specialists.

May I ask what documents you have already provided and with what result? For example, did you get a list of approved documents or a list of rejected documents?

Another alternative: can you see green ticks or red crosses somewhere in your account where the documents were uploaded?

We are looking for clues to determine whether the issue is a failed KYC process or simply an ongoing, unfinished one. If you know what I mean.

I uploaded:

Identity card front and back

Bank card front and back

electricity bill

Selfie with ID card and elbow must be visible.

No, I don't see any red or green check marks. I was confirmed in live chat that my documents are correct.

Hochgeladen habe ich:

Personalausweis vorne und hinten

Bankkarte vorne und hinten

Stromrechnung

Selfie mit Personalausweis und Ellenbogen müssen zu sehen sein.

Nein ich sehe keine roten oder grüne Haken. Mir wurde im Live-Chat best?tigt, dass meine Dokumente korrekt sind

Thank you.

In most cases, the live chat operators only provide information about the overall acceptance, while the KYC department is responsible for determining whether you pass the KYC process. Therefore, I believe the process is still ongoing. How about you ask the chat about that? It is important to know this for certain because if the KYC does not close with a positive result, no payment will be made.

Thank you for your answer.

I uploaded everything the employees requested; this is my third attempt. I asked in the chat whether all the documents were in order, and the answer was: yes, it was confirmed. Now I'm waiting for the next update, then I'll get back to you to let you know whether the payment was made or not.

Best regards

Vielen Dank für die Antwort.

Ich habe alles hochgeladen was die Mitarbeiter wollten, jetzt ist es der dritte Versuch. Ich hab im Chat nachgefragt ob alle Dokumente in Ordnung seien, die Antwort war: ja, es wurde best?tigt. Jetzt warte ich noch bis die n?chste Information kommt, dann melde ich mich nochmal, ob es ausgezahlt wurde oder eben nicht.

Viele Grü?e

I see. Let's hope for a quick processing of the KYC and a positive result!! I will certainly be available for updates and wish you calm nerves until then. Try not to stress; at this point we just have to wait.