2 ?r sedan
God morgon, kasinot sa att uttaget v?ntar, men det vill vara, det har varit v?ntande sedan den 28 november 2022, kontot ?r verifierat, det ?r inte normalt. Jag tror att jag inte ser pengarna l?ngre.
Automatiskt ?versatt:
1
RokuBet Casino – generell diskussion (sida 4)
Social Media & Community Specialist
2 ?r sedan
Good morning ??,
Well, I can see that the withdrawal is pending, when was your account verified, please?
I truly think that now you have to wait a bit.
2 ?r sedan
Min verifierades redan den 28 november 2022 och ?terkallelsen var inte ens bekr?ftad. Och jag kan inte ens avboka. Jag klickar p? avbryt och ingenting h?nder
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello ruipintoamt, today it's only been one week since you requested the withdrawal. I would stay patient now and wait how things will develop. It's possible that the casino can have some short technical issue etc. In case you waiting more than two weeks, don't hesitate to contact us again. Have a good day.
Social Media & Community Specialist
2 ?r sedan
Min verifierades redan den 28 november 2022 och ?terkallelsen var inte ens bekr?ftad. Och jag kan inte ens avboka. Jag klickar p? avbryt och ingenting h?nder
Automatiskt ?versatt:
2 ?r sedan
Hello there,
allow me just one more question: Did you take any bonus in the meantime?
Usually, the casinos don't allow players to submit the withdrawal when some bonus is active and the same sometimes goes for the cancelation, just an idea, though.
I would ask the casino regularly - let's say once per day - about the progress, be kind, but persistent.
2 ?r sedan
Det finns inga aktiva bonusar och jag har heller aldrig aktiverat dem.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Ok, I thought as much, still felt it would be good to ask.
Any progress with the reply? I guess that you've tried this already:
2 ?r sedan
Jag har skickat ?ver 20 mejl och inget svar.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
I checked your most recent complaint reply and found the answer to my previous question. The casino wanted you to change the withdrawal method hence you were asked to cancel the withdrawal.
That is truly unfortunate that you can't do that on your own. ??
Sadly, if the casino stays silent, we can only wait now.
2 ?r sedan
Jag gjorde en uttagsbeg?ran p? 1000€ den 28-11-2022, samma dag fick jag ett e-postmeddelande med informationen om att jag skulle beh?va skicka dokument, jag skickade det och n?sta dag fick jag ett nytt e-postmeddelande som sa att kontot var aktiv, som aldrig mer f?tt beloppet jag kontaktade supporten som sa till mig att jag skulle f? beloppet inom 2 till 3 dagar och ?n s? l?nge ingenting, de svarar inte p? mejl och i chatten l?gger de p? luren.
Jag hade redan tagit andra v?rden innan utan problem.
Det ?r l?jligt.
Automatiskt ?versatt:
2 ?r sedan
Att kontakta deras support ?r ingen idé eftersom de inte svarar p? n?gonting.
Automatiskt ?versatt:
2 ?r sedan
Jag v?ntar ocks? p? att f? 1000€ sedan 2022-11-28 och med ett verifierat konto.
Automatiskt ?versatt:
Taniafpc
2 ?r sedan
Hello,
sorry to step into this, but according to the other player's concern, I'd like to know, whether you are in contact with the casino. Are you?
Ask the support about the address if you have the chance, so you don't have to worry.
What seems to be wrong with the address anyway?
I find it very interesting that now there are 4 players from Portugal complaining about the verification and withdrawal. Is it a coincidence? Keeping the details in mind, I would speculate that there are some local issues with payments - well, my guess.
2 ?r sedan
Lokala problem sedan 2022-11-28? Eftersom det h?r datumet att jag har mitt uttag v?ntande och kontot verifierat ?r det ingen mening, dessutom ?r det en brist p? respekt f?r kasinokunderna som ?r de som ger dem pengar f?r att inte svara p? n?gonting sedan det datumet och fortfarande nu kan inte ens fr?ga n?got i supportchatten som inte ens ?ppnar f?r mig. Det h?r kasinot ?r en bluff och jag l?ste till och med i ett tidigare inl?gg att n?gon fr?n Roku casino sa att kundn?jdhet ?r en prioritet, det kan bara vara en anekdot.
Jag har aldrig haft det h?r problemet p? n?got annat casino och om jag hade problem pratade jag med supporten som l?ste situationen. I det h?r fallet svarar inte Roku Casino p? e-postmeddelanden, om du ifr?gas?tter min situation i supportchatten st?nger de av chatten, och vi har h?llit p? sedan 28-11-2022 och v?ntat p? att f? mina 1000€.
F?rresten, att s?tta in de komplicerar ingenting...
?ndrad
Automatiskt ?versatt:
2 ?r sedan
I'm afraid we need to wait for how you complaint is going to develop. I only hope we'll be able to help and you'll eventually get your winnings even after the long waiting period.
2 ?r sedan
Hey, I'm having issues with Roku verifying my documents and proceeding with the withdraw.
Is there anything we can do to accelerate this process? It has been more than 72h without an answer. They have declined my first documents but the support answers look like an automated bot as they do not make sense.
I have deposited more than 500€ but have 6000€ pending.. I guess they will just ignore me. Any similar experience?
Social Media & Community Specialist
2 ?r sedan
Hello ricardoleite, I am afraid we are not able to make the process faster. Be aware that Casino Guru gives casinos 14 days to verify player's account and proceed the withdrawal before we intervene in the case. In case you struggle longer than two weeks, then we are here happy to help. I would stay patient now and try to finish the KYC first. Please keep us informed . Thank you
2 ?r sedan
Sounds good, I’ll keep you posted. Thanks for the help!
1
Social Media & Community Specialist
2 ?r sedan
You are welcome.
