1 ?r sedan
If you wish, keep us informed how it is going there. Thank you for that in advance.??
1
PalmSlots Casino – generell diskussion (sida 12)
Community & Complaints Administrator
Forum and Reviews Administrator
santonastasofabio
1 ?r sedan
Oh well, sorry to hear that's changed to tell you the truth.
Regarding the slots, we have no warning that they are fake so why does it seem to you that they are ? What is it about the bonus that makes you feel that way ? ??
1 ?r sedan
Jag tog bort inl?gget jag skrev nyligen. F?rl?t, jag hade en felaktig uppfattning. Jag kommer att forts?tta spela h?r. Tack och f?rl?t igen
Automatiskt ?versatt:
Forum and Reviews Administrator
1 ?r sedan
You didn't have to do that. If you resolved the situation with the casino and were pleasantly surprised in the end, you could write how you came to the resolution and say that your perspective has changed. It's easier than deleting a post, and other players will get the idea that the casino is trying to accommodate its players.
But never mind, maybe it will be at least a small lesson for the future.
Anyway, what happened that changed your mind ?
1 ?r sedan
Hej godmorgon, jag raderade mitt inl?gg p? casinots beg?ran med en liten ?verraskning som till slut inte var till n?gon nytta. Min erfarenhet av detta casino ?r v?ldigt negativ, jag tror att jag har blivit lurad, jag har spelat flera g?nger p? den spelautomat jag bryr mig mest om med otaliga f?rluster. Jag tror att spelautomaten var riggad (Netent gonzos uppdragsplats) i bonusarna p? samma hjul faller samma ?verlappande symboler med alltid blockerade betalningar. Jag ?r ledsen att beh?va ber?tta om denna obehagliga situation men om det kan hj?lpa n?gon ?r jag glad.
Automatiskt ?versatt:
Community & Complaints Administrator
1 ?r sedan
Hello. Have you, by any chance, mentioned it to the casinos support? They could help somehow, perhaps.
And if you can provide some proof about this issue, we would be more than happy to help you out with the situation. What do you say?
1 ?r sedan
Hej Romi, ja jag pratade om det flera g?nger b?de i livechatten och med min kontoansvarig men jag blev aldrig riktigt beaktad. Vilket bevis kan jag ge? Mina spelautomater eller beh?ver jag en video f?r att visa oegentligheten?
Automatiskt ?versatt:
Social Media & Community Specialist
1 ?r sedan
Hello,
I have to admit I'm not very familiar with the issue, hence, the video would be great. On the other hand, games are provided directly from the game provider servers, so there is not much to investigate. Not so smooth graphics may seem suspicious, but mainly the game provider is capable of investigating. Anyway, if you have something, try to send it to our data team: [email protected]
But in most cases, we can't be of any help. Original slots simply can't be altered by the casino, it's like watching movie in the cinema - it's merely a stream. Do you know how it works? This guide says it all ??:
- RNG generates a random number.
- The game’s mathematical module takes the random number and calculates where the reels should stop.
- The game stops the reels at the determined positions and calculates the outcome of the spin.
- The outcome of the spin is then displayed to the player who initiated the spin.
I hate to say it, but there is no independent company focused on "investigating" games, because that would require the same tools game designers use. ???♂?
I imagine how that sounds, so, feel free to add your point of view.
?ndrad
1 ?r sedan
Hej, jag kommer inte att skicka n?gra videor ocks? eftersom jag skulle beh?va forts?tta spela p? detta casino och det kommer inte att h?nda. Jag skulle ocks? vilja till?gga att n?r jag spelade denna slot (gonzos uppdrag av netent) snurrade den inte bara onormalt utan alla mina vinster krediterades mig inte. Jag har spelat med denna slot i flera ?r p? m?nga casinon och bara h?r beter sig den s? h?r. Jag ville bara informera potentiella spelare att h?lla sig borta fr?n detta casino, sedan g?r alla som de tycker ?r l?mpliga. Tack hejd?
Automatiskt ?versatt:
Social Media & Community Specialist
1 ?r sedan
Hi,
I think I understand a little bit better now. Simply put, I would request your entire gaming history from the casino if you feel that some legitimate winnings have been missing. You can then file a complaint if you would like. My intention was only to show that it is probably impossible to consult rigged slots these days. Uncredited winnings, however, ought to be visible.
