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HemForumCasinonGodbunny Casino – generell diskussion

Godbunny Casino – generell diskussion (sida 4)

2 ?r sedan av Radka
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17 113 visningar 76 svar |
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mrmileena
8 m?nader sedan

Du b?r ?nd? f?rs?ka f?r annars kommer dessa oseri?sa kasinon alltid undan med det.

Jag ?r nu utan CEG-licens men de kanske ?nd? skulle kunna acceptera klagom?let om fakta h?nde tidigare.


Automatiskt ?versatt:
8 m?nader sedan

Om du ?r p? min sida m?ste du straffa betyget p? kasinot som forts?tter att inte betala mig 13266€ i saldo.

Klagom?let ?r ol?st och d?rf?r m?ste p?f?ljden f?r betyget av detta bluffcasino till?mpas.

Det ?r brett bevisat att jag aldrig har registrerat, spelat och gjort ins?ttningar innan detta spelkonto.

CEG forts?tter att inte utf?rda domen och det har g?tt mer ?n tv? m?nader. Jag ?r tr?tt p? att v?nta och nu ?r det dags att vidta r?ttsliga ?tg?rder eftersom jag ocks? vill ha ers?ttning f?r det bedr?geri jag har utsatts f?r.

Automatiskt ?versatt:
Anonymized840
7 m?nader sedan

The casino will be penalized when it decides that even the authorities have not helped you and there will be a complaint, not like waiting for the regulator. But I suppose if you say that nothing was done and they didn't help you, it probably won't be long now. I have written to Jozef what the next step should be and how much longer to wait, so if I hear anything I will let you know.

Anonymized840 raderade inl?gget.
Anonymized840
7 m?nader sedan

Interesting information and Jozef will surely read your email. Sad that this is how it sometimes turns out, but when you say you reported it, did you report it now or a long time ago? 

Anonymized840 raderade inl?gget.
Anonymized840 raderade inl?gget.
Anonymized840
7 m?nader sedan

I understand what you're saying. When you have the final decision from the regulator, let Jozef know. Such cases that are at the regulator and most of them are in this status are there for a certain time, usually 3 months. Then it will be reopened and we will decide. In this case we will see what the final decision will be, but Jozef said we are on your side, so we will see.  

6 m?nader sedan

H?lsningar,

?r det n?gon som f?tt betalt av detta casino?

De svarar inte p? mejl och s? fort jag kontaktar dem i chatten blockerar de mig.

Jag har mycket pengar p? mitt konto och de blockerade det.

Dessutom verkar de ?nnu inte med en giltig licens och detta oroar mig.


Automatiskt ?versatt:
dariotre
6 m?nader sedan

Greetings to you!

According to your system, the user feedback as well as the Safety -index are both good at least, so I guess we are not aware of any issues.

If you don't mind, would you kindly describe the latest events?

According to the overall experiences gained from the forum users, the chat usually blocks players once the management considers the situation closed, then the account gets closed too. Which may not be the same for the player, so, what got you to this point, please? Have you experienced struggles? Have you been complaining and insisting?

Perhaps we can help. At least we can try.


Radka
6 m?nader sedan

De senaste h?ndelserna var:

-Jag registrerade mig

-Jag satte in 1260 euro

-Jag vann mer ?n 6000 euro utan bonus

-Jag f?rs?kte g?ra uttag men mitt konto var sp?rrat

-inget svar via mail och via chatt ?r jag blockerad


D?rf?r tror jag inte p? allvaret och r?ttvisan i detta casino ?ven om det har ditt "Fair casino"-m?rke p? deras hemsida.

Jag har faktiskt m?rkt m?nga klagom?l om detta casino som verkar ha f?r vana att hitta n?gon urs?kt f?r att inte betala spelare. Konstigt nog avvisas alla dessa klagom?l.

Automatiskt ?versatt:
dariotre
5 m?nader sedan

Try to check even the spam folder in your email, as these kinds of emails could finish there sometimes.

When exactly have you requested the withdrawal, please?

I hope we'll find a way to help you out with this.

Romi
5 m?nader sedan

F?rklara f?r mig vad jag ska hitta i skr?ppostmappen? Inga mejl d?r heller.

Jag ber?ttade att de blockerade mitt konto och de blockerar min chatt s? fort jag ber om f?rklaringar.

Jag br?t inte mot n?gra regler och det ?r f?rsta g?ngen jag spelar h?r.

Jag undrar hur du lyckades ge dessa bedragare ett r?ttvist kasinosigill.

