Jag h?ller med om att du i ditt fall har all r?tt att vara arg. ? andra sidan ?r detta den enda or?ttvisa handlingen vi har st?tt p? med Izzi hittills. Betyget kommer allts? inte att falla f?r l?gt i det avseendet.
Jag ?r ledsen att det slutade s? h?r. Du kan vara s?ker p? att n?r casinot vill ha tillbaka sitt v?rdefulla betyg m?ste n?gon ?tg?rda ditt klagom?l igen.
Till?t mig att citera fr?n " Casinoklagom?lsl?sning ":
Vad blir konsekvenserna av ditt klagom?l?
L?t oss b?rja med att konstatera att inte alla klagom?l ?r ber?ttigade. D?rf?r, om omst?ndigheterna och bevisen visar att kasinot inte har gjort n?got som vi anser vara or?ttvist, kommer klagom?let att st?ngas och kategoriseras som "avvisat". Detsamma h?nder om du slutar kommunicera med oss efter att ha skickat in ditt klagom?l.
Om klagom?let ?r ber?ttigat och casinot har gjort n?got or?ttvist, ?r det idealiska scenariot att vi l?ser klagom?let efter din smak. I det h?r fallet kommer klagom?let att st?ngas och kategoriseras som "l?st".
Om klagom?let ?r ber?ttigat och vi inte kan l?sa det, st?ngs det och kategoriseras som "ol?st". Detta h?nder n?r kasinot antingen inte svarar oss eller v?grar att g?ra vad vi anser vara r?ttvist i den specifika situationen. Du kommer inte att f? ditt ?nskade resultat men klagom?let kommer att sparas i v?rt system, casinot kommer att straffas med ett l?gre betyg fr?n oss och v?r recension av casinot kommer att varna andra spelare om vad som h?nt. Vad mer, om casinot vill f?rb?ttra sitt betyg i framtiden kommer det att tvingas ta itu med klagom?let, s? det finns en chans att ditt klagom?l kommer att l?sas vid ett senare tillf?lle.
?tminstone finns det fortfarande en chans till en l?sning.
I agree that in your case, you have every right to be angry. On the other hand, this is the only act of unfairness we have come across with Izzi so far. Thus, the rating won't fall too low in that regard.
I'm sorry it ended like this. Please be assured once the casino wants its precious rating back, someone needs to address your complaint again.
Allow me to quote from "Casino complaint resolution":
What will be the consequences of your complaint?
Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.
If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.
If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.
At least there is still some chance for resolution.
Automatiskt ?versatt: