According to what you sent both here and to Veronika, the complaint shows that you won the money with the bonus play and therefore everything should be in order. So since you provided our experts with everything they needed and the decision was made in this way, even though I'm sorry, I can't change this decision.
Jag vill inte ?ndra n?got av dina beslut. Det ?r inte du som fattar beslutet, du kan bara uttrycka din ?sikt. Jag ber dig att bokstavligen svara p? mina fr?gor och motivera din ?sikt s? att jag f?rst?r och jag kommer att r?dda mig fr?n casinot i framtiden tack vare detta.
Since according to what you have provided as a screenshot and after investigation it was found that you have uploaded money from bonus play and it can be paid a maximum of 10x the bonus amount, I can only recommend that you always be careful and read the terms and conditions. If you don't understand something then you have the option to chat with support or live chat. Alternatively, if you are worried that another problem may arise then don't play with the bonuses here and save yourself further worries in the future.
Hello Marcin,
At Casino Mega, all bonuses have terms and conditions with which you should familiarise yourself before starting to play.
On the 4th of December at 22:17, you deposited 100 PLN, on which you received a bonus of 75%, amounting to 75 PLN. By accepting it, you agreed to the bonus terms, one of which states:
The maximum win from the 75% bonus on the third casino deposit is ten times (10x) the amount of the bonus received. Any amount exceeding this requirement will be deducted from the customer's balance. The maximum withdrawal from the bonus is also applied when you cancel the bonus.
Consequently, your winnings of 10,008.61 PLN were reduced to 750 PLN and paid into your account on the 8th of December around 16:26.
If you have any questions moving forward, please do not hesitate to contact us via email or live chat and we will be happy to assist you and clarify any doubts.
Thanks,
CasinoMega Team
Jag satte in ig?r, ville spela idag, det stod, inte tillg?ngligt i ditt land, du s?ger att du accepterar spelare fr?n Tyskland, vad ?r det f?r skit, vem skojar vem h?r?! Jag kan inte logga in eller g?ra n?got annat och kan bara skriva ett mail till casinomega.
Jag hoppas att ni ser till att min ins?ttning betalas ut direkt, det ?r samma sak som skuld, jag l?ser h?r att casinot tar emot spelare fr?n Tyskland, och efter min ins?ttning accepterar de inte l?ngre, eller hur!!!
Ta hand om det tack
Hello,
I saw the casino representative just recently explained the matter in the complaint. A reload matter bonus combined with unfinished bets. Please enter the complaint thread through this link ??
Hope it helps.
Problemet ?r att jag inte l?ngre kan logga in!!! Det st?r, inte tillg?ngligt i mitt land, vem pratar om bonusen, vad ?r det f?r fel p? dig!
I see that it has been resolved by what you wrote in your complaint.
Is that so???
Bra casino hittills, inga problem. Uttag inom 2 arbetsdagar i kryptovalutor, bonusar med ?rliga och v?lf?rklarade villkor, snabb och uppm?rksam support, inget att diskutera. Forts?tt s?!
Det skulle hj?lpa om du anv?nde BRL som din valuta, jag h?ller bara p? att ta tag i betting i EUR.
I see you have words of praise for this casino which is nice to see. You would also like to see room for improvement in the area of currency, which is not surprising.
How long have you been playing here?
That's cool. If you had to say something about the bonuses, do they have good wagering? Are they friendly and do you think they are easier to convert than other casinos???
De anv?nder icke-klibbiga bonusar. Det betyder att du bara har tillg?ng till bonusbeloppet om du f?rlorar dina riktiga pengar; om du vinner medan du anv?nder ditt riktiga saldo kan du ta ut dina vinster som vanligt, exklusive bonusbeloppet.
Exempel: Du s?tter in 100 EUR och f?r en 100 EUR bonus fast. F?rst och fr?mst kommer systemet att f? dig att anv?nda ditt riktiga saldo och om du h?jer ditt saldo till 130 EUR skulle du enkelt ta ut 130 EUR och bonusen p? 100 EUR skulle exkluderas fr?n uttaget!!!
You explained it nicely how it functions even though I knew how the non-sticky bonus works, but thank you, you can help other players with it.
So did you manage to do something similar with their bonuses and did you withdraw? Did you have to deal with support? ??
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
