Jag anm?lde mig. S?tt in €1300 och vann bra. Totalt 30k. P? sloten och i livespel. Utbetalningen p? €5000 ?r oerh?rt f?rsenad. Jag ?r r?dd att jag inte kommer att se n?gra pengar alls. Jag har l?mnat in alla uppgifter som kr?vs f?r KYC-kontrollen. H?r kommer den.. Slotimo-sidan ?r nere. Inte l?ngre tillg?nglig. HJ?LP!!!!!!!!
Hello there.
I was about to congratulate you for being so lucky. Sadly, it seems issues arise, so I will focus on a complaint instead because it seems to be a reasonable option.
Though I would like to clear up a few more details first.
Has your account been fully verified yet? If yes, when it was done, and since when is your withdrawal pending, please?
Furthermore, has the casino initiated a further security check? It is a rather standard procedure applied in case of bigger wins, so intentionally your account may be blocked or inaccessible due to an ongoing investigation.
I tried and am able to enter the casino and register, hence I believe the casino is not down completely.
If you prefer to submit the complaint just now, feel free to do so.
This article should explain what you should expect along the way.
For submitting the complaint - use this direct link
Hej Radka,
Tack f?r ditt svar.
Sidan Slotimo1.com var bara tillf?lligt nere.
Nu fungerar sidan igen.
Jag verifierade mig sj?lv i flera steg.
Jag har f?rsett Slotimo med ett kontoutdrag, en elr?kning, individuella bilder p? mitt ID, enskilda bilder p? mitt ansikte och gemensamma bilder p? mig och mitt ID.
Jag blir alltid tr?stad i livechatten som det f?r n?rvarande arbetar med. Utbetalningen har p?g?tt sedan den 12 mars.
Om ?terkallelsen inte genomf?rs idag vill jag l?mna in klagom?let.
Kostar detta mig n?got?
Vad ?r din erfarenhet av utbetalningstiden p? Slotimo?
Tack f?r dina svar.
Hello Bigboss528,
Nice to hear the website is available again, though I feel you have not made further progress passing the KYC.
As mentioned in the article I sent you the process is free completely, however, there are some steps you should expect, so if I may, I recommend you read the guide - just click the green text.
Generally speaking, we allow casinos 14 full days to fulfill the KYC and the withdrawal. So, if you submit the complaint sooner, you'll most likely get this note:
"However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
Don't let this fact stop you, if you feel the situation needs a push, submit one now, the complaint specialist will get to you eventually.
What do you think, are you in?
Hej, jag har en fr?ga. Jag har v?ntat p? bekr?ftelse p? min utbetalning fr?n slotimo i ?ver 2 arbetsdagar. Jag k?nner inte till detta fr?n andra casinon eftersom detta vanligtvis bekr?ftades och ?verf?rdes senast efter n?gra timmar. Jag har inte f?tt n?got meddelande ?n, jag har redan verifierat mig sj?lv men betalningen v?ntar fortfarande och jag f?r hela tiden besked i livechatten att en annan avdelning g?r det och det kan ta lite tid. ?r det normalt?
Hello. I moved your thread here.
Unfortunately the safety index of the casino is below average. You can see that some of the players has got similar issues to yours.
Do I understand it correctly that your request has not been confirmed yet by the casino?
Or you did not get the withdrawal confirmation yet?
Would you be so kind to explain it better to me please?
Will wait for your answer.
Hej, jag har v?ntat p? en utbetalningsbekr?ftelse i 5 dagar, det ?r inte normalt. Hur l?ng tid tar det p? Slotimo? Jag har aldrig v?ntat s? l?nge p? n?got casino
Jag har nu v?ntat i 5 dagar, utbetalningen v?ntar fortfarande och jag f?r hela tiden besked i chatten att avdelningen ?r underbemannad och att jag ska v?nta. De kommer att skicka in en p?minnelse och att de kommer att behandla den s? snabbt som m?jligt
S? jag v?ntar p? en utbetalning p? 900 euro, som tydligen inte har behandlats ?n eftersom den fortfarande ?r utest?ende, s? jag har redan skickat ID-kortet annars hade jag inte kunnat betala ut det alls
Hello. Usually we allow casinos 14 full days to fulfill the KYC and the withdrawal. So if it's been 7 days now, it seems to be ok in my opinion. It is quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
So have you already passed the verification process? Did you get any confirmation about that from the casino?
I can also see that you have successfully submitted your complaint and our team is working on it. So fingers crossed??.
Jag fick bara veta av livechatten att de hade alla dokument och det var bara en tidsfr?ga innan saker och ting fortsatte. Ja, jag hoppas att jag f?r det inom en vecka. Det vet jag inte p? n?got annat casino, hittills har pengarna alltid funnits d?r inom senast 1 dag och senast efter 3 dagar. Tack p? f?rhand f?r svaren.
That way I wouldn't be immediately negative. The casino has communicated with you and said it's understaffed, which means it's probably taking a little longer than usual. They also assured you that they have your documents under verification and that they are trying to verify them as soon as possible.
So I would advise you to be patient and keep a cool head. I firmly believe that everything will be resolved in the near future. Good luck. ??
Ja, jag har haft t?lamod i 8 dagar, jag vet bara inte hur det fungerar, tack f?r svaret.
You're to be commended for staying patient. We give casinos 14 days to sort out the process of the withdrawal and KYC as casinos take care of it. So I'd say there's no need to be skeptical right away.
However, you also have an open complaint, so if it takes longer and the casino stops responding and doesn't give you any updates, our team will try to help you after that time. For now, all we can do is wait. ??
Okej, perfekt, tack, d? v?ntar jag bara n?gra dagar. Tack p? f?rhand f?r det, jag hoppas att vi kan g?ra det innan de 14 dagarna. Om inte vill jag ocks? tacka dig f?r din hj?lp. H?lsningar Christopher
Hej Chris, jag kan f?rs?kra dig, pengarna kommer. Men ibland m?ste man verkligen v?nta 3 veckor. Du kan kn?cka livechatt. Samma fraser om och om igen.
Hej bigboss528 tack f?r svaret, det ?r inte direkt trevligt men det lugnar mig att det ?tminstone kommer. Jag m?ste bara ha t?lamod
Okej, perfekt, tack, d? v?ntar jag bara n?gra dagar. Tack p? f?rhand f?r det, jag hoppas att vi kan g?ra det innan de 14 dagarna. Om inte vill jag ocks? tacka dig f?r din hj?lp. H?lsningar Christopher
You're welcome, we're glad if we can help, but even better if it doesn't have to turn out that the player files a complaint, but eventually things will be resolved by then.
Anyway, let us know if you get a new response from the casino or if anything changes.
I'll be waiting. ??
Tack, ja jag delar det.
No problem, I will wait and hope that everything will turn out well. ??
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