Jag tror inte att jag kommer att f? n?gon hj?lp fr?n ditt klagom?lsl?sningscenter med tanke p? hur du hanterade klagom?len fr?n detta kasino. Jag har tittat p? alla klagom?l och jag tror inte p? dig s?rskilt f?r att du sponsrar det. Jag skulle bara sl?sa bort min tid. Spelarna som inte svarade m?rkte det. De som svarade dig st?ngde klagom?let i ansiktet utan r?tt att svara baserat p? p?st?dda "sista minuten"-bevis fr?n kasinot utan att meddela spelaren. I ett allvarligt klagom?l m?ste bevisen garanteras f?r alla inblandade parter annars kommer du bara att t?nka d?ligt. Folk f?rst?r och ?r inte dumma.

Jag undrade bara om n?gon n?gonsin har f?tt betalt av detta casino.

Jag kommer att s?ka juridiskt ombud om de forts?tter att h?lla inne mina pengar.

Automatiskt ?versatt:
dariotre
5 m?nader sedan

I was going to suggest a complaint, but I see you have your own opinion and I won't take it. If you have been through them, you must see very well why in some cases the decision was made as it was. Once something is a violation of the rules, it is a violation of the rules. The fact that you see it differently and you think something should not have been closed is your opinion. We have certain procedures that we follow for every casino. Half of the complaints were closed due to players not responding, so that says it all. When players have a clear reason like you describe and the casino doesn't try to do anything to fix it and we side with the player, then there are consequences for the casino. But the players also have to prove things just as much as the house. 

So if you feel you want to seek legal help, that's up to you.

Good luck.

Jaro
5 m?nader sedan

Detta casino finns i ditt affiliate-system (se Godbunny Casino - Bonusar och kampanjer) och d?rf?r har du alla intressen av att inte skada deras och andra affiliate casinons rykte.

Jag ?r inte den enda som tycker det utan hundratals spelare som f?r sina klagom?l avvisade om kasinon som ?r anslutna till dig UTAN ATT GERA BEVIS P? REGLERBROTT. Det finns ingen "domstol" i v?rlden d?r bevis h?lls hemliga f?r motparten och man g?r det systematiskt.

De rutiner du f?ljer ?r inte transparenta och jag ?r inte lurad av dina f?rs?kran.

Jag l?ste precis n?gra avvisade klagom?l om detta kasino (se 14 000 euro) och jag blev chockad och ingenting kommer att ?ndra min ?sikt.

Om en spelare inte svarar betyder det att han har tappat f?rtroendet f?r dig och inte vill sl?sa mer tid eftersom han redan vet hur klagom?let slutar.

Automatiskt ?versatt:
dariotre
5 m?nader sedan

That's your opinion. I think the Complaint Resolution Center has been around long enough to be able to objectively evaluate cases. Again, this is your subjective opinion. The complaints that are closed because the player stopped answering are the most numerous. And it's far from what you describe. I'm not saying that there can't be cases where a player deals with it for a long time and then gives up and doesn't answer, but there are a million of them where a player writes the first paragraph and doesn't answer at all. 

Another thing about affiliate partnerships. It is quite logical that we have to make money from something. However, it's from when players go to play to these casinos and eventually lose, we get a commission from it. If we protected the casinos, it might not pay off at all, because if the players saw it that way, they wouldn't come to us and they wouldn't go to those casinos. We have settled complaints where we have helped players get 38 million back, which I don't think is very accurate to what you are saying.

Speaking of proofs, casinos often send them to us when we ask for what is needed. But it's normal that not everything will be shared by us or the casino. This is quite normal, mainly because it prevents players from going around in different situations where they want to damage the casino. There are a lot of such players. Not everybody has to have it in their plan, things happen by mistake and there are a lot of players who admit it when they make a mistake. 

The last thing I'll write, because it doesn't make much sense to tell you something when you're convinced of your truth, is about the case you mention. I addressed the case with the player and on the forum and when it was closed for the first time, I suggested to the complaint team that it should be reopened, because it seems to me that what the player is describing makes sense and is not stupid and I thought that the casino did not behave in a good way. However, we found out that this was not the truth, which was supported by the licensing authority the player complained to. We are not above such an authority and therefore when the regulator ruled in this case that the casino had done everything according to its Terms and Conditions, it was closed again. 

So I hope you understand at least a little bit of what I wrote and think about it not only from your point of view. 

Have a nice day!

