It should not be like this, but this is a good casino so I'm far from thinking there will be some bigger issue.
Do I think correctly that you're waiting to get verified in order to complete a withdrawal?
I just want to make sure, that the verification was truly triggered.
It's sad that the live chat is no use, what did you learn from the operator, I wonder?
There must be some reason for this delay.
Hemsidan ?r pl?tsligt inte l?ngre tillg?nglig??? Kan inte se vad som kommer att h?nda med utbetalningen.
I'm able to access the site with no issue.
Is there any kind of error message displayed when you try to enter the website? ?? Can you enter the site or just can't access your account?
Another thing that crossed my mind is that your account may get blocked due to some check procedure - just guessing now.
Furthermore, what about the verification - you did not answer and I think it's important to know whether your account has been fully verified.
Verifieringen fungerade.
En utbetalning har redan kommit, resten v?ntar l?nge.
Webbplatsen fungerar igen var ett fel orsakat av servrarna.
V?nliga H?lsningar
Hello,
that's wonderful, thank you for getting back to us. ??
So you got paid in a couple of days if I'm not mistaken, right?
What payment option did you use, please?
iwildcasino har inte svarat p? n?got meddelande fr?n mig p? mer ?n 10 dagar, ?ven om T&C s?ger att de behandlar varje f?rfr?gan och klagom?l inom 7 dagar.
Vad ?r kasinots ADR? Vet n?gon? Livechatten f?r inte ber?tta f?r mig och jag f?r inget svar fr?n supporten. Tack.
Hello again,
and by ADR you mean what exactly? In case you would like to know the licensing authority, it's this one:
What happened in this casino, I wonder?
Hey Radka :)
Thanks for the answer. I submitted a request more than 10 days ago and it's been completely ignored. I would be happy if the casino just wrote a quick note that my message was received and processed, but nothing. They communicated quickly and competently until I submitted my request. 1 hour after I submitted my complaint my account was closed. Since then I haven't heard anything.
My five subsequent messages were also ignored. If I ask an unimportant question in the live chat, I am referred to the support (the livechat has probably received the instruction not to communicate with me).
Under a different name, I then asked the same questions in livechat that were not answered in livechat.
Livechat told me that iwildcasino does not have ADR to resolve issue/complaint from an independent body. Your screenshot says the same thing. A player has to resolve the complaints directly with iwildcasino (which you can't do if the communication is one-way) or go directly to the licensor (Antillephone).
Now I have studied the T&C of iwildcasino and come to the conclusion that ADR does exist. For example, Article 26.5 allows players to consult the Pogg. Am I reading this term correctly?
My problem is very precarious and difficult to write here publicly. But I can briefly describe it to you in an email if you have the time and inclination :)
Hello there,
OK, I'm assuming that this is about another particular paragraph in the casino's Terms and Conditions, am I right? ??
Anyway, if you get some reliable reaction from the licensing authority, I believe that it will be the proper time to share more publicly.
What do you think?
Haha nej! Det handlar inte om allm?nna villkor ??
Jag ska g?ra det kort: Leverant?ren Play'n GO har casinot resp. kasinokoncernen Altacore NV instruerade f?r l?nge sedan att inte erbjuda sina spel p? den schweiziska marknaden. Detta beror p? att leverant?ren f?ljer den schweiziska r?ttsliga situationen i Schweiz och tror p? reglerade marknader. Leverant?ren har blockerat eller f?tt sina spel blockerade f?r schweiziska spelare p? alla MGA-kasinon, Antillephone-kasinon och Curacao-kasinon.
D?remot kunde jag spela schweiziska spel fr?n Play'n GO p? iwildcasino. N?r jag konfronterade iwildcasino om detta st?ngdes mitt konto omedelbart av och jag fick aldrig n?got svar ang?ende detta. De ignorerar ?ven f?ljande meddelanden. Jag kontaktade Play'n GO och dess VD Mr T?rnqvist. De svarade direkt och vill unders?ka saken.
Av denna anledning tvivlar jag p? iwildcasinos mycket goda rykte.
Hall?,
Det ?r meningen att jag ska f? ett samtal fr?n det h?r kasinot via Skype idag p? grund av verifiering, tyv?rr kan jag inte r?kna ut tiden och jag ?r lite r?dd att de tar bort mina vinster direkt eftersom de hotar att g?ra det i varje meddelande.
du f?r samtalet den 20 juli kl 16:10 (GMT +3).
Kan n?gon ber?tta f?r mig vad klockan ?r h?r i Tyskland? Tack f?r hj?lpen.
Hello,
Well, I found that Berlin is GMT +2 hours for example. But I would guess that this 16:10 is eligible for your location, doesn't it?
Just check this web: http://www.timebie.com/std/gmt+3.php
Do not hesitate to ask the casino as well.
During the call, try to stay calm. Do not consult any notes, during this call - it would look suspicious. Try to refresh your memory instead, focus on games you played, payment options you opted for, how many times you made deposits, etc. - this should help you. If you do not know the answer, just say you do not remember. Do not try to guess or make something up.