I'll leave that decision to you, of course.
1 ?r sedan
Hej Radka, ja i praktiken b?rjade problemet med utebliven kreditering av vinster uppst? n?r spelautomaten b?rjade snurra oregelbundet eller n?r den maximala insatsen h?jdes till 100 euro, s? l?nge det var 50 euro h?nde detta aldrig . Nu kommer jag inte ih?g den exakta dagen men jag kan verifiera fr?n de p?fyllningar jag gjorde. Kan vi g?ra anspr?k p? f?rlorade spelautomatvinster n?r detta h?nder?
Automatiskt ?versatt:
Forum and Reviews Administrator
1 ?r sedan
Try to ask about gaming history as Radka suggested and we will see what can be done and what our team would find out. Maybe this case is not as lost as it seems, but of course I won't promise anything in advance and I won't say that it will be solved. But you certainly won't give anything for it, and you'll only be sacrificing your time.
So what do you think, you're going to go ahead and let the team take a deeper look at it ?
1 ?r sedan
God morgon, ok, jag kommer att fr?ga efter historiken f?r de spelningar som gjorts p? spelautomaten i fr?ga. Jag kommer att h?lla dig uppdaterad tack
Automatiskt ?versatt:
Forum and Reviews Administrator
1 ?r sedan
Of course, if you get it, then you can lodge a complaint and our experts will pay attention to you and see what they find out.
I'll keep my fingers crossed for you. ??
11 m?nader sedan
Hej, jag har bett om flera g?nger att f? historiken f?r de spelningar som gjorts med mitt konto p? Gonzo's Quest slot och jag har inte f?tt det. Jag kunde se att genom att ?ppna spelautomaten med mitt konto ?r den maximala insatsen 100 euro och den snurrar p? ett konstigt s?tt med identiska symboler som ?verlappar f?r att blockera betalningar medan spelautomaten med andra konton har en maximal insats p? 50 euro och snurrar regelbundet.
Automatiskt ?versatt:
Forum and Reviews Administrator
11 m?nader sedan
Hmm, so do you think you will lodge a complaint or not in this case if you have such knowledge ? Although on the other hand I'm not sure if it will help 100% and maybe it wouldn't hurt to try. ??
11 m?nader sedan
Hej Jaro, god kv?ll, jag har inget alternativ, vad mer kan jag g?ra?
Automatiskt ?versatt:
Forum and Reviews Administrator
11 m?nader sedan
I would try the complaint I mentioned that you can file with us. I want to point out up front that this is an alternative, but it doesn't have to have a positive ending. Your situation is quite demanding and therefore some evidence will be needed. However, our team would be happy to discuss everything and see if it would be possible to help. You don't pay anything to try it, so go ahead and see what happens.
What do you think? ??
10 m?nader sedan
Jag tappade min moped i b?rjan av sommaren och fick trycka p? n?dbromsen. Jag infogade meddelandet enligt instruktionerna i palmslots chatten [email protected] som e-post. Jag beg?rde att st?nga mitt spelkonto, ingenting h?nde. Jag gjorde beg?ran igen 5 g?nger dagligen. Slutligen, mer ?n en m?nad senare, svarade de att f?rfr?gan skulle skickas till ett annat e-postmeddelande, tv? dagar senare har jag bett om en del av mina ins?ttningar tillbaka, vilket jag spelade n?r jag hade problem med spelet. Sedan 6 veckor tillbaka har ingen svarat p? de cirka 100 meddelanden jag skickat. Jag har kontaktat Curacaos licensutf?rdare, men de verkar inte heller hj?lpa till med saken. Det b?sta var n?r jag hade bett 5 g?nger om att st?nga mitt spelkonto, jag fick till svar att jag har blivit vip-kund
Automatiskt ?versatt:
10 m?nader sedan
Hello, so you don't have your account closed all the time, yes ? I think casinos should take things like that seriously, because it is serious stuff. If you haven't heard from anyone and you don't know what to do, you could use our free complaint feature.
Our team would try to help you, but of course we don't want to promise that it will be 100% successful. Anyway, you won't pay anything for it and maybe we can contact the casino, they don't have a single complaint unresolved so far, so it could be useful.
What do you think, then, will you go for it?
If so, you can open a complaint here
Let me know how you decide.
