1 ?r sedan
Om du vill diskutera n?got relaterat till ViperWin Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
ViperWin Casino – generell diskussion
Head of Community & Social Media
1 ?r sedan
F?r att ta ut pengar kr?ver casinot kontoverifiering. De kr?ver ALLA transaktioner jag har gjort under en 3-6 m?naders period inklusive alla detaljer (till vem och hur mycket pengar). ?r det normalt? Har de r?tt till s?dana uppgifter?
Dessutom ?r det fr?n Jeton-pl?nboken, d?r du inte kan ladda ner ett uttalande eller en PDF-fil, bara du kan ta sk?rmdumpar av ?verf?ringarna. Jag skickade dem flera sk?rmdumpar av ?verf?ringar (utan uppgifter om vem ?verf?ringen var till) och de avvisade min verifiering flera g?nger p? grund av det. Vad kan jag g?ra f?r att bli verifierad och f? mina vinster? 
Automatiskt ?versatt:
1 ?r sedan
Hello, I think this is a pretty standard document that the casino asks you to provide, so you will need to send it in to successfully verify and withdraw money.
If I understand correctly, was your document rejected because you hid certain things or because it was a screenshot ? In this case, I would cooperate with the casino to get you through the process and withdraw as soon as possible.
What do you think, will you do that too ?
1 ?r sedan
Hej
Jag g?mde ingen data, det ?r bara det att du inte kan ladda ner ett kontoutdrag p? Jeton-pl?nboken som i andra banker. De ber om n?got som inte kan g?ras i jetonpl?nboken.
Automatiskt ?versatt:
1 ?r sedan
Ah so the problem is in the screenshot. I assume you have already told the casino what the situation is and that it is not possible. What did they tell you? Did you also try to write to Jeton support to see if they could do something like that and send you a pdf to your email if you can't do it yourself ? Or is this not an alternative either ?
1 ?r sedan
Viperwin insisterar p? sk?rmdumpar med all data synlig, vilket inte ?r m?jligt p? jetons hemsida som i andra banker.
Jag skrev till jeton och de sa att jag bara kunde ta sk?rmdumpar av ?verf?ringshistoriken och jag skickade s?dana sk?rmdumpar till viperwin
Automatiskt ?versatt:
1 ?r sedan
I see, and so if you tell the casino what Jeton told you, don't they also have an alternative or an idea how you could provide the casino with something similar ?
If you don't know how to get anywhere and verify yourself and you keep running in circles, you can contact us and file a complaint.
I know that sometimes casinos insist on what you have to provide but it is not always easy, especially if it is not possible like in this case.
So feel free to let me know if you decide to take any other action. ??
1 ?r sedan
Hi, I am also facing real issues with the Viperwin account verification process. After depositing 30 EUR and playing some Roulette I deposited 400 EUR. Now my account stands at 500 EUR. Viperwinasked meto verify my accountby uploading a copy of my passport which went well. Later I had to upload documents to prove my home address. I uploaded my home ohone bill, it was declined for no reasons. I uploaded my mobile phone bill but was rejected. I uploaded my energy bill but it was rejected. My last document was my gas invoice but it was rejected also. Always without obvious reasons. When talking to the onlinechat they only tell me send the documents again by email which I did. Their email response is "You need to upload any documents on our website". I have spoken to them by chat and email 15 times or so but they are not willing to resolve my issues.
Would it be helpful to bring my case to the attention of the local gambling authority they are licensed with?
1 ?r sedan
Seeing such poor support, especially when players need to pass one of the most important steps, which the KYC undeniably is, makes me quite angry. In my eyes, failing support is the worst part, and it may ruin the whole casino experience for good.
Well, I'll try to be practical: some casinos don't accept certain utility bills, online bank statements, or cell phone invoices. I'm quite sure we all feel chat operator or support worker should explain whether this may be the issue. Frankly, I can't tell if this applies to you, and I presume you would not get a much better answer if you asked. Could you perhaps try uploading a bank statement showing your full address and name? Except for poor document quality or the wrong format, I can't think of a better alternative for all these you mentioned.
I also fear the licensing authority would not be of any use at this point. Can't say Curacao is considered very responsive, it may take ages to get vague reply. ???♀?
Speaking of which, for how long have you been struggling witht he KYC?
1 ?r sedan
Hi,
thank you for replying. After 5 weeks of fighting and bombing them with myriads of documents to get my address proven they finally surrendered and accepted my proof of address. But they even did not send me any notice of accepting, their website just mentioning "apparently no proof of address is required" which is strange.
Anyway, lets see how it goes with withdrawals later on. Will keep you posted.
All the best.
1 ?r sedan
Thank you for this positive update, as I could call it. We will wait to hear about your experience, which, hopefully, will be only good from now on.
All the best of luck.??
10 m?nader sedan
Hej jag har problem med att ta ut 200 euro fr?n viperwin trots att jag har allt i ordning med handlingar och legitimation vad ska jag g?ra?
Kan n?gon hj?lpa mig?
Automatiskt ?versatt:
10 m?nader sedan
Hello.
Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?
Please provide some more information regarding this so we can try to help you out.
We'll wait for your reply.
10 m?nader sedan
God morgon Romi, jag heter Canale Luca, jag beg?rde ett uttag p? 200 euro den 21.08.2024. De sa till mig att betalningen b?rjar om tre arbetsdagar, men den ?r fortfarande i godk?nnandestatus. De sa ocks? till mig att allt ?r bra, det ?r inga problem, men pengarna finns fortfarande tillg?ngliga p? Viperwin-kontot. Det ?r inte r?ttvist, ocks? f?r att jag hade n?gra ov?ntade h?lsokostnader och jag beh?ver dem. Tack f?r din hj?lp, jag hoppas att du kan.
Automatiskt ?versatt:
10 m?nader sedan
Hello.
Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?
Please provide some more information regarding this so we can try to help you out.
We'll wait for your reply.
10 m?nader sedan
God morgon Romi, beg?ran om uttag gjordes 2024-08-21, innan jag gjorde uttaget fr?gade jag om jag hade dokumenten f?r att beg?ra uttag, de svarade ja och tidsramen skulle vara tre eller fyra arbetsdagar, nu har det g?tt 5 dagar och pengarna har inte l?mnats och uttaget ?r fortfarande i godk?nnandefasen
?ndrad
Automatiskt ?versatt:
10 m?nader sedan
Allt ok, pengarna har redan kommit
Automatiskt ?versatt:
10 m?nader sedan
I am glad that you have received your money. May I ask which withdrawal request you used?
6 m?nader sedan
God kv?ll allihopa, jag ?r verkligen besviken, f?rst spelade jag och allt var ok, ibland vann jag, ibland f?rlorade jag, f?rra veckan spelade jag en spelautomat, jag var n?ra 39 euro och spelet laddade dem inte eller jag fortsatte att spela, jag vann 128 euro och det laddade dem inte ens i vinsterna eller s? gjorde jag en sk?rm och i 15 dagar har de sagt ?t mig att verifiera med en sk?rm som bekr?ftar vinsten av 128 men vilken verifiering som ?r absurd, jag st?nger kontot
Automatiskt ?versatt:
3 m?nader sedan
Hitta Viperwin, inte s? bra l?ngre ?
Varf?r : f?r jag tror att p? Viperwin anv?nds cashbacken bara f?r att f?nga kunder. Eller s? r?knas det hela tiden fel, jag kan inte f?rklara det p? annat s?tt, bonusar ?r ocks? v?ldigt s?llsynta. Om de sedan ?r kopplade till en stor ins?ttning s?ger det egentligen allt...
Automatiskt ?versatt:
