God eftermiddag, jag har problem med ett kasino.
De blockerade mitt konto f?r att ha min sons namn i mejlet, som han inte ?r inblandad i sidan och jag hanterar mailet i sin helhet, f?rutom att ha 2FA p? kontot, KYC korrekt gjort (vilket de sj?lva accepterade mig) f?rsta dagen jag gick in p? sidan gjorde jag det) och nu ger livesupporten mig inga svar och de har mig i beredskap med $233 inne p? kontot.
Vad rekommenderar ni?
Hello,
since the email address does not serve as any kind of proof of identity, I fail to understand what seems to be the problem. I feel that the casino's system must have found some sort of similarities with other accounts or accounts, and flagged you, but a similar address should be considered only as a hint. Kindly note that verification, as the name suggests is the only valid process that ensures it was you who registered, deposited, played, and won, so registration does not mean verification.
However, the casino is probably investigating the similarities, which is usual and you have to wait for the result. Normally, an ordinary chat operator is not involved in the procedure, meaning he or she can't provide relevant information just yet.
I recommend you wait, keep me posted with any updates, please.
Would not hurt to know the casino's name though.
God morgon Raka!
F?r 4 timmar sedan gjorde de det m?jligt f?r mig att ta ut mina pengar efter en l?ng v?ntan p? +30 timmar utan svar.
F?rmodligen kommer mitt konto att st?ngas av den anledningen som agenten gav mig: min e-post har min sons namn p?.
Men inga problem, jag ville bara att de skulle ge mig pengarna som jag just tj?nat. Med allt detta l?rt mig, tror jag aldrig att jag kommer att g? tillbaka till det kasinot.
Kasinot ?r Roobet.
Tack s? mycket f?r ditt meddelande.
Hello randyg,
I still like to understand what was wrong - though I'm of course happy that you got the winnings!
Do you mind sharing the casino's official explanation?
It's just a kind request, no pressure ??
Hej Radka! Klar
Jag v?ntar p? att de ska svara mig, s? fort de l?ter mig veta ska jag ber?tta.
Tack!
God dag. Jag kommer h?lla dig informerad.
De blockerade mitt konto och st?ngde det utan att ge mig sk?l, de skickade mig inget mejl.
Jag ser inte heller att supporten svarade inom en ber?knad tid som jag kan l?sa innan mitt konto blockeras.
Hello randyg,
Thank you for letting me know. This happens quite often, and I was hoping that you might be more informed, well, I guess that would be best to move on ??.
Enjoy the Sunday ??
I don't have much experience with this casino, what about you?
Jag sl?r vad om med dessa skurkar, Milan-Halas Verona mast. Jag sl?r vad om att Verona kommer att tj?na mer ?n 2,5 offsides. Alla sajter visar att de har tj?nat 3 offsides, ?ven deras egen hemsida skriver 3, den officiella sidan f?r Serie A ocks? 3, men ?verallt 3. Och de gjorde min insats som en f?rlust. Bara bedr?gerier! 
Regarding the recent complaint here for 131btc. I was on the site when this guy won the money and was speaking to him in chat.
The win was 100% legitimate. However it seems from his complaint that he isn’t getting his case across very well and missed many key details.
For one after he won the money the casino left it in his balance and let him keep playing with it for probably 5 days. It was only when he tried to withdraw that the casino confiscated the balance. If someone had illegitimately won $3 million I’m sure the casino would immediately void the funds not let the player keep it in their balance for multiple days.
Roobet also continued to show off the win in the ‘biggest wins’ section of their site for weeks. This is extremely strange if they had decided that the win was not legitimate.
Also as crash is an open lobby with hundreds of people playing at the same time surely if there was a malfunction everyone should have won millions not just one person?
Hej, jag ?ppnade ett spelkonto p? Roobet f?r n?gra dagar sedan av ren nyfikenhet och ville testa ett kryptocasino. Eftersom jag inte ville ge personlig information f?rs?kte jag spela genom att s?tta in slumpm?ssiga e-postmeddelanden och anv?nda en VPN, efter ins?ttningen f?rs?kte jag ocks? n?gra framg?ngsrika uttag, tyv?rr gick situationen ?verstyr som ledde till att jag f?rlorade ?ver 50 000 €, vilket ?r vad jag skulle g?ra vill bestrida ?r den totala fr?nvaron av KYC-kontroller och total avsaknad av skydd mot spelberoende, med tanke p? bristen p? l?mpliga identitetskontroller, finns det villkor f?r att beg?ra ?terbetalning? Tack
Oh, that's a lot of money.