Jaro
5 m?nader sedan

Jag ?r lite f?rvirrad

Du skrev: "Vi fick dock reda p? att detta inte var sanningen, vilket st?ddes av licensmyndigheten som spelaren klagade till."

L?t mig f?rst? vad sanningen ?r du pratar om... vilken regel br?t den spelaren f?r att f?rtj?na att inte f? betalt?

?ppna ett anonymt konto f?r tv? ?r sedan utan att ens s?tta in en enda euro och utan att registrera kontot med sina personuppgifter och utan att n?gonsin bli sj?lvutesluten fr?n detta kasino? ?r detta anledningen till att ett casino har r?tt att konfiskera en spelares ins?ttningar och vinster?

F?rklara det f?r mig eftersom jag fortfarande inte f?rst?r beslutet som fattats av ditt klagom?lscenter ang?ende det klagom?let.

N?r det g?ller Curacaos e-spelregulator, s? informerar jag dig om att den gick i konkurs f?r n?gra m?nader sedan just f?r att den h?lls ansvarig f?r uteblivna betalningar fr?n sina kasinon till spelare och den har aldrig l?st ett klagom?l till spelarnas f?rdel. S? om du ger tilltro till besluten fr?n en myndighet som d?mts i domstol f?r samverkan med kasinon som den beviljade sin licens till, ?r vi i en mycket d?lig situation.

Under tiden forts?tter kasinot att inte svara p? mina e-postmeddelanden och jag har varnat dem f?r att de kommer att lagf?ras.

Automatiskt ?versatt:
dariotre
5 m?nader sedan

We have been behind this case for a very long time. You can see the time period yourself. The player had an active self-exclusion when he returned to the casino and knew he had an account there before. Based on the communication with the casino and with us, we saw that the player was aware of everything and still broke the rules. 

As for the license and the decision, as I said before, we are not superior to anyone, we are the mediator, so if the license makes a decision, then it overrides all other decisions. The fact that Curacao had a licence and what stage it is at is very well known to me. That some of them were not reliable is also clear to me. But it is not true that none of them solved anything. Anyway, since they dealt with it properly, there was nothing more that could have been done. 

Also, we have had the privilege of dealing with this player before and let's just say that some players know and try to find loopholes in casinos even though they know what they shouldn't do. 

Regarding your situation, it's sad that the casino hasn't responded to you, but unless you open a complaint, I'm an admin on a forum that won't help you very much. If you think legal action will be in order and that this is your salvation, I will be happy if it is.

Jaro
5 m?nader sedan

Jag ?r ?nnu mer f?rvirrad och skulle vilja ha ett specifikt f?rtydligande och inte de vanliga generiska f?rklaringarna.

Du skrev: "Spelaren hade en aktiv sj?lvuteslutning n?r han ?terv?nde till casinot och visste att han hade ett konto d?r tidigare. Utifr?n kommunikation med casinot och oss s?g vi att spelaren var medveten om allt och ?nd? br?t mot reglerna ."

Kasinot skrev aldrig i klagom?let att spelaren var sj?lvutesluten fr?n sitt casino utan helt enkelt att de misst?nkte att han var spelberoende. S? jag fr?gar dig var du l?st om denna sj?lvuteslutning... Sen undrar jag hur ett casino kunde sj?lvutesluta spelaren om han aldrig ens hade registrerat sig tidigare och aldrig beg?rt det.

Jag ?r nyfiken p? att f?rst? eftersom klagom?let aldrig n?mner sj?lvuteslutning och kasinots anklagelse endast g?ller ett dubblettkonto, en anklagelse som dock avvecklades av b?de dig och tillsynsorganet eftersom det visade sig att kontot som betraktades som dubblett var fr?n tv? ?r tidigare, utan personuppgifter, utan ins?ttningar och st?ngt samma dag.

Jag till?gger ocks? att jag tittade p? casinots villkor och sj?lvuteslutningen varar i sex m?nader s? den hade faktiskt g?tt ut efter tv? ?r om den faktiskt hade till?mpats.

S? p? vilken grund h?vdar du att spelaren visste allt?

Vilka regler skulle han ha brutit mot?

Det verkar som att kasinot kommer med d?liga urs?kter f?r att inte betala spelare som de g?r mot mig.





?ndrad
Automatiskt ?versatt:
dariotre
5 m?nader sedan

I think that things have been explained several times already, and therefore I would not like to go back to what has already been said. The complaint also explained why it was closed, and the regulator ruled in favour of the casino, so if there is a problem with that, you can move it further to other authorities. 

There was nothing more to do from our side.

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