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Casinia Casino – generell diskussion (sida 19)

3 ?r sedan av jrewing
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3 m?nader sedan

... 18 sidor med diskussion, ol?sta kundklagom?l h?r & p? AskG, samt p? systercasinona.


Ist?llet f?r att varna f?r f?rsiktighet i r?tt ovan lyser en 8,3 av 10 i v?nligt gr?nt och hj?lper till att f?rhindra att andra f?rlorar pengar och inte f?r sina vinster.


I mitt fall ?r det bara 75 euro, ?ppet i 4 veckor, med tanke p? de ol?sta klagom?len och det lilla beloppet, ?r ett klagom?l meningsl?st.


Jag tycker faktiskt mycket om CasinoGuru och anser att du, till exempel, LCB, ?r v?lrenommerade operat?rer. Jag f?rst?r ocks? att man m?ste betala sina anst?llda osv, och att s?dana h?r casinon s?kerligen betalar h?ga bonusar, men som det ?r nu s? st?djer man bedr?gerier f?r att till exempel nyb?rjare ser ditt betyg, tycker att det ?r seri?st och slutar med att de inte f?r sina vinster. Jag har l?rt mig att kontrollera AskG, f?rutom CG, f?r ol?sta klagom?l innan jag s?tter in, men f?rmodligen ?r det bara 5% som g?r det.


F?rmodligen kan kasinot ha hundratusentals "svarta prickar" och ?nd? inte vara r?da... ??

Automatiskt ?versatt:
hugbearli
3 m?nader sedan

Hi!

Hold on, for a second - perhaps there is a sort of missunderstanding. There has been no uresolved complaints against this casino:

file

http://www.kpvfaw.com/complaints/all

Have you by chance mistaken that with forum posts or user reviews which has nothing to do with the rating?

I mean, your idea is good - if there had been unresolved complaints the rating would have been lower in proportion to the severenity of the complaints - represented by black points.

However, as you can see all reported problems have always been resolved. As far as we can say based on the complaint you mentioned, the casino pays. I also could not find a single unresolved complaint submitted by you.

May I know, where the catch seems to be?


3 m?nader sedan

Hej Radka ??


F?rl?t om jag uttryckte mig p? ett f?rvirrande s?tt.

Det finns ol?sta klagom?l p? AskG, https://www.askgamblers.com/de/online-casinos/test/casinia-casino/complaints


Det finns ?ven allvarliga punkter som talar emot allvaret, till exempel TrustPilot, att casinot har extremt m?nga ?renden p? AskG j?mf?rt med dess ringa storlek (vilket f?rmodligen ?r d?rf?r det bara f?r 4 av 10 i betyg) och en extremt l?ng svarstid p? 8 dagar, allts? efter en varning.

Och om du med r?tta visar anv?ndarna de ol?sta problemen med systercasino med samma ledning n?r du listar dem som "Ol?sta", tycker jag ocks? att det ?r orealistiskt att inte kreditera detta till detta casino ocks?, s?rskilt eftersom det bara ?r en tidsfr?ga. Det verkar bara ha varit s? h?r nyligen med AskG, innan de reagerade.

Och n?r de h?ller tillbaka €75 fr?n mig (i veckor nu har jag bara f?tt e-postmeddelanden som s?ger att de kommer att vidarebefordra det igen med "h?gsta prioritet"), det ger dig en bra uppfattning om vad som h?nder d?r just nu. Antingen "sparar" du p? belopp p? till exempel mindre ?n 100 € eftersom du vet att ingen kommer att vidta ?tg?rder (och s?g, 75 svarta po?ng kommer inte att g?ra n?got f?r dig), eller s? har du allvarligare problem, som kan h?nda snabbt p? mindre kasinon.


Lg

?ndrad
Automatiskt ?versatt:
hugbearli
3 m?nader sedan

Hello, and thanks for the explanation. I should have started with the point explaining that I can add my or let's say demonstrate CG optics to that subject. My bad, sorry. ??

Well, I guess every player may use the whole internet to create an opinion on a casino. My colleagues, instead of that, consider evaluated situations. Based on our experiences with the external sources, we chose this way.

However, I know there is a person tracking external complaints—not TP reviews, because their policies are absurd. As long as they allow players to review Casino Guru for not paying out the winnings or delaying withdrawals, that's besides the point. ??

However, you are correct; the more sources players aim to seek, the better, and we have never presented our website as the only way to get familiar with casinos.

When it comes to black points, those are "awarded" only for unresolved complaints, which is not usually very appreciated. However, if you check any casino review—not just the number—you will see the latest complaints directly there, so once you spot an unresolved complaint, I guess it is a fair clue. Also, sister sides are included, as you can see:

filefile

I understand the website is very complex, and browsing all reviews, tabs, or even forums, or understanding what the Safety Index actually means, is not an easy task.

Safety Index also takes into consideration the casinos scale, so what would not affect a bigger international casino may ruin a smaller, local online casino based on the amount of the black points awarded.

I understand the feeling that each Safety Index needs to correspond with the "general opinion." Yet the experiences differ; hence, it is not possible to reach that goal.

Thus, we ask players to express their experiences—good or bad—on the forum, through the reviews, and so on.

Let me know if you want to delve deeper.

3 m?nader sedan

Awatmy from this casino and all the brothers casinos.the pay after 3 week.thia casinos the rate must be under 5.dont play this casino

antorall
3 m?nader sedan

Hey, is this your experience with this and sister casinos? When you had a withdrawal, they paid after three weeks, am I right? Did you also ask or find out what was the reason for the delay?

3 m?nader sedan

Hej, jag var en VIP och fr?n den ena dagen till den andra tog de det ifr?n mig utan att veta varf?r, min chef svarar mig inte p? WhatsApp och nu v?ntar jag p? 3 uttag p? totalt €800 (om du kan ber?tta f?r mig n?r jag ska ta emot det f?r innan jag hade det p? banken om 2 timmar) och jag m?ste ta ut €1100 f?r att g?ra ett snabbt uttag?

Automatiskt ?versatt:
enzosanchez9
3 m?nader sedan

Hmm, I'm not sure if there's anything you can do to speed up your withdrawals. The casino sends them and it depends on the payment method and other things. So which one do you use? If the casino uses a third party provider there might be some delay there too. Have you tried asking why you are waiting? How long has it been since you received your money?

Jaro
3 m?nader sedan

Jag anv?nder Visa, fr?gade jag och de sa till mig 3 dagar men innan jag fick pengarna p? banken p? 1-2 timmar. Jag f?rst?r inte varf?r det tar s? l?ng tid nu.

Automatiskt ?versatt:
enzosanchez9
3 m?nader sedan

Hmm , a bank transfer can sometimes take several days, so I wouldn't find that strange. Maybe they are working on the payments and that's why the few days. I don't think it's a catastrophe, though, so if you've received money in the past, I'd wait to see if they meet the timeframe. 

Jaro
3 m?nader sedan

L?t oss se om de f?ljer detta f?r nu m?ste jag ta emot 3 500 € och bara med ?verf?ringar p? 800 € var fj?rde dag, det enda casinot som tar s? l?ng tid att skicka dina vinster till dig

Automatiskt ?versatt:
3 m?nader sedan

Jag har f?rs?kt samla in ett utest?ende belopp i ?ver tre m?nader. Mitt konto ?r verifierat och jag har redan f?tt ett uttag, men det h?r senaste har fastnat d?r, och de har absolut ingenting gjort, trots att de har kontaktat dem flera g?nger.

