9 m?nader sedan
The complaint is not over yet so let's wait for its full resolution. Whether or not the casino will pay you is not yet certain. I just wanted to say that we don't have to jump to conclusions.
Godbunny Casino – generell diskussion (sida 3)
Forum and Reviews Administrator
9 m?nader sedan
Klagom?let har avslutats och jag f?rv?ntar mig ett h?rt straff p? kasinots betyg oavsett CEG:s beslut f?r det bedr?gliga beteendet.
Att anklaga en spelare f?r dubblettkontobedr?geri och konfiskering av ins?ttningar och vinster n?r jag aldrig har spelat en euro p? det h?r kasinot tidigare ?r ?ckligt och omoraliskt.
Min advokat sp?rade upp ?garen till kasinot som ironiskt nog ocks? r?kar vara advokat.
?ndrad
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Forum and Reviews Administrator
9 m?nader sedan
Without a decision by the regulator, the casino will not be penalized for the time being. If you come up with a result that will be positive for you, obviously then it will happen. If it wasn't up to the regulator and we were of the opinion that the casino was at fault, which according to Jozef's response I think it might be, then it would be penalized if the complaint was closed.
So that's the way it's going to go for now and we'll have to wait and see what you find out.
9 m?nader sedan
Myndigheten har ?nnu inte fattat n?got slutgiltigt beslut. Under tiden, som jag f?rest?llde mig, har kasinot f?rlorat sin CEG-licens
I teorin, ska han fortfarande svara p? klagom?let eller eftersom han inte l?ngre regleras av dem, kan de inte l?ngre ingripa?
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Forum and Reviews Administrator
9 m?nader sedan
I asked Jozef who dealt with your complaint. It's a complicated situation but I would say the procedure could be as follows. Since according to the complaint the CEG has already given a decision and they are inclined to say that the casino did not provide enough information, I would try to wait for a final decision if there is one. If you don't have a clear opinion yet, I would try to communicate with them, but from what you wrote, I have a feeling that the position has already been taken. If nothing happens and no one responds to you, then get back to us and we will reopen the complaint and deal with it with the understanding that we are also on your side and the complaint will be dealt with accordingly.
Can it be?
9 m?nader sedan
Jag v?ntar till slutet av denna vecka och om jag inte f?r svar fr?n CEG s? meddelar jag dig (de har inte svarat p? 20 dagar).
Jag ville undvika r?ttsliga ?tg?rder eftersom det tar l?ngre tid, ?ven om jag i s? fall ocks? skulle f? ers?ttning f?r moraliska skador.
Hur som helst, jag har redan vidtagit ?tg?rder f?r det ocks?. Min advokat kommer snart att skicka ett meddelande till casino?garen som ironiskt nog ocks? ?r advokat tydligen (KP)
Faktum kvarst?r att detta kasino ?n i dag beg?r bedr?geribrottet.
?ndrad
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Forum and Reviews Administrator
9 m?nader sedan
So I'm curious what will come out of the whole situation in the end. I can see that you don't leave anything to chance, but we'll wait for some time to see if you get an answer or not.
9 m?nader sedan
CEG forts?tter att inte ?verv?ga beslutet. Det har g?tt tre veckor nu innan den inte har svarat. Jag hoppas att det inte ligger n?got bakom. Faktum ?r att jag inte t?nker v?nta l?ngre.
Vid det h?r laget bad jag att klagom?let skulle ?terupptas bara f?r att formalisera kasinots slutgiltiga beslut.
Om han inte ?r villig att betala vinsten kommer han ?tminstone att bli straffad men framf?r allt tar han ansvar f?r r?ttsliga ?tg?rder fr?n min sida.
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Forum and Reviews Administrator
8 m?nader sedan
Well then, I hope Jozef will open the complaint and everything will be solved as it should. I'm not sure how long you should wait for an answer from the authority but I think you will know everything you need to know. If anything, I'll be here.
8 m?nader sedan
B?sta kasinorepresentant,
du har inget att s?ga om att du har h?llit inne mitt saldo i on?dan i tv? m?nader nu?
B?de Casino Guru och CEG har inte hittat n?got giltigt sk?l f?r att konfiskera vinsterna och trots detta forts?tter du olagligt att inte betala mig.
Vill du verkligen att det h?r ska hamna i domstol?
Under tiden har ?ven SBGOK f?tt besked.
Automatiskt ?versatt:
8 m?nader sedan
En vecka har g?tt och mitt klagom?l har ?nnu inte ?terupptagits.
Du skulle ocks? vilja be kasinot att ta bort ditt "Fair Casino"-godk?nnande fr?n deras hemsida med tanke p? vad de h?ller p? med.
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Forum and Reviews Administrator
8 m?nader sedan
I wrote to Jozef and he confirmed that he wrote you back, so it will be best if you stick to what he emailed you. Once the complaint is closed, then the fair casino stuff they have on the site will be dealt with.
8 m?nader sedan
Tack f?r din hj?lp.
Ang?ende "Fair Casino"-fr?gan har Josef redan uttryckt sin ?sikt att konfiskeringen av vinsterna var olaglig och kasinot gav inte ett dugg.
Dessutom ?r det en dubbel bluff eftersom de f?rutom att inte betala mig vinsterna ocks? h?ller inne alla mina ins?ttningar!
Dessa "skurkiga" kasinon m?ste bek?mpas h?rt eftersom andra spelare kan falla offer f?r dem.
?ndrad
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Forum and Reviews Administrator
8 m?nader sedan
I read some time ago that he said we are on your side so far, so yes. We'll see where this goes and what happens next.
8 m?nader sedan
I have asked this casino to close my account because of gambling addiction and they still reopened my account a few moment after it, when i clearly mentioned addiction and a permanent closure, this is why i wrote they don't respect responsible gambling. And when i see how they lied and invented crap just to not pay the carsix guy, I'm actually not surprised. Concerning our laws in Switzerland, no foreign casino should accept swiss players unless they have a swiss license. Every casino denounced is added to our blacklist and our internet provider has to block its access. I only denounce those which do not respect responsible gambling or treated me badly.
8 m?nader sedan
Unfortunately, our team was not able to help you with your complaint back then any further, as stated there: "As no evidence of such communication was provided, we were unable to assist further, and the complaint was rejected."
It is very important to state the reason for closing the account clearly so the casino understands.
Also, it is very wise to stick to the casinos under Switzerland (ESBK), where players from your country can be better protected.
8 m?nader sedan
Hello Romi, i know you did your best... i blame the casino for having such practises and ignoring such demands.
I wish you a pleasant day.
8 m?nader sedan
Hej, har du f?rs?kt skicka ett klagom?l till CEG? Om du bad om sj?lvuteslutning borde ditt konto ha varit st?ngt i minst sex m?nader.
Det absurda ?r att f?r att konfiskera mina vinster, f?rutom att anklaga mig f?r ett obefintligt dubblettkonto, bestred de det faktum att jag enligt deras ?sikt var spelberoende utan att n?gonsin ha uteslutit mig sj?lv fr?n deras casino!
Du som bad om sj?lvuteslutning ist?llet, de ?ppnade ditt konto igen utan problem.
S? om du hade vunnit efter din beg?ran om sj?lvuteslutning enligt deras logik skulle de inte ha betalat dig eftersom du hade beg?rt en sj?lvuteslutning.
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8 m?nader sedan
Hello,
no i did not try, it was long time ago and it was about couple hundreds only, but still, they should respect responsible gambling whatever the amount is.
Yes, you are a right, anyway a bad casino will use any strategy just to not pay out.
