3 m?nader sedan
Om du vill diskutera n?got relaterat till DrakeBet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
DrakeBet Casino – generell diskussion
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Head of Community & Social Media
3 m?nader sedan
Det har g?tt n?stan en m?nad sedan jag l?mnade in ett krav och skickade dem bevis p? ins?ttningar till Drakebet Casino som inte lagts till mitt saldo.
Jag f?r en k?nsla av att de inte vill att kasinot ska s?ga ifr?n, eller att jag ljuger eller att jag skyddar dem.
Jag har redan f?rklarat att ins?ttningarna inte motsvarar ett casino med en handelskod f?r spel, utan GUMROAD, som ?r en vanlig verksamhet.
Och de blockerar mitt konto n?r jag fr?gar dem.
Kasinot har lurat mig och f?r mig att k?nna att det ?r jag som har skulden. Det ?r uppr?rande.
?ndrad
Automatiskt ?versatt:
Social Media & Community Specialist
3 m?nader sedan
Hello Curritokira!
I think your experience is going to be far better spotted in the casino's official thread. I pretty much recall we had a discussion about legality and Spain's gambling regulator, so I guess you would be much better protected if you keep playing on Spanish officially licensed sites.
However, I understand that the variety and thrill of trying something new may also work well. Do you prefer quite riskier fresh casinos outside Spain's regulation? I hope you won't face additional issues, of course.
Let's see how the complaint turns out.
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3 m?nader sedan
Hello Curritokira!
I think your experience is going to be far better spotted in the casino's official thread. I pretty much recall we had a discussion about legality and Spain's gambling regulator, so I guess you would be much better protected if you keep playing on Spanish officially licensed sites.
However, I understand that the variety and thrill of trying something new may also work well. Do you prefer quite riskier fresh casinos outside Spain's regulation? I hope you won't face additional issues, of course.
Let's see how the complaint turns out.
3 m?nader sedan
Jag har best?mt mig f?r att spela lite eller ingenting p? lagliga kasinon i Spanien.
Oavsett om det ?r olagligt eller inte, anser jag att det inte ger r?tt att stj?la tv? ins?ttningar p? 100 euro, sp?rra kontot och st?nga dokumentation.
Jag tror att det inte ?r lagligt eller ett seri?st casino att lita p?.
Och det faktum att de anv?nder falska handelskoder, som i det h?r fallet en kl?d- och f?rem?lsbutik som heter Gunroad, g?r allt mer frustrerande n?r det kommer till att bevisa h?ndelsen.
Automatiskt ?versatt:
Social Media & Community Specialist
3 m?nader sedan
Hello,
Much safer decision, I'd say.
I'm not aware of any stealing; I was just explaining how our point of view usually differs from the lawyer's perspective when it comes to refunding lost money and as I said, I recalled you were very against casinos outside the Spanish regulator, so it was a surprise to me.
The rest will surely be addressed in the complaint; don't worry.
"False trade codes" are also part of the way the casino offers its services abroad; in most regulated markets, the operators have no other options. Which is pretty bad, because especially addicted players may be at risk due to failing banking blocks or other similar measures.
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3 m?nader sedan
Tack Radka f?r ditt r?d.
Jag f?rs?ker ta reda p? vilken roll betalningsbehandlare har och deras ansvar.
Det finns ett fall som bekymrar mig: en nationell betalningsprocessor hanterar transaktioner genom Bizum, och handelskoden motsvarar inte heller lotterier. De erbjuder bara tj?nsten p? det s?ttet, inte via kreditkort. Vad tycker du om detta, Radka?
Tack p? f?rhand!!!!
?ndrad
Automatiskt ?versatt:
Social Media & Community Specialist
3 m?nader sedan
Thank you for your precautions. ??
In general, I'd say using these payment providers is the only way to access specific markets/countries. Because in order to accept players from Spain, the casino has to ensure that such players will be allowed to deposit and withdraw, which won't be that easy if the local bans recognize gambling-related transfers. So, casinos hire 3rd-party payment providers to resolve that.
Payment processors as well as other providers randomly mistake us for a casino; hence, that's what I think based on the occasional business offers we get through our Linkedin profile.
I would, however, appreciate it if an official casino representative could accurately explain this situation. I'm just assuming the reason behind this. It, with no excuse, poses a horrible side effect for addicted players whose gambling transactions are actively blocked.
3 m?nader sedan
Kan vi dra slutsatsen att en betalningsprocessor som behandlar ins?ttningar och uttag till illegala kasinon inte har n?got som helst ansvar? P? n?gon juridisk niv??
Betalningsbehandlare antar jag tj?nar p? denna aktivitet.
Jag f?rstod r?tt.
Tack som alltid f?r dina didaktiska svar.
?ndrad
Automatiskt ?versatt:
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Social Media & Community Specialist
3 m?nader sedan
Happy to keep up with you!
I think it should be considered a shared responsibility since the payment operators must be familiar with restrictions in order "to find a solution."
However, I'm quite sure that lawyer would be more interested in the legal aspect of the partnership rather than in what I would call common logic. That's why I do not prefer to comment about legality and instead focus on fair logic and experiences. I have no legal training.
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3 m?nader sedan
Jag h?ller helt med. Det kanske vore intressant att skapa en separat tr?d. Det skulle vara intressant att h?ra fr?n personer som ?r kunniga och villiga att bidra.
Automatiskt ?versatt:
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Social Media & Community Specialist
3 m?nader sedan
Good idea; however, we already have that thread; you posted there already too. It is called "Question about Gambling websites with Cura?ao license using incorrect Merchant Category code"
In my opinion, this thread is full of insights and experiences, even legal advice - if I'm not mistaken - so I guess it is best to stick with this thread. What do you think?
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Social Media & Community Specialist
3 m?nader sedan
Anytime, dear Curritokira!
2 m?nader sedan
Jag har klagat till det h?r kasinot i tv? m?nader ?ver att jag beh?ller en del av mina pengar som aldrig krediterats mitt konto, vilket ger mer och mer bevis. Klockan har n?tt 0 och de har fortfarande inte involverat det. Det ?r galet!!!
Automatiskt ?versatt:
2 m?nader sedan
Till sist avslutar chefen f?r klagom?lstj?nsten mitt klagom?l i brist p? bevis. Jag vet inte vad jag ska t?nka l?ngre.
Automatiskt ?versatt:
Social Media & Community Specialist
2 m?nader sedan
The way I understand it, you have not been able to provide a transaction ID, and you did refuse to provide a bank statement. Under such conditions, there's literally nothing to do. My colleague has nothing at his disposal to confront the casino with. I'm sorry, but this explanation sounds fair to me:
"Over the past two months, we’ve asked several times for the exact transaction IDs of your deposits so we could verify which payments were credited to your account and which were not. Despite your efforts to share screenshots and dates, the lack of specific transaction references means we cannot substantiate your claim or challenge the casino’s records.
Without these verifiable details, we’re unable to move forward with an effective investigation. Therefore, we must now close your case as rejected due to insufficient evidence to support the complaint."
2 m?nader sedan
Jag h?ller med om vad de s?ger till mig eftersom jag ?r helt s?ker p? att jag har r?tt. Ett objektivt och verifierbart faktum ?r att det finns 7 avgifter och endast 5 krediterades mitt saldo.
Men jag vet inte hur jag ska bevisa det, om jag ska vara ?rlig. Jag ska prata med min bank.
Automatiskt ?versatt:
Social Media & Community Specialist
2 m?nader sedan
Call your bank; I'd say it is a beneficial idea. There must be a way to provide the statement to any client. Once you get it, we have something to present to the casino, and the complaint may move forward. ??
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2 m?nader sedan
Banken debiterar inte kortutdrag. Bara fr?n mitt checkkonto. Jag gjorde dock en detaljerad video av alla debiteringar som visas p? mitt kortutdrag. Jag skickade den till personen som ansvarar f?r klagom?let, och jag tror att hon har st?ngt det f?r gott. Det ?r verkligen pinsamt. Tv? av mina ins?ttningar har blivit stulna.
Automatiskt ?versatt:
Social Media & Community Specialist
1 m?nad sedan
Hello Curritokira,
I find it rather strange that your bank is unable to provide a statement including card transactions. I have never heard of such a thing, but I'm glad you managed to find another option. Well done. Regarding the complaint, I do not have any additional insights to offer, I'm sorry.
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