But it's certainly not the wisest thing to do what you did. If it came to a choice, how would you want to withdraw if you provided fake information? Did you mention to the casino that you have a gambling addiction while playing ? I feel that this is a pretty big mistake but I will wait for your answer because it may be very difficult to help or get your money back under such circumstances.
Jag skrev av misstag att det var falsk information, jag menade overifierad, de st?ngde mitt konto idag och jag skickade precis mitt ID-kort som motsvarar de uppgifter som angavs vid registreringen.
Just to exclude any possible misunderstanding, how should I understand the term "unverified" in the context of the whole account issue, please?
You know, I probably still fail to understand the lack of KYC checks and total absence of protection on Gambling Addiction, given the lack of appropriate identity checks - you were referring to.
If I'm not mistaken, you have never played in any crypto casino, specifically in this casino, ever before; this was your first account, am I correct?
How, in your opinion, could possibly KYC (which is by the way quite optional for crypto casinos; I'll get back to that later if you want me to) or any kind of verification save you from losing all the funds? Does it mean it took so long, so you just kept playing, perhaps? Please, help me understand the way you see it.
For now, I feel it won't help to speculate, so if you don't mind, I would wait for your response.
Thank you.
Detta ?r mitt f?rsta konto med dem, precis, jag tror att kontrollerna och Kyc kan leda till att begr?nsa spelarens bornout-?gonblick genom att begr?nsa honom i v?ntan p? n?dv?ndiga kontroller och ge tid att lugna ner sig och eventuellt placera n?dv?ndiga gr?nser eller tillf?lliga blockeringar f?r att skydda det, detta gjordes inte trots att m?ngden och frekvensen av ins?ttningar var enorma, ?ven om det inte fanns n?gra detaljer f?r att beg?ra en ?terbetalning, skulle jag ?tminstone vilja ha ?ppnat mitt konto igen f?r att f? tillbaka de vecko- och m?nadsbonusar som skulle ha varit mycket betydande
I now understand the point much better. The KYC procedure seemed to take a long time from your perspective. Could you tell me how long you have been confirming your account? Because of continuous verification, you were unable to control your passion and lost the balance before you could withdraw it. Let us put bonuses aside for the moment. Instead, is it possible for you to set limits at this casino whenever you need to? You are aware that casinos have the right to impose these restrictions, but only after receiving your prior request. Although these are available, I believe that casinos require the player's initial impulse. Let's see what Tomas brings next through the complaint, though.
There is another thing I do not yet understand. Who closed your account, and why? Can you share details regarding the account closure, please?
I'll be here.
I det h?r casinot har du ingen meny som l?ter dig snabbt utesluta dig sj?lv eller s?tta ins?ttningsgr?nser, mitt konto st?ngdes eftersom jag efter att ha f?rlorat den stora summan skickade mejl och bad om att f? n?gra bonusar och f?r att hj?lpa mig, inte bara att de inte hj?lpte mig men p? grund av en felaktig ?vers?ttning trodde de att jag hade deklarerat att jag hade angett felaktiga uppgifter och de st?ngde mitt konto direkt! I det ?gonblicket skickade jag dokumentationen och beg?rde omedelbar ?ter?ppning men ingen har svarat mig sedan dess
So your account was closed by mistake, we could say. Is that right???
Now we really need to wait for your complaint to progress any further so we can see how and if our team will be able to help.
If you have any updates, we surely would like to know about them.
F?r tillf?llet har jag f?tt krediten f?r bel?ningarna jag hade samlat p? mig, plus en gammal cashback, men jag tror att det finns f?ruts?ttningar f?r att beg?ra en ?terbetalning p? grund av missade checkar eller ytterligare VIP-lojalitetsbonusar, vad tycker du?
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
