3 ?r sedan
Hello,
I checked solved complaints and the waiting time varies, but it is quite long - approx. 3 weeks I'd say.
The radio silence however concerns me quite a bit.
Uttagsproblem vid locowin (sida 2)
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Social Media & Community Specialist
Head of Community & Social Media
3 ?r sedan
The standard period is 2 weeks. If you don't receive a pending withdrawal within 2 weeks, then there's something strange going on.
3 ?r sedan
De sa i KYC-mejlet att det tar upp till 48 timmar, som nu ?r ?ver.
Jag har redan skickat ett e-postmeddelande till supporten och ingenting kom.
Om de bara l?ter sig firas s? att jag skruvar p? allt och det tar 2 veckor, d? bryr jag mig inte heller, jag ?r orubblig.
Vilka ?r mina alternativ i en n?dsituation?
Automatiskt ?versatt:
Social Media & Community Specialist
3 ?r sedan
If necessary, please submit a complaint.
You can do so here: http://www.kpvfaw.com/complaints/create
I hope you won't need it.
2 ?r sedan
Hej
Jag spelade p? locowin med en bonus, jag satsade hela beloppet och nu n?r jag ville ta ut det, avbr?t de allt utom ins?ttningen p? 20 euro och sa att jag spelade ett spel som jag inte borde ha f?tt spela p? Bonus . Jag har ocks? spelat andra spel, och jag visste inte ens vilka spel jag inte fick spela. Och nu vet jag inte vad jag kan g?ra, det handlar om 1300 euro. Kan n?gon hj?lpa mig?
Automatiskt ?versatt:
2 ?r sedan
Normalt kommer det ett meddelande om att du inte kan spela sloten med ett aktivt spel, jag menar ?ven i laddningssk?rmen, det g?r faktiskt inte att spela n?got fel. Slotarna ?r blockerade f?r att det ibland finns s? m?nga att det vore absurt om alla var tvungna att titta p? varje slot de spelade eller m?ste vara os?kra p? om det var till?tet om det ibland fanns 3k + slots i kasinot... ..Jag g?ra falska urs?kter fr?n kasinots sida. De borde alla d? p? pengarna de f?rskingrat!!!!
Automatiskt ?versatt:
2 ?r sedan
Inget kom upp d?ligt nummer ?r det.
Automatiskt ?versatt:
2 ?r sedan
Hello,
every time you take a bonus, always read the associated terms and conditions, please? It's an unwise decision to rely solely on the casino when it comes to the restrictions. Yes, in a perfect and secure world, the restricted game would not load while the bonus is still active, but not every casino platform work just like that.
Feel free to submit a complaint, our team will look into it and will try to find a fair solution.
Will you do that?
2 ?r sedan
Jag tror att jag skulle ha r?tt till en del av pengarna eftersom jag har spelat andra spel ocks?, inte bara det jag br?t. Men vad skulle vara en r?ttvis l?sning? Och i vilken utstr?ckning ?r klagom?let framg?ngsrikt?
Automatiskt ?versatt:
2 ?r sedan
Hello, I see you have submitted complaint already. That's great. Let our colleague Nick from complaint resolution team bring more information what is possible to do after submitting your answers. This casino has by Casino Guru the questionable reputation but we can also see that casino is interested in resolving disputes what is at least a good sign for now. I hope that there is a solution for you and that at least some amount is returned to you afterwards.
2 ?r sedan
Det ?r v?ldigt sn?llt av dig, tack s? mycket
Automatiskt ?versatt:
2 ?r sedan
hank you for your email, Allow me to remind you that some rules apply when you play with a bonus.
As soon as a bonus is active on your account, every bet made with real or bonus money on any of the forbidden games or over the max bet limit will be considered as a breach and winnings will be voided.
I kindly invite you to take a look again at our Bonus terms that you accepted at the registration to avoid any future violations of those terms.
Please do not hesitate to contact us via email 24/7 or via live chat between 10h00 CET and 23h00 CET for any further assistance.
Warm Regards,
Chiara,
Locowin Casino
Das kam vom casino
2 ?r sedan
Hello,
I think that you should focus on answering Nick's questions, can you do that, please?
Visit your complaint here, and provide more details about the verification, bonus, and games you played.
Thank you ??
1 ?r sedan
How did it end up for you? Would be interesting to hear how they solved the situation. I mean seems like you played a forbidden game which I guess is the reason why they canccelt the withdraw. Have the same issue in another Casino and there is also a complain open with the complains team...
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1 ?r sedan
Tyv?rr har jag inte h?rt n?got mer.
Automatiskt ?versatt:
1 ?r sedan
Jag tror inte det blir n?got av det. Jag tycker ocks? v?ldigt synd om henne.
Automatiskt ?versatt:
1 ?r sedan
Jag kommer bara aldrig att spela d?r igen
Automatiskt ?versatt:
1 ?r sedan
Definitiv
5 m?nader sedan
Kan n?gon hj?lpa mig med locowin de betalar mig inte pengarna
Automatiskt ?versatt:
Community & Complaints Administrator
5 m?nader sedan
Please read my reply to you here.
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