Let us know how you fared. ??
Tack s? mycket f?r svaret. Jag hade precis samtalet.
Damerna ville bara att jag skulle l?sa upp min adress och allt, sedan vilka spel jag spelade, vilka insatser och vad min h?gsta vinst var. Mitt kontosaldo. Jag vet inte de exakta beloppen, jag hoppas att det ?r tillr?ckligt med information. Min spelhistorik b?r fortfarande kontrolleras av leverant?ren, f?r att vara ?rlig s? f?rst?r jag inte vad det ska vara.
Du kan s?tta in utan problem, men vid utbetalning f?rs?ker de alltid skjuta upp allt.
N?r jag fr?gade iwildcasino varf?r jag kunde spela Play N GO-spel som schweiziska (p? alla andra casinon f?rbj?ds det av Play N Go) blockerade de omedelbart mitt konto utan anledning och utan svar. Efter det ignorerade de alla mina ytterligare meddelanden. Livechatt har f?tt en order fr?n ledningen att inte kommunicera med mig.
Med ett annat namn fr?gade jag sedan i livechatt om schweiziska spelare kunde spela Play N GO-spel. Livechatten ber?ttade f?r mig att detta tyv?rr inte l?ngre var m?jligt (kort efter min beg?ran ovan). Men livechatten sa till mig att jag kunde anv?nda ett VPN. Jag tycker att detta ?r konstigt, eftersom VPN ?r f?rbjudna enligt villkoren och kan leda till konfiskering av pengarna.
F?r mig betygs?tter Casino Guru iwildcasino f?r h?gt.
Tack s? mycket f?r svaret. Jag hade precis samtalet.
Damerna ville bara att jag skulle l?sa upp min adress och allt, sedan vilka spel jag spelade, vilka insatser och vad min h?gsta vinst var. Mitt kontosaldo. Jag vet inte de exakta beloppen, jag hoppas att det ?r tillr?ckligt med information. Min spelhistorik b?r fortfarande kontrolleras av leverant?ren, f?r att vara ?rlig s? f?rst?r jag inte vad det ska vara.
Du kan s?tta in utan problem, men vid utbetalning f?rs?ker de alltid skjuta upp allt.
Hello,
how are you faring now?
It's been a week so I'd like to know whether you've passed the call and if your gaming history is ok.
You should keep in mind, that this kind of verification is a procedure the casino simply must do, and it's usually bound to withdrawal. Try to ask some casino to verify you immediately and you will go through the same verification just before you even ask for the withdrawal. It's not any delay tactics in most cases - it's a must. Every time some irregularities are found a decent casino makes a verification call to clarify the situation, it's only for the best.
N?r jag fr?gade iwildcasino varf?r jag kunde spela Play N GO-spel som schweiziska (p? alla andra casinon f?rbj?ds det av Play N Go) blockerade de omedelbart mitt konto utan anledning och utan svar. Efter det ignorerade de alla mina ytterligare meddelanden. Livechatt har f?tt en order fr?n ledningen att inte kommunicera med mig.
Med ett annat namn fr?gade jag sedan i livechatt om schweiziska spelare kunde spela Play N GO-spel. Livechatten ber?ttade f?r mig att detta tyv?rr inte l?ngre var m?jligt (kort efter min beg?ran ovan). Men livechatten sa till mig att jag kunde anv?nda ett VPN. Jag tycker att detta ?r konstigt, eftersom VPN ?r f?rbjudna enligt villkoren och kan leda till konfiskering av pengarna.
F?r mig betygs?tter Casino Guru iwildcasino f?r h?gt.
Hello,
the variety of games is a powerful tool for any casino. If some game provider leaves the local market and its games become forbidden to a portion of players, it's up t the casino whether it will respect the situation, or will come up with an alternative to make sure that lots of players are not leaving.
Let's just say that the casino risks its cooperation with the associated game provider, but in the end, it's up to the casino.
If the casino lets you play those games - offering you the way how to be able to play, and you win fairly and clearly, you should get your winnings no matter what.
Anyway, always keep screenshots of such conversations, to avoid possible issues.
Good day
I thought you knew such base, but I'll explain again :)
It is never the casinos that technically implement the restrictions and regulations of the game providers (which countries are blocked, etc.). This is always done directly by the game provider and the casinos have no control over it.
I have set out several reasons why iwildcasino is not a reputable casino. However, I accept that they always try to argue from the casino's point of view.
Hello,
I know these basics, but you're not precisely correct at this point. What you've described is a theoretical base, I've commented on the practical base ??. That's all.
If you happened to come across any issues that actually happened, feel free to submit a complaint, I'm sure you know the drill already.
I regret to note your shallow cynicism.
You don't have to.
I have found none of your complaints submitted against iWild casino, if you feel you were mistreated I ask you kindly to submit the complaint, so we can give it a look.
No cynism at all.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