Automatiskt ?versatt:
3 m?nader sedan

L?t oss se om de f?ljer detta f?r nu m?ste jag ta emot 3 500 € och bara med ?verf?ringar p? 800 € var fj?rde dag, det enda casinot som tar s? l?ng tid att skicka dina vinster till dig

Automatiskt ?versatt:
3 m?nader sedan

Believe me, in many casinos you could encounter similar times and so if it should be only 4 days it is not so much in my opinion. Of course, I know that players would like to have money in their account immediately but as I said, it depends on several things. Let's see if you can get the money by the end of this week or not.

3 m?nader sedan

Jag har f?rs?kt samla in ett utest?ende belopp i ?ver tre m?nader. Mitt konto ?r verifierat och jag har redan f?tt ett uttag, men det h?r senaste har fastnat d?r, och de har absolut ingenting gjort, trots att de har kontaktat dem flera g?nger.

Automatiskt ?versatt:
3 m?nader sedan

Hi, so can I know when you entered this last withdrawal you're talking about? Did the casino tell you anything specific about the situation and why you don't have the money yet? 

Let's take a look at this first and see what can be done.

Jaro
3 m?nader sedan

Jag hoppas f? den till fredag ??enligt ?verenskommelse eftersom jag m?ste skaffa mer nu och jag v?ntar fortfarande.

Automatiskt ?versatt:
enzosanchez9
3 m?nader sedan

If I haven't mentioned it yet, we give casinos 14 days, so if you exceed that time, be sure to let us know and then open a complaint and we'll try to assist you. ??

3 m?nader sedan

Hej, jag har ett problem, casino Casinia avvisade mina vinster p? 167 tusen p? grund av en beg?ran om en vinst till ett tredjepartskonto, jag t?nkte att n?r de accepterar ins?ttningar fr?n ett tredjepartskonto att det inte finns n?gra problem med uttaget, men jag hade fel, men i spelvillkoren anger de tydligt att om en spelare g?r detta misstag, ska de meddela spelaren det nya kontot och be honom om att det ?r ett nytt konto och att de inte g?r det i hans namn. omedelbart sp?rrade mitt konto och sedan september 2024 har jag det reviderat, f?rutom att sp?rra kontot lyckades jag beg?ra ett andra uttag till kontot som st?r i mitt namn och efter flera skriftliga f?rfr?gningar skrev de till mig str?ngt att kontot ?r st?ngt f?r alltid. Jag har sk?rmdumpar fr?n livechatten d? de lovar mig att jag inte beh?ver oroa mig f?r vinsterna. Jag har ?ven sk?rmdumpar av mitt spelkonto d?r den andra beg?ran om ett uttag till kontot som st?r i mitt namn syns. P? s? s?tt ber jag er alla om r?d om hur man f?r de vinster som ?r mina. Tack p? f?rhand f?r dina r?d

Automatiskt ?versatt:
Jitus1605
3 m?nader sedan

Hello.

So do I understand correctly that you used someone else's card or bank account to deposit into this casino?

Is this some kind of a joint account, or does your name not figure there at all?

It is very important, you know, because sometimes casinos can make an exception if, for example, you use a joint account to deposit.

Did the casino completely block your account with the funds inside without even giving your deposit back, please?

Let us know more details, for sure, about all this. I believe that our complaint team could have a better look at the whole matter.

Here is the link where you can file your complaint, and we'll get back to you as soon as possible.



3 m?nader sedan

Hi, so can I know when you entered this last withdrawal you're talking about? Did the casino tell you anything specific about the situation and why you don't have the money yet? 

Let's take a look at this first and see what can be done.

3 m?nader sedan

Hej, det var under 2024.

Nej, de s?ger till mig att de ?r ledsna f?r besv?ret och att de kommer att se ?ver situationen, men vi har varit s? h?r sedan december och vi ?r i april.

Automatiskt ?versatt:
crisegesan
3 m?nader sedan

I see, then it's good that you found our feature stop which I see you also used. 

Our team will work with you and hopefully we will be able to get your money.

When did they tell you that they will review your situation? I don't think it's too much money that they can't pay you. 

Did they tell you something in December when you had no withdrawal?